Operational manager Work, Jobs in Egham, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
18h
General Manager - De Vere Beaumont Estate
De Vere Beaumont Estate —Old Windsor
- Full-time
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Operational Service Manager for Maternity
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £66,582 - £77,368 a year
- Full-time
- Leadership
11d
VodafoneThree - Planning & GTM Transformation Manager
Vodafone —London
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Employee discount
Hotel Manager
Leesco Hotel Limited —Weybridge
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
13d
Operations Support Manager
CitySprint —Poyle
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
5d
Hospitality Academy Learning and Development Manager
Sodexo —Ascot
- £47,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
6d
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
5d
Deputy General Manager
Restaurant Associates —Chertsey
- £19.36 an hour
- Hospitality
- Leadership
- Café
- Employee discount
12d
Area Operations Manager - Early Years
Slough Borough Council —Slough
- £54,556 - £60,085 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
Quick apply
9d
Manager Station Operations London Heathrow
Alaska Airlines —Hounslow
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
7d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
New Store Openings (NSO) Manager
JENKI Matcha —London
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Store discount
- Employee discount
Quick apply
3d
Stock Manager
NEXT —Woking
- From £5,873 a month
- 8 hour shift
- Customer service
- Leadership
- Employee discount
Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
6d
Area Support Centre Manager
Southern Coop —Sandhurst
- £37,151.60 a year
- Full-time
- Team management
- Leadership
- Employee assistance programme
- Employee discount
11d
Service Manager II
Equinix —Slough
- Full-time
4d
Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,499.20 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Facilities Manager (Branches), North London & East Anglia
National Westminster Bank PLC —London
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
7d
Senior Specialist, People Partner – Production and Operations
McLaren Racing —Woking
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Human resources
- Life insurance
Quick apply

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
18 hours ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

operational manager jobs in egham, sry

Customer Service Manager

General Manager - De Vere Beaumont Estate

Operational Service Manager for Maternity

VodafoneThree - Planning & GTM Transformation Manager

Hotel Manager

Operations Support Manager

Hospitality Academy Learning and Development Manager

People Operations Manager - Events

Deputy General Manager

Area Operations Manager - Early Years

Manager Station Operations London Heathrow

Customer Operational Delivery Manager

New Store Openings (NSO) Manager

Stock Manager

Contact Centre Liaison Manager

Area Support Centre Manager

Service Manager II

Customer Service Manager - Hospitality Airport Lounge

Senior Facilities Manager (Branches), North London & East Anglia

Senior Specialist, People Partner – Production and Operations

I want to receive the latest job alerts for operational manager in egham, sry

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