Duty Security Manager
Contract: Banking
Location: Edinburgh, EH12 1HQ
Hours of work: 50
Working Pattern: Monday - Friday
Contract Type: Permanent
Hourly Rate: £16.13
We are seeking a passionate and experienced Duty Manager who is committed to safety and delivering a great customer experience.
This role is responsible for the day-to-day operational management of the contract, ensuring all contractual requirements are met and consistently delivered.
We are looking for a strong leader who can manage, motivate and support a team of ISS security officers, driving operating performance and embedding a customer-focused, Service Excellence culture at site level.
The Role
- Manage the day-to-day operations of the contract, ensuring contractual compliance at all times.
- Lead, manage and motivate all ISS officers on the contract.
- Take responsibility for achieving deployment KPIs.
- Ensure the security team is fully engaged and supported to deliver a world-class customer experience.
- Deliver daily, weekly and monthly performance objectives.
- Produce effective manpower and establishment plans to ensure adequate resourcing.
- Instil a customer-focused culture and Service Excellence approach at site level.
- Continuously develop yourself and others, identifying trends and implementing improvement plans to enhance performance.
About You
- Previous leadership experience.
- A passion for service delivery.
- A valid front-line SIA licence (security guarding, door supervision or close protection).
- Knowledge and experience within the security sector.
- Great attention to detail with a consistent and professional approach.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
