Overview and what we offer
- Mon - Friday 37.5hrs
- Location - Edinburgh
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
- OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
- Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- At Clarity we not only listen, we adapt and we deliver
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group
Role Purpose
The key purpose of our Clarity Aspire Apprenticeship Programme is to work in one of our office locations and learn all the skills required to eventually become a Junior Business Travel Consultant. Working through the Business Travel Apprentice Scheme, you will undertake a variety of trainings, assessments, coursework, assignments and educational visits.
The overall aim is to develop your skills enabling you to assist our corporate customers and travellers with their business travel requirements, processing bookings, amendments, and cancellations for rail, hotel, flights, ferries, car hire and additional extras’ ensuring their trips run as smoothly as possible.
Operational
- Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Take ownership of complex customer enquiries received one email or over the telephone.
- Ensure the highest level of customer service is always offered to internal and external customers
- Deal with queries from a wide range of customers.
- Responsible for delivering the most cost-effective solutions to remain competitive.
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Support any commercial agreements which are in place.
- Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Help and support the business in minimising or eradicating the harm our business operations inevitably inflict on the environment.
Skills and Experience
- A passion for travel, and the desire to start their career in Business Travel.
- A commitment to the training program, with a willingness to develop and learn new skills.
- Dedication and commitment to completing home study as and when required.
- Computer literate with experience of using email and web-based programs.
- Has excellent customer service skills with the ability to deal with both call and emails.
- Has excellent communication skills and the confidence to deal with clients over the phone daily.
- Is confident in an office environment, with excellent customer service skills.
- Is enthusiastic, with a proactive approach.
- Has a “can do” attitude.
- Good GCSE grades or equivalent to include English and Maths.
- Evidence of working with the general public is advantageous.
