Head of customer experience Work, Jobs in Edinburgh (with Salaries)

Head of Events
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Head of Hospitality & Events
BaxterStorey UK —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Recruitment and Admissions Administrator (Permanent)
Edinburgh College —Edinburgh
- £28,726 - £30,162 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Head of Portfolio Optimisation
SSE —Edinburgh
- £120,000 a year
- Analysis skills
- Communication skills
- Employee discount
5d
Head of Supply Chain & Strategic Partnerships
Exergy3 —Edinburgh
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Contracts
- Annual leave
Quick apply
7d
CRM - Senior CRM & Loyalty Manager
Schuh —Livingston
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Operations Manager - Seafield Depot
City of Edinburgh Council —Edinburgh
- £56,392 - £67,457 a year
- Full-time
- Management
- Continuous improvement
- No degree
6d
Operations Manager
Specialized Signs Ltd —Newbridge
- £40,000 - £48,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Service Administrator
FMS Fire & Security Ltd —Loanhead
- Full-time
- Microsoft Office
- Organisational skills
Sales Advisor - Portobello Road, London
Whittard of Chelsea —Portobello
- £12.74 - £13.67 an hour
- Weekend availability
- Hospitality
- Communication skills
- Store discount
- Employee discount
6d
Housekeeper & Property Manager
ZiZibreeZi Ltd —Edinburgh
- £30,000 - £45,000 a year
- Full-time
- Hospitality
- Driving
- Cleaning
- Free parking
Quick apply
5d
Assistant Digital Merchandiser
Schuh —Livingston
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Employee assistance programme
- Employee discount
Business Development Manager
Global Brands LTD —Edinburgh
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Central - Central Merchandiser
Schuh —Livingston
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- In-person
- Employee assistance programme
- Employee discount
10d
Head of Marketing
Novolex —Edinburgh
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Computer skills
- Employee assistance programme
- Flexible schedule
Quick apply
Operational Officer
Companies House —Edinburgh
- £26,452 a year
- Part-time
- Hybrid work
- No experience needed
- Presentation skills
- Communication skills
10d
Account Coordinator Team Lead (PC&B)
Berlin Packaging —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
4d
RBC Brewin Dolphin - Head of Platform Relationships
Royal Bank of Canada —Edinburgh
- Full-time
- Business development
- Communication skills
3d
Higher Education Sales Representative, North of England & Scotland
Bloomsbury Publishing PLC —Midlothian
- £39,000 - £46,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
5d
Supplier Quality Assurance Manager
Leonardo UK Ltd —Edinburgh
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme

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head of customer experience jobs near edinburgh

Head of Events

Sodexo -
Edinburgh

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Hospitality
Microsoft Excel
Sales
First aid
Catering
Profit & loss
Team management
Personal Licence

Full job description

Job Introduction

Job Description

Job Title: Head of Events
Location: Edinburgh and working across the east of Scotland.
40 Hours per week / 5 over 7days
Competitive Salary
10% Bonus plus £1,300 flexible benefits fund and Car allowance

Job Introduction

Heritage Portfolio is looking for a passionate, commercially minded and people-focused Head of Events to lead our events operations across a prestigious venue portfolio in the East of Scotland.

This is a high-impact leadership role for someone who thrives in a fast-paced hospitality environment, knows how to build brilliant teams, and has the commercial confidence to deliver outstanding client partnerships, memorable guest experiences and strong financial performance.

As Head of Events, you will lead, develop and inspire teams across our venue cluster, ensuring every event is delivered safely, consistently and to the highest standard. You will work closely with clients to understand their ambitions, identify opportunities for growth, and create venue-specific strategies that strengthen partnerships and support long-term success.

This is an exciting opportunity for a hospitality leader who is creative, resilient and always looking for ways to improve — someone who shares our belief in “Never Standing Still.

What You'll Do:

Leading, developing and motivating management teams across operations, culinary, coordination and finance
Building strong, trusted relationships with clients and identifying opportunities for contract growth and retention
Driving consistent, high-quality event delivery across the venue cluster
Managing multi-site financial performance, including P&L, forecasting, analysis and cost control
Identifying efficiencies and revenue growth opportunities across the portfolio
Supporting creative, innovative food and beverage propositions that enhance the customer experience
Championing a zero-harm culture and ensuring compliance with food safety, health, safety and hygiene standards
Recruiting, training and developing team members in line with business needs and individual development plans
Supporting talent, succession planning, engagement and retention across your teams
Continuously improving ways of working, systems and processes to deliver operational excellence

What You Bring:

Essential:

Minimum of 5 years’ experience managing a team in the hospitality industry
Strong commercial background with responsibility for managing multisite P&L
A passionate interest in the catering industry – knowledge of current trends and interest in the hospitality world
Demonstrable experience in a high-volume hospitality and retail catering environment
A competent communicator and ability to present to colleagues, peers and clients
Evidence of being organised and possess excellent planning skills
Ability to competently use Microsoft Word, Excel , Power point and Email
Proven record of managing a team encompassing operations, culinary, coordination and finance
Ability to motivate a team of mixed abilities and personalities

Desirable:

Experience of event costing, event design or large-scale event planning
Experience supporting sales and marketing plans
The ability to identify and maximise revenue opportunities
Experience training and developing teams
First aid or personal licence qualifications
A highly polished, professional and dependable approach
The ability to produce accurate work under pressure and to tight deadlines

Why work for us?

Here, you’ll have the freedom to excel on your terms, making meaningful contributions that resonate with your passions and professional goals. Join us and become part of something larger, where purpose drives your work, and your growth is supported every step of the way.

We’re creators of exceptional experiences and passionate about great food. Just like our experiences, our people are one of a kind. Bring your personality, unique background, and enthusiasm for delighting others. In return, we’ll provide everything you need to succeed at Sodexo Live! we’re more than a team, we’re a community. Join us and be part of something extraordinary.

We are proud to be a Disability Confident Leader employer, dedicated to challenging perceptions of disability and creating opportunities for disabled individuals to achieve their aspirations. As part of this commitment, we offer a Disability Confident interview scheme for candidates with disabilities who meet the minimum criteria for the role.

Sodexo Live! where exceptional service meets unforgettable experiences!

Quick apply

Refine Your Search

head of customer experience jobs in edinburgh

Head of Events

Head of Hospitality & Events

Recruitment and Admissions Administrator (Permanent)

Head of Portfolio Optimisation

Head of Supply Chain & Strategic Partnerships

CRM - Senior CRM & Loyalty Manager

Operations Manager - Seafield Depot

Operations Manager

Service Administrator

Sales Advisor - Portobello Road, London

Housekeeper & Property Manager

Assistant Digital Merchandiser

Business Development Manager

Central - Central Merchandiser

Head of Marketing

Operational Officer

Account Coordinator Team Lead (PC&B)

RBC Brewin Dolphin - Head of Platform Relationships

Higher Education Sales Representative, North of England & Scotland

Supplier Quality Assurance Manager

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