Reception manager Work, Jobs in Edinburgh (with Salaries)

Front of House Manager
Marriott International, Inc —Edinburgh
- Full-time
- Hotel
- Conflict management
- Organisational skills
- Employee discount
16h
Reception Manager
Hilton Edinburgh Carlton —Edinburgh
- Weekend availability
- Hotel
- Front desk
- Leadership
- Free parking
- Employee assistance programme
Quick apply
6d
Dual site practice manager
Real good dental - Scotland —Edinburgh
- Full-time
- Inventory control
- Recruiting
- Leadership
Quick apply
14h
Office Administrator
EQ —Edinburgh
- Hybrid work
- Databases
- Continuous improvement
- Front desk
Quick apply
Assistant Practice Manager
Leith Links Medical Group —Edinburgh
- £16.37 - £17.80 an hour
- Full-time
- Computer literacy
- GP surgery experience
- Administrative experience
- Annual leave
Quick apply
14d
Assistant Reception/Host Manager
Village Hotels - Edinburgh - Reception / Nights —Edinburgh
- Up to £28,000 a year
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
- Gym membership
Quick apply
Workplace Concierge
Mitie —Edinburgh
- Computer literacy
- Hotel
- Continuous improvement
11d
Receptionist
100 Princes Street —Edinburgh
- 12 hour shift
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
5d
Reception Team Leader
Premier Inn —Edinburgh
- Up to £14.36 an hour
- Full-time
- Hotel
- Organisational skills
- Employee discount
Quick apply
6d
Reservations Co-ordinator
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- Full-time
- Hotel
- Travel
- Organisational skills
- Employee discount
Front Office Supervisor
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Full-time
- Hotel
- Front desk
- Referral programme
Quick apply
Duty Manager
Apex Hotels Ltd —Edinburgh
- £14.41 an hour
- Part-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
3d
Guest Service Manager
Edinburgh Portobello Hotel Limited —Edinburgh
- £13.25 an hour
- Full-time
- Hotel
- Team management
- Front desk
Quick apply
3d
Reception Supervisor
Dalmahoy Hotel & Country Club —East Calder
- £13.50 an hour
- Full-time
- Hotel
- Front desk
- Communication skills
- Employee discount
- Referral programme
Quick apply
6d
Assistant Manager
Park Hotel —Peebles
- Weekend availability
- Hotel
- Bakery
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Mobile Cover Receptionist
LAH Property Marketing —Edinburgh
- £14.24 an hour
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
4d
Receptionist
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- 8 hour shift
- Hotel
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Reception Supervisor
Mount Royal Hotel Edinburgh —Edinburgh
- £13.27 an hour
- Full-time
- English
- Hotel
- Supervising experience
Quick apply
6d
Duty Manager
Premier Inn —Glenrothes
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Starbucks Team Leader
Village Hotels - Edinburgh - Starbucks —Edinburgh
- £12.50 - £12.96 an hour
- Part-time
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Gym membership
Quick apply
14d

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Front of House Manager

Marriott International, Inc -
Edinburgh

Apply Now

Job details

Full-time
16 hours ago

Benefits

Employee discount

Qualifications

Guest check-in and check-out
Front of house supervision
Hotel and accommodations experience
Stock ordering
Employee relations case handling
Stakeholder liaison
Employee relations
Internal department liaison
Complaint handling
Performance management
Hotel guest services experience
Accounts Receivable Credit Control
Conflict management
Organisational skills
Front desk
Customer interaction
Multidisciplinary collaboration
Training & development
Stock replenishment
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hospitality management
Rota coordination

Full job description

Additional Information
Job Number26107145
Job CategoryRooms & Guest Services Operations
Location36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom, EH3 9GG
ScheduleFull Time
Located Remotely?N
Position Type Management

About the Role

As Front of House Manager, you will report to the Hotel Manager, taking direct ownership of the day-to-day leadership of our Front of House departments including Reception, Nights, and Food and Beverage. You will lead, develop, and inspire your team, ensure full compliance with Marriott's standards and procedures, and work closely with senior leadership and other departments to keep the operation running at its very best.

