Banking entry level jobs Work, Jobs in Edinburgh (with Salaries)

Customer Service Apprentice
National Westminster Bank PLC —Edinburgh
- From £25,785 a year
- Full-time
- Hybrid work
- Hotel
- Financial services
- School
- Annual leave
Customer Service - Personal Banker
National Westminster Bank PLC —Glenrothes
- From £26,010 a year
- Communication skills
- Banking
- Annual leave
Personal Banker, Mobile Branch Lead
National Westminster Bank PLC —Haddington
- From £26,010 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Annual leave
- Flexible schedule

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Customer Service Apprentice

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Full-time
From £25,785 a year

Benefits

Annual leave
Company pension
Transport links
On-site parking

Qualifications

Financial services

Full job description

Location Edinburgh, United Kingdom

Job typeApprenticeship | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Entry Level

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00277986

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Progress as unique as you are

Apprenticeship – Digital X

Starting October 2026.

Digital X brings together our digital, data, and engineering expertise to create simple, secure experiences and deliver innovative solutions that help the bank move faster and make banking better for everyone.

Programme length: 15 months

Salary: £25,785

Qualification gained: Providing Financial Services Level 6

Location: Edinburgh

This job is telephony based

Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job.

What you'll do

As a Customer Service Apprentice, you’ll be helping protect our customers and supporting our fraud prevention teams. You’ll learn how to process and investigate customer transactions, follow service level targets, and gather the right information to help deliver great outcomes for both customers and the business.

Day-to-day, you’ll be:

Helping protect customers from fraud and scams by giving clear advice, spotting warning signs, and supporting vulnerable customers
Reviewing customer accounts, transactions and high-risk data across different systems to help detect suspicious activity
Sharing insights with the wider fraud prevention team about new trends, customer behaviours or cases you’ve been involved in
Suggesting improvements to our processes and customer journeys, including where technology can make things quicker, safer or easier for our customers

How we invest in you

Our apprenticeships will support you to learn, grow and build a career you are proud of.

You’ll also get:

A starting salary of £25,785
Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution
A fully funded apprenticeship - Providing Financial Services Level 6

The skills you'll need

To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.

You’ll also:

Keep the customer at the centre of everything you do
Be creative and open to new ideas
Solve problems proactively and confidently offer solutions
Use analytical and logical thinking, and adapt well to change
Plan and organise your work effectively, prioritising your time well

Eligibility

Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying.

You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.

Inclusion and accessibility

We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences.

If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you.

Ready to apply?

Our application window closes once we receive enough applications to fill the cohort so apply as soon as you’re ready to make sure you don’t miss out.

Make sure you’ve listed your qualifications and experience on your CV before applying. Here’s an example of a good ‘CV.’

Need help with your application

Visit our ‘Application Support’ page for information on the recruitment journey and answers to the most common queries.

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Tap each segment for details.

Your pay package

90% Base pay This is the part your your pay package that you take home every month.

10% Pension funding 10% of your salary goes towards your pension every month.

Your leave allowance

25 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

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