Lead engineer Work, Jobs in Elephant & Castle (with Salaries)

Lead Application Operations Engineer (ITSM)
OFGEM —London
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- IT
- Annual leave
- Flexible schedule
Anthropic Fellows Program, AI Safety
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Lead Platform Engineer
Lottie —London
- £90,000 - £115,000 a year
- Full-time
- Hybrid work
- DevOps
- AWS
6d
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Lead Engineer
Disguise Technologies Ltd —London
- Hybrid work
- AWS
- Project management
- JavaScript
- Annual leave
- Employee assistance programme
Quick apply
Lead Backend Engineer
Synapri —South East London
- Up to £75,000 a year
- Hybrid work
- Azure
- SQL
- Travel
11d
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Mid-weight Interior Designer
Studio Braw —Pimlico
- £35,000 - £45,000 a year
- Full-time
- AutoCAD
- English
- Microsoft Office
- Annual leave
- Work from home
Quick apply
9d
Estates Manager
HCA International —London
- Up to £65,000 a year
- Full-time
- Hospital
- Engineering
- Organisational skills
- Employee discount
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
Lead IAM Engineer
Morningstar —London
- £59,400.00 - £82,866.66 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
First Line Support Engineer
British Transport Police —London
- £39,871.93 a year
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
- Gym membership
Quick apply
11d
Regional Research Economist, Economic Research
Anthropic —London
- £195,000 - £245,000 a year
- Hybrid work
- Doctoral degree
- Data analysis skills
- SQL
- Flexible schedule
Lead Solution Engineer - Consumer Goods
Salesforce —London
- Full-time
- Sales
- Military
- Salesforce
Lead Python Engineer
CGI —Leatherhead
- Full-time
- DevOps
- AWS
- Mentoring
Quick apply
Junior Engineer
Tracer Cloud Inc —London
- Up to £70,000 a year
- Full-time
- AWS
- AI
- Python
- Annual leave
Research Engineer, Machine Learning (Reinforcement Learning)
Anthropic —London
- £260,000 - £630,000 a year
- Hybrid work
- System design
- Master's degree
- C++
- Flexible schedule
Senior Lead Analyst (Product Engineer)
John Lewis Partnership —London
- £62,900 - £115,000 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Leadership
1d
Data & Analytics Lead
Disguise Technologies Ltd —London
- Hybrid work
- SQL
- AWS
- AI
- Annual leave
- Employee assistance programme
Quick apply
11d
Lead Engineer
Smart Managed Solutions —London
- Up to £50,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
- Annual leave
- Employee assistance programme
Quick apply

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Lead Application Operations Engineer (ITSM)

OFGEM -
London

Apply Now

Job details

Permanent | Full-time
£52,397 - £62,699 a year

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

Presentation skills
ITIL
APIs
IT
Application support
Requirements gathering

Full job description

Details

Reference number

467939

Salary

£49,452 - £62,699

National £49,452-58,519, London £52,397-62,699

Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

OFGEM Level 2b

Contract type

Permanent

Business area

OFGEM - Corporate Services - Digital, Data and Technology Services (DDSS)

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Cardiff, Glasgow, London

About the job

Job summary

Across government, business-critical applications underpin the delivery of reliable, efficient and user-focused digital services. As organisations increasingly depend on integrated platforms and automation, strong application operations are essential to ensure systems are resilient, performant, and continuously improving to meet evolving user and organisational needs.

Ofgem plays a vital role in the UKs energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. Ensuring the stability and effectiveness of our core business applications is key to supporting colleagues and delivering high-quality services.

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are modernising our IT service management capability and enhancing the platforms that underpin service delivery. This includes improving our use of ITSM tooling, expanding automation, and strengthening integration across systems to deliver better user experiences and more efficient operations.

As a Lead Applications Operations Engineer, you will take ownership of Ofgems IT Service Management platform (Ivanti) and its wider ecosystem. You will define the application roadmap, lead improvements in performance and user experience, and ensure the platform operates effectively to support IT Operations and the wider organisation.

This is a highly impactful and technically focused role, requiring strong expertise in ITSM platforms, application support and optimisation, and the ability to lead improvements across complex systems.

Job description

You will be responsible for:

Leading the management, support and continuous improvement of the Ivanti ITSM platform and associated applications
Defining and shaping the application roadmap, identifying opportunities for innovation, automation and efficiency
Leading troubleshooting and resolution of complex application issues, acting as the senior escalation point
Designing and implementing enhancements, configurations and platform improvements
Driving automation initiatives to improve service efficiency and user experience
Managing small-scale changes and configuration projects, ensuring alignment with business needs
Monitoring application performance, analysing trends and producing reporting and insight
Ensuring effective integration with CMDB and other service management components
Supporting IT Operations teams with application performance insights and recommendations
Facilitating requirements gathering sessions for new features, changes and enhancements
Providing guidance and mentoring to team members, promoting best practice across application operations

We are looking for:

An experienced Applications Operations Engineer or ITSM specialist with a strong understanding of service management platforms and their role within a modern IT environment. You will bring both technical expertise and the ability to drive improvements across systems and processes.

You may come from an IT operations, application support or ITSM background, but you will demonstrate:

Strong experience working with Ivanti or other ITSM platforms
Good understanding of ITIL frameworks and service management lifecycle
Proven experience troubleshooting and resolving technical application issues
Experience working with service catalogues, dashboards, reporting tools and system integrations
Knowledge of APIs, discovery tools and platform integrations
Experience facilitating requirements gathering for system enhancements or projects
Ability to analyse performance data and identify opportunities for improvement
Strong stakeholder engagement skills, working across technical and non-technical teams

An ITIL v4 Foundation qualification is required.

Experience with development, APIs, databases or web applications would be advantageous.

This is an opportunity to play a central role in shaping and enhancing Ofgems application landscape. You will ensure that critical platforms are reliable, efficient and continuously evolving, supporting IT operations and improving the experience for users across the organisation.

Person specification

Essential Criteria

Demonstrable experience working with Ivanti or another ITSM platform. (Lead Criteria)
Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library) (Lead Criteria)
Technical problem solving and resolution skills relating to the development of ITSM platforms and demonstrable evidence of feeding into IT Operations roadmaps and future releases.
Technical problem solving and resolution skills relating to service catalogues, dashboards, reporting integrations, discovery integrations, APIs etc.
Strong experience facilitating requirements gathering workshops for new projects, platform changes, or applications using relevant modules.
ITIL v4 foundation qualification is a minimum requirement.

Desirable Criteria

Deeper coding/APIs/Web applications/Databases will be an advantage.

#LI-DNI

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving
Working Together
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

You will also be asked to prepare a presentation. Full details of the presentation will be included in the invitation to interview.

Benefits

Alongside your salary of £49,452, OFGEM contributes £14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Amber Shankland
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Apply Now

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information