Support analyst 2nd line Work, Jobs in Eggborough, Nyk (with Salaries)

Application Support Analyst - 2nd Line
System C —Leeds
- Full-time
- Windows
- SQL
- Analysis skills
11d
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
11d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
1d
Snr IT Analyst/IT Engineer
Upshot Engineering UK Ltd —Leeds
- £40,000 - £50,000 a year
- Full-time
- Azure
- Engineering
- English
- Free parking
Quick apply
SAP Functional Analyst
Quorn Foods —Leeds
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
4d
Sports & Retail Service Lead
evoke —Leeds
- Weekend availability
- Hybrid work
- AWS
- Annual leave
- Work from home
10d
Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months)
Flutter Entertainment —Leeds
- Hybrid work
- Communication skills

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Application Support Analyst - 2nd Line
System C —Leeds
Communicate clearly with customers, providing regular updates. Experience supporting external customers remotely. Knowledge of social care or education systems.
11d
Junior Application Support Analyst
System C —Leeds
Communicating with customers clearly and regularly. Taking ownership of assigned customers and ensuring issues are resolved within agreed SLAs.
11d

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Application Support Analyst - 2nd Line

System C -
Leeds

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Job details

Full-time
11 days ago

Qualifications

Microsoft Windows Server
Jira
Microsoft SQL Server
Windows
SQL
Analysis skills
Confluence
Application support
Communication skills
T-SQL

Full job description

Description

Join a collaborative team supporting technology that makes a real difference in local communities.

We are looking for an Application Support Analyst to help deliver high-quality support for market-leading education and social care software used by local authorities. This is a hands-on, customer-facing role where you will solve complex technical issues and build strong relationships with clients.

What you'll be doing

Deliver 2nd and 3rd line application support within a structured support team
Investigate and resolve incidents using Jira and other diagnostic tools
Analyse logs, SQL data, and system behaviour to identify root causes
Collaborate with development, product, and third-party teams to resolve issues
Replicate defects and support bug identification and resolution
Communicate clearly with customers, providing regular updates
Take ownership of customer issues and ensure delivery within agreed SLAs
Support both hosted and on-premise environments

What we're looking for

Strong analytical and problem-solving skills
Experience with SQL Server and writing SQL or T-SQL queries
Background in 2nd line application or software support
Knowledge of Microsoft Windows Server environments
Ability to manage and prioritise workloads effectively
Strong communication skills, written and verbal
A collaborative mindset, with the confidence to work independently

Desirable experience

3rd line support exposure
Jira or Confluence experience
Experience supporting external customers remotely
Knowledge of social care or education systems

Why join us

You will be part of a supportive, inclusive team that values ownership, collaboration, and continuous learning. The environment is fast-paced and evolving, offering opportunities to grow your technical expertise while making a meaningful impact.

If you enjoy solving problems, working closely with customers, and taking pride in delivering high-quality outcomes, we would love to hear from you.

Apply today to take the next step in your career.

Apply Now

Refine Your Search

support analyst 2nd line jobs in eggborough, nyk

Application Support Analyst - 2nd Line

Junior Application Support Analyst

Service Desk Analyst

Snr IT Analyst/IT Engineer

SAP Functional Analyst

Sports & Retail Service Lead

Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months)

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