Residence Inn Edinburgh is an apartment-style hotel in the heart of the city, conveniently located in the vibrant Quartermile area next to a range of cafes and restaurants. It offers a quiet haven in the bustling city for both business and leisure travellers, and your leadership will be central to making every guest feel genuinely at home from the moment they arrive.

What You'll Do

Leadership and Team Development

Lead, motivate, and develop the front office team, creating a culture of high performance, trust, and genuine care for guests
Host the daily team huddle, ensuring it is run effectively and that all relevant and up-to-date information is shared clearly across the team
Ensure employee recognition is happening consistently across all shifts
Understand every role within the department well enough to step in and perform duties when needed
Build open, collaborative relationships with all team members and actively support their professional growth
Conduct regular one-to-one meetings with team members to support their development and wellbeing

Scheduling and Operations

Plan and manage scheduling to ensure the right personnel are in the right areas at all times, delivering the best possible service across every shift
Oversee all day-to-day front office operations, maintaining quality and consistency across check-in, check-out, and every guest touchpoint
Conduct regular reviews of the front office operation to ensure full compliance with Marriott SOPs, reinforcing standards and implementing corrective action where needed
Manage inventory, carrying out regular checks and placing orders to ensure the team always has everything required to deliver the intended service

Personnel Management

Take full ownership of people management within the department, ensuring all required training is completed by every team member
Handle any associate issues promptly, professionally, and in line with Marriott's policies, including conflict management and mediation where required
Process hours worked for payroll accurately and on time
Manage holiday requests and approvals for the team, ensuring adequate cover at all times
Take a proactive approach to employee concerns, treating all associates with professionalism and respect at all times

Guest Experience

Set the standard for guest relations across the department and empower the team to deliver exceptional, personalised service at every interaction
Handle guest complaints, disputes, and feedback professionally and effectively, resolving issues at first point of contact wherever possible
Interact regularly with guests to gather feedback and use it to drive continuous improvement
Develop and implement corrective action plans based on guest satisfaction results and comment card feedback
Champion guest satisfaction across every department and every shift

Cross-Departmental Collaboration

Act as the primary point of contact between the front office team and all other internal departments
Ensure engineering requirements are communicated and followed up promptly
Work with the finance team to resolve any billing or account issues raised
Liaise with HR on any associate-related matters that require escalation or further action
Ensure effective communication within and between all departments at all times

Compliance and Financial Performance

Ensure full compliance with all front office policies, standards, and procedures at all times
Monitor adherence to credit policies and procedures to minimise bad debts and rebates
Review financial statements, sales reports, and performance data regularly to identify areas for improvement and cost savings
Manage payroll and other operating costs effectively and in line with budget
Set and agree departmental objectives aligned with hotel goals, ensuring all targets are met within agreed timeframes

What We're Looking For

Significant experience in a front office or guest services leadership role within a hotel environment
Proven ability to lead, develop, and manage a team effectively
Strong organisational skills with experience in scheduling, payroll processing, and inventory management
A confident, composed manner with the ability to handle complex situations and competing priorities under pressure
Excellent communication skills and the ability to build strong relationships across departments
A genuine passion for hospitality and a commitment to continuously raising standards

Why You'll Love Working With Us

At Residence Inn Edinburgh, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day in our close-knit team.

Benefits and Wellbeing

Use of the Hotel Gym
BenefitHub Access: World's largest selection of retail discounts
Wisdom Wellbeing: 24/7 support for you and your family

Travel and Dining Perks

Marriott Associate Rates and discounts for friends and family
20% off at Marriott F&B restaurants

If you are ready to lead one of Edinburgh's most welcoming hotel teams and make a lasting impression on every guest who walks through our doors, we would love to hear from you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

reception manager jobs in edinburgh

Front of House Manager

Reception Manager

Dual site practice manager

Office Administrator

Assistant Practice Manager

Assistant Reception/Host Manager

Workplace Concierge

Receptionist

Reception Team Leader

Reservations Co-ordinator

Front Office Supervisor

Duty Manager

Guest Service Manager

Reception Supervisor

Assistant Manager

Mobile Cover Receptionist

Receptionist

Reception Supervisor

Duty Manager

Starbucks Team Leader

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