Department head Work, Jobs in Elephant & Castle, Gtl (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Operations Manager
DMS —London
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Student Conduct Officer (Medicine)
Imperial College London —South Kensington
- £48,246 - £55,434 a year
- Full-time
- No degree
- Annual leave
5d
Goods Receiver
COMO Hotels and Resorts —London
- English
- Hotel
- Communication skills
10d
Receptionist
One Aldwych —London
- £29,000 - £33,000 a year
- Overtime
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Head of PMO client
NHS England —London
- £94,356 - £108,814 a year
- Full-time
- Project management
- Annual leave
18h
Head of IT
National Car Parks Ltd —London
- £110,000 a year
- Leadership
- Free parking
- Employee assistance programme
Quick apply
12d
Sales Assistant
American Dry Cleaning Company —London
- Training & development
Senior Transformation Manager
Formula 1 —London
- Full-time
- PMP
- Analysis skills
- Bachelor's degree
- Store discount
- Annual leave
2d
Administrator Coordinator - Maritime
The International Transport Workers Federation (ITF) —London
- £62,796 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
8d
Goods Receiver
Vignette Collection —London
- Full-time
- English
- Microsoft Office
- Hotel
- Annual leave
- Employee assistance programme
Admissions Officer
Birkbeck University of London —London
- £31,234 - £34,827 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
Receptionist
One Aldwych Hotel —London
- Full-time
- Front desk
- Employee assistance programme
- Employee discount
Housing Officer
Rhythmic Care UK Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Sick pay
Quick apply
Legal Billing Assistant
Roxwell Talent —London
- £30,000 - £33,000 a year
- Full-time
- Microsoft Word
- Customer service
- Communication skills
- Free parking
- Store discount
Quick apply
23h
Head of Immigration
Plumstead Community Law Cente —London
- £37,000 - £42,000 a year
- Full-time
- In-person
Quick apply
14d
Hackett London (Regent Street) - Blue Collar 20h
Hackett London (Retail) —London
- Leadership
- Employee discount
Quick apply
Administrator
Creative Support —London
- £14.80 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Head of Delivery Unit
UK Export Finance —London
- £81,293 - £94,760 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
18h
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply

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Head of Customer Experience

Stellify
London

Apply Now

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Business processes
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Apply Now

Refine Your Search

department head jobs in elephant & castle, gtl

Head of Customer Experience

Operations Manager

Student Conduct Officer (Medicine)

Goods Receiver

Receptionist

Head of PMO client

Head of IT

Sales Assistant

Senior Transformation Manager

Administrator Coordinator - Maritime

Goods Receiver

Admissions Officer

Receptionist

Housing Officer

Legal Billing Assistant

Head of Immigration

Hackett London (Regent Street) - Blue Collar 20h

Administrator

Head of Delivery Unit

Head of Customer Experience

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