Customer service representative Work, Jobs in Egham Tw20 (with Salaries)

Sea Logistics Reefer Customer Care Brokerage Specialist
Kuehne+Nagel —London
- Organisational skills
- Time management
- Employee assistance programme
Customer Service Advisor
MyFirst —Chertsey
- £24,000 - £26,000 a year
- Full-time
- Bilingual
- No experience needed
- English
Quick apply
14d
Passenger Service Agent
ABM —Harlington
- Full-time
- Employee discount
6d
Customer Service Advisor
Olleco —Slough
- £28,953.60 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
10d
Passenger Service Agent
ABM UK —London
- Full-time
- Employee discount
Quick apply
6d
Customer Service Advisor
TrustFord —Staines-upon-Thames
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Customer Care Associate - Remote (Night Shift)
ihateironing —London
- £31,500 a year
- Weekend availability
- Remote
- Travel
Quick apply
Customer Support Agent
Gett It UK —London
- From £1,800 a month
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Work from home
Quick apply
7d
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Communication skills
Quick apply
Customer Service Assistant
Wickes —Staines-upon-Thames
- £8.82 - £12.71 an hour
- Full-time
- Annual leave
- Employee discount
1d
Call Centre Advisor
Linia Skin Clinic —London
- £25,700 - £28,000 a year
- Temporary
- Hybrid work
- Spanish
- English
- Travel
- Employee discount
Quick apply
2d
Customer Service Advisor
Kinetico —Staines-upon-Thames
- Full-time
- CRM software
- Health & wellbeing programme
- Annual leave
Customer Service Advisor
AmWorld —Poyle
- Up to £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
2d
Client Success Representative
Woods Food Service —Uxbridge
- £33,092.80 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
7d
Customer Support Officer (UK)
Qargo —London
- Hybrid work
- English
- Organisational skills
- Communication skills
Customer Service Agent - PART TIME - Gatwick Airport
Swissport International AG —London
- £12.91 an hour
- Part-time
- English
- Communication skills
- Free parking
- Employee assistance programme
4d
Customer Service Agent
Apex Parking LTD —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- AI
Quick apply
5d
QuickSTAT Customer Service Agent
Kuehne+Nagel —Staines-upon-Thames
- Computer literacy
- Computer skills
- Time management
- Employee assistance programme
1d
Customer Service Advisor
M Group —Slough
- £26,529 a year
- Annual leave
- Employee assistance programme
10d
Customer Service/Cancellation Agent
U Drive Cover Ltd —Sunbury
- £24,500 - £26,500 a year
- Weekend availability
- Writing skills
- English
- Data entry
Quick apply

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Sea Logistics Reefer Customer Care Brokerage Specialist

Kuehne+Nagel -
London

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Customer service call handling
Non-conformance investigation
Stakeholder collaboration
Stakeholder liaison
Logistics
Process improvement
Complaint handling
Organisational skills
Customer interaction
Root cause analysis
Supply chain customer service
Time management

Full job description

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Reefer Customer Care Brokerage Specialist to join us in London - Heathrow. You will be responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne+Nagel, as well as documenting and investigating any deviations from the expected level of service provided

How you create impact

Focus on improving customer satisfaction by delivering high quality services to be evidenced via our NPS customer thermometer
Ensure service excellence by leveraging a high level of forwarding and market knowledge
Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint
Document, investigate and conduct root cause analysis on any deviations using our systems (TIP system / EQMS / CoreLog, NPS)
Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags, utilise CCLD (CCL Dashboard)
Inclusion and transfer of customer requirements into our systems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about deliverables
Field complaint calls and provide problem resolution in alignment with stakeholders

What we would like you to bring

Strong customer service orientation
Excellent organisational skills and strong interpersonal skills
Ability to work on own initiative and as part of a team
Problem solving skills
Good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Melania Montella

+49 30 4036371302

Apply Now

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customer service representative jobs in egham tw20

Sea Logistics Reefer Customer Care Brokerage Specialist

Customer Service Advisor

Passenger Service Agent

Customer Service Advisor

Passenger Service Agent

Customer Service Advisor

Customer Care Associate - Remote (Night Shift)

Customer Support Agent

Customer Support Specialist

Customer Service Assistant

Call Centre Advisor

Customer Service Advisor

Customer Service Advisor

Client Success Representative

Customer Support Officer (UK)

Customer Service Agent - PART TIME - Gatwick Airport

Customer Service Agent

QuickSTAT Customer Service Agent

Customer Service Advisor

Customer Service/Cancellation Agent

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