Customer experience specialist Work, Jobs in Elderslie, Rfw (with Salaries)

Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —Glasgow
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
6d
Business Support & Client Relations Specialist
Ninasac Business Solutions Ltd. —Glasgow
- £56,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
- Health & wellbeing programme
Quick apply
8d
Security & Emergency Preparedness Advisor
Chemring Energetics UK Ltd —Stevenston
- Full-time
- Supervising experience
- Driving
- In-person
- Employee assistance programme
- Employee discount
Quick apply
10d
Client Services Manager
Kew Demand Business Services —Glasgow
- £3,200 - £3,800 a month
- Full-time
- Marketing
- English
- Microsoft Office
- Free parking
Quick apply
5d
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Customer Onboarding Specialist
Firefish Software —Glasgow
- £35,000 - £40,000 a year
- Remote
- Human resources
- Employee discount
- Flexible schedule
Quick apply
Corporate Operations & Client Success Specialist
Notte Group Ltd. —Glasgow
- £58,000 a year
- Full-time
- Organisational skills
- In-person
- Business
- Health & wellbeing programme
Quick apply
8d
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
12d
Outbound Sales Advisor
VKY Intelligent Automation —Glasgow
- £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Quick apply
Training Officer (Fixed Term x2)
Strathclyde Partnership for Transport —Glasgow
- £29,718 - £38,661 a year
- Temporary
- Presentation skills
- Mentoring
- Communication skills
- Employee assistance programme
13d
Employability Coordinator
The Lennox Partnership —Ardrossan
- £24,479 a year
- Part-time
- Hybrid work
- Microsoft Office
- Mentoring
Quick apply
11d
Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
13d
Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Experience Graduate
GAP Group —Glasgow
- Full-time
- Customer service
- IT
- Communication skills
NIHL Claims Handler
Davies —Glasgow
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Three Mobile Transformation Product Specialist
VodafoneThree —Glasgow
- Full-time
- Hybrid work
- Employee discount
Quick apply
Sales Advisor
FlooringSuperstore.com —Glasgow
- Up to £40,000 a year
- Weekend availability
- CAD
- English
- In-person
- Free parking
- Store discount
Quick apply
9d
Vehicle Delivery Driver / Demonstrator
Proximo Holdings Limited —Airdrie
- £27,500 a year
- Full-time
- Driving
- Life insurance
Quick apply
Customer Hire & Sales Coordinator
GAP Group —Glasgow
- Full-time
- Communication skills
BSL/English Translator Staff (UK)
Sign Language Interactions Ltd —Glasgow
- £35,000 - £50,000 a year
- Overtime
- Remote
- Customer service
- English
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
11d

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customer experience specialist jobs near elderslie, rfw

Telephone Fundraiser - Full Time Contract (Remote)

RETURN FUNDRAISING LIMITED -
Glasgow

Quick apply

Job details

Permanent
£13.45 - £14.50 an hour
6 days ago

Qualifications

Microsoft Word
Microsoft Excel
Sales
Customer service
Microsoft Office
Administrative experience
Fundraising
Relationship management
Communication skills
Negotiation

Full job description

Make a Real Difference – From Your Own Home!

Are you looking for a job where you can create real social impact without leaving the house?

Join our Telephone Fundraising team, where every call helps support life-changing work. We proudly fundraise on behalf of some of the UK’s best-known charities, helping raise awareness and money to improve lives every day. We offer full training, ongoing coaching and guidance to help you reach your full potential. So, if you are a socially minded, good communicator who is committed to making a lasting difference by building relationships and through exceptional supporter care, we want to hear from you!

What we’re looking for from you: Key Responsibilities

As a Telephone Fundraiser, you will be the compassionate and persuasive voice of our charity partners, responsible for:

Supporter Experience: Engaging existing supporters through personalised calls to maintain and deepen their connection to the cause.
Securing Support: Clearly and effectively communicate the urgency of our campaigns and successfully secure one-off or regular donations.
Empathy and Advocacy: Articulating and understanding, the key issues faced by the charities and explaining precisely how the supporter's contribution makes a lasting, tangible difference.
Supporter Care: Delivering exceptional care by listening attentively, handling enquiries with empathy, and connecting with supporters.
Administrative Excellence: Accurately recording call outcomes, donation details, and any necessary supporter feedback into our database

What we’re looking for: Skills and Experience:

The most successful candidates will possess a blend of strong communication skills and professional discipline:

Essential Skills

Relationship Management: Excellent proven ability to build rapport and manage relationships with a diverse range of individuals over the phone.
Influencing Skills: Strong interpersonal, negotiating, and influencing skills to effectively motivate supporters.
Communication: Ability to communicate personably and effectively, with confidence and fluency, both verbally and in writing.
Organisation: Excellent organisation, administrative, and prioritising skills, with the ability to work independently to multiple deadlines.
Technical Competency: Proficient in Microsoft Office, particularly Excel and Word, with experience of using diallers.
Teamwork: A strong commitment to supporting colleagues and contributing positively to a remote team culture.

Highly Desirable Experience

Previous Fundraising: Experience in telephone fundraising, or related sales/customer service roles. 2+ years of fundraising experience is required to qualify for the Senior Fundraiser role
Target-Driven Environment: Proven history of working successfully in a role that involves meeting performance goals or targets.
Contact Centre Experience: Previous experience in a high-volume call centre or contact environment is a significant benefit.
Remote Working: Experience of working remotely from home, and keeping motivated
Home-Working Requirement

Home-Working Requirement

To successfully perform this remote role, you must have the following setup from day one:

A reliable, strong internet connection with an ethernet cable to connect directly to your router.
A dedicated, quiet, and private home-working space free from background noise.
A personal laptop or PC that is under 5 years old.
A high-quality headset for making and receiving calls.

What we offer:

Job Type: Full-time
Hours: Positions of 28 or 35 hours per week
£13.45 per hour starting rate with promotional opportunities.
Experienced fundraisers with at least 2 years of fundraising experience may start at our senior fundraising rate of £14.50 per hour
Work-from-home with flexible shifts
Four-weekly pay, with access to 50% of your earnings via Employment Hero after the first 12 weeks of employment
Supportive team culture and plenty of opportunities for progression
Monday to Friday only: No weekend or bank holiday work
Shift patterns: Monday - Thursday: 12.30pm - 4.00pm / 4.30pm - 8.00pm Friday: 10.30am - 2.00pm / 2.30pm - 6.00pm

If you're a people-person who wants to do meaningful work in a flexible and supportive environment, we want to hear from you!

Company Overview

Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.

Quick apply

Refine Your Search

customer experience specialist jobs in elderslie, rfw

Telephone Fundraiser - Full Time Contract (Remote)

Business Support & Client Relations Specialist

Security & Emergency Preparedness Advisor

Client Services Manager

Specialist Customer Care – Intermediary Mortgage Expert

Customer Onboarding Specialist

Corporate Operations & Client Success Specialist

Financial Investigator

Outbound Sales Advisor

Training Officer (Fixed Term x2)

Employability Coordinator

Telephony and Connectivity Analyst

Customer Success Manager

Customer Experience Graduate

NIHL Claims Handler

Three Mobile Transformation Product Specialist

Sales Advisor

Vehicle Delivery Driver / Demonstrator

Customer Hire & Sales Coordinator

BSL/English Translator Staff (UK)

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