Customer service manager Work, Jobs in Edinburgh (with Salaries)

Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
Operational Excellence Lead
Nationwide Building Society —Edinburgh
- Up to £55,000 a year
- Full-time
- Continuous improvement
4d
Customer Success Operations Manager
Mail Bazar Digital Ltd —Edinburgh
- £4,700 - £5,100 a month
- Full-time
- CRM software
- Management
- English
Quick apply
12d
Client Relations Manager
Nucleus Financial —Edinburgh
- £30,000 - £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
21h
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
5d
Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Edinburgh
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Regional Scheduling Manager
Places for People —Edinburgh
- Up to £52,500 a year
- Hybrid work
- Management
- Data analysis skills
- Maintenance
- Annual leave
- Employee discount
11d
Transformation Lead, Supply Chain
National Westminster Bank PLC —Edinburgh
- £73,800 - £110,700 a year
- Full-time
- Hybrid work
- Hotel
- AI
- Leadership
- Annual leave
3d
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Head of Events
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Client Service Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Hybrid work
- Communication skills
- Time management
6d
Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —North Berwick
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Night Guest Services Manager
InterContinental —Edinburgh
- £32,136 a year
- Night shift
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
14d
Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped
Yell —Edinburgh
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
12d
Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped
Yell —Edinburgh
- £35,875 - £53,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
12d
Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped
Yell —Edinburgh
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
12d
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
4d
Assistant Store Manager
Miniso —Edinburgh
- £30,000 a year
- Full-time
- Management
- Merchandising
- Team management
- Store discount
- Employee discount
Quick apply
8d
Business Development Manager (BDM) - Falkirk - Circa 41k Basic - 53k OTE Uncapped
Yell —Edinburgh
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
12d
Venue Manager - Nobles by Bellfield
Bellfield Brewery Ltd —Leith
- From £32,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
11d

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customer service manager jobs near edinburgh

Customer Service Manager

Grant Westfield -
Edinburgh

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Employee discount
On-site parking

Qualifications

Management
Customer service
Organisational skills
Communication skills

Full job description

Edinburgh

An exciting opportunity has arisen for a Customer Service Manager at Grant Westfield, the company behind the UK’s leading bathroom panel brands, Multipanel and Naturepanel.

Managing the Customer Services team this role will maximise performance and will be responsible for planning and implementing Customer Service strategies.

Key Responsibilities:

Lead and develop the Customer Service department, setting clear strategic direction aligned with wider business objectives.
Foster a culture of customer & commercial focus, accountability and continuous improvement across all service teams.
Lead, coach and develop the Customer Service Team Leader to drive high performance and ensure effective succession planning.
Provide strategic oversight of inbound & outbound activity, quality frameworks, returns, complaints handling, and reporting processes.
Take ownership of high risk or business escalated customer situations, ensuring effective resolution frameworks are in place.
Oversee resource planning, team structure and operating models to ensure capacity and capability align with service demand and business strategy.
Ensure a consistent approach to performance management and development through leadership teams, embedding a strong culture of coaching and growth.
Establish and maintain effective communication frameworks, ensuring customer insight and feedback are captured and used to enhance the customer experience.
Lead and contribute to the design and implementation of change initiatives and projects impacting Customer Services.
Drive the identification and adoption of best practice, processes and systems to enable a continuous improvement environment.
Own and review service performance frameworks, ensuring SLAs, KPIs and quality standards are aligned to business and customer expectations.

The successful candidate’s profile:

Essential:

Management experience within a Customer Service environment.
Experience of managing an operation through periods of significant growth or change.

Desirable:

Previous Epicor system experience.

Qualifications

Essential:

Qualified to degree level or equivalent professional experience in Customer Service.

Flexibility

Demonstrates willingness to change ideas or perceptions based on new information or contrary evidence.
Is open to new ideas and listens to other people’s points of view.
Responds effectively to changing circumstances.
Adjusts tasks and priorities when necessary.

Teamwork

Is friendly, approachable and cooperative.
Provides support when recognising others being overwhelmed with work or unable to solve a problem.
Shares knowledge, ideas and concerns with other members of the team and across a wider organisational network.
Respects cultural differences and differences in opinions.
Builds excellent working relationships with internal departments within the company.

Customer Service

Treats all clients with respect and cultural awareness.
Accepts responsibility for mistakes, apologises and makes suitable and timely amendments.
Takes pride in delivering the highest level of customer service

Organisational skills

Ensures a clear understanding of the desired result, if unsure, asks for clarification.
Can work independently and prioritise their workload.

Communication

Strong communication and interpersonal skills with the ability to influence and motivate others
Present and discuss views effectively, through formal, informal, written and spoken communication.
Actively listens to co-workers and customers to gain a better understanding of their concerns and needs.

Attention to detail

Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met and exceeded.
Maintains properly equipped work area.

Problem solving

Acknowledges when doesn't know something and takes steps to find out.
Can recognise potential problems and present potential solutions.

Continuous improvement

Constantly seeks ways to improve processes, products or services.
Seeks out/engages in continuous learning opportunities that develop self and expands organisational intellectual capital.
Uses feedback from co-workers and clients to continuously improve service.

What Grant Westfield will offer you:

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

Competitive Salary
Discretionary annual bonus scheme
30 days annual leave with the opportunity to purchase additional days
Health Cash Plan
Bike to Work scheme
On-site parking
Staff Discount

Apply Now

Refine Your Search

customer service manager jobs in edinburgh

Customer Service Manager

Operational Excellence Lead

Customer Success Operations Manager

Client Relations Manager

Investigations Operations Leader

Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped

Regional Scheduling Manager

Transformation Lead, Supply Chain

Helpdesk Team Leader

Head of Events

Client Service Manager

Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped

Night Guest Services Manager

Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped

Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped

Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped

Store Manager - Edinburgh

Assistant Store Manager

Business Development Manager (BDM) - Falkirk - Circa 41k Basic - 53k OTE Uncapped

Venue Manager - Nobles by Bellfield

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