Fashion management Work, Jobs in Edinburgh (with Salaries)

Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
4d
Head of Creative
Schuh —Livingston
- Full-time
- Employee assistance programme
- Employee discount
Travel Retail Dior Ambassador
Parfums Christian Dior —Edinburgh
- Full-time
- Management
- Sales
- Communication skills
Full Time Key Holder, Kurt Geiger, Edinburgh
Kurt Geiger —Edinburgh
- Full-time
- Communication skills
- Employee discount
Quick apply
Urban Outfitters Team Leader - Edinburgh, Scotland
Urban Outfitters —Edinburgh
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Part Time Supervisors, Tommy Hilfiger - Edinburgh (32 hours)
Tommy Hilfiger —Edinburgh
- Part-time
- Management
- Maintenance
- Communication skills
Sales Assistant – Luxury & Premium Brands
SGD Management Limited —Edinburgh
- £13.00 - £13.50 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
EIJB Business Manager - Waverley Court
City of Edinburgh Council —Edinburgh
- £43,231 - £56,392 a year
- Full-time
13d
Sales - Sales Advisor - UK
New Look —Edinburgh
- Part-time
- Microsoft Word
3d
Part Time Supervisor, Calvin Klein - Edinburgh
Calvin Klein —Edinburgh
- Part-time
- Management
- Maintenance
- Communication skills
8h
Loss Prevention Officer
NEXT —Edinburgh
- £25,068 - £28,157 a year
- Weekend availability
- Travel
- IT
3d
Management Opportunities
JDSPORTS —Edinburgh
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Store Manager - Cameron Toll
New Look —Edinburgh
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Bershka Edinburgh General Manager
INDITEX —Edinburgh
- Full-time
- Sales
- Leadership
Quick apply
4d
Host/ess - SUSHISAMBA
Marriott International, Inc —Edinburgh
- Part-time
- Bar
- Hotel
- Communication skills
- Employee discount
10d
Welcome Desk Agent
Marriott International, Inc —Edinburgh
- Full-time
- Bar
- English
- Hotel
- Employee discount
12d
Sales Manager
NEXT —Edinburgh
- From £26,772 a year
- Weekend availability
- Employee discount
Full Time Supervisor, Calvin Klein - Livingston
Calvin Klein —Livingston
- Full-time
- Communication skills
5d
Part Time Supervisor
The Dune Group —Edinburgh
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Reservations Agent
Marriott International, Inc —Edinburgh
- Full-time
- Bar
- English
- Hotel
- Employee discount

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Customer Services Lead Agent (KLM/AF)

Swissport International AG -
Edinburgh

Apply Now

Job details

Full-time | Fixed term contract
4 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Overview:

Job Summary

Customer Services Lead Agent for AF/KLM.

Contract: Fixed term until 31/10/2026

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health & safety are maintained.

This role will be a secondment for internal applicants.

Responsibilities:

Job Responsibilities

Lead, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
Undertake additional duties assigned by the Duty Manager or Service Delivery Manager.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum 1 years' experience or equivalent in a Customer Service role
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Leadership and people management skills
A proven ability to problem solving and decision-making experiences.
Planning, organisational skills with effective communication skills both verbally and written
Commitment to continuous improvement and must have relevant work experience
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired
A good understanding of all regulatory and recommended procedures that relate to the airport environment

Apply Now

Refine Your Search

fashion management jobs in edinburgh

Customer Services Lead Agent (KLM/AF)

Head of Creative

Travel Retail Dior Ambassador

Full Time Key Holder, Kurt Geiger, Edinburgh

Urban Outfitters Team Leader - Edinburgh, Scotland

Part Time Supervisors, Tommy Hilfiger - Edinburgh (32 hours)

Sales Assistant – Luxury & Premium Brands

EIJB Business Manager - Waverley Court

Sales - Sales Advisor - UK

Part Time Supervisor, Calvin Klein - Edinburgh

Loss Prevention Officer

Management Opportunities

Store Manager - Cameron Toll

Bershka Edinburgh General Manager

Host/ess - SUSHISAMBA

Welcome Desk Agent

Sales Manager

Full Time Supervisor, Calvin Klein - Livingston

Part Time Supervisor

Reservations Agent

I want to receive the latest job alerts for fashion management in edinburgh

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