Customer experience associate Work, Jobs in Elsenham And Henham, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
CX Team Member
Foot Locker —Romford
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
12d
Logistics Support
Restaurant Associates —Duxford
- £14.50 an hour
- Weekend availability
- Customer service
- Restaurant
- Café
- Flexible schedule
Key Lead - Grand Arcade, Hollister
AFH STORES UK LIMITED —Cambridge
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
IT Support Officer
Evestia Clinical —Letchