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Relief Telecare Operator

Hanover Scotland -
Edinburgh

Apply Now

Job details

£14.81 - £15.59 an hour
2 hours ago

Qualifications

Customer service
Communication skills

Full job description

Work at Hanover

You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.

Relief Telecare Operator (10881)

Overview

Ref:
10881

Salary:
£14.81 - £15.59/hour

Location:
- United Kingdom - Scotland - Lothian - City of Edinburgh - Edinburgh

Type:
Contract

Posted
04 June 2026

Closing date
18 Jun 2026 22:59

Relief Telecare Operator

Location: Edinburgh/Glasgow/Elgin - Hybrid

Working Hours: Relief Hours

Remuneration: £14.81 per hour Starting Salary (during 6 month probation period)

£15.59 Salary (upon completion of successful probation)

Closing Date: 18th June 2026 @ 23:59pm

About Hanover

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. As a Gold Investors in People Employer, we want the best people to come and work with us.

About the Role

Hanover Scotland's Customer Service Centre is operated by dedicated Telecare Operators who support Hanover’s customers nationwide.

At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service.

Your customers will be nationwide and as the voice of Hanover you will be taking inbound calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers. You will be responsible for handling telephone inquiries and repair-related calls from our customers, delivering exceptional service with every interaction. We are looking for individuals who can commit to evening and weekend hours.

Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.

About You

As this is a hybrid role, you must be able to work from home and our Office professionally and handle calls continuously throughout your shift. Due to the critical nature of the role, a strong and stable internet connection is contractually required in order to perform this role.

To join us, you need to have a genuine passion for providing care and help to people.
Resilient, proactive, and self-confident.
Strong, clear and effective communication skills
Ability to input information whilst listening to calls
Unwavering patience and understanding.
Ability to empathise with older persons and comfortably build rapport in difficult situations.
Flexible and adaptable, open to change and new ways of working
Must hold the right to live and work in the UK without sponsorship.

Please note that a full background check and pre-employment checks will be conducted where an offer of employment is made.

What We Offer

Hanover offers a supportive and friendly environment where our people are valued and appreciated. We are a Scottish Living Wage employer as well as being a Gold IIP Wellbeing and Young Person’s Guarantee employer. Your hard work and drive to succeed are rewarded through:

Competitive salary.
Hybrid Working Model.
Payment of PVG or Disclosure.

Recruitment Dates

Closing date for applications Thursday 18th June2026 @ 23:59pm

Shortlisted candidates will be invited to attend interview week commencing 22nd June 2026.

Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.

Sponsorship Information - Please note sponsorship is not currently available at Hanover.

We know that AI can be a useful tool, however we want your application to reflect your true self. By submitting your application you confirm that the information is accurate based on your knowledge, skills and experience.

Contact information

To find out about working with Hanover, contact us on 0800 111 4646 or email at [email protected]

Apply Now

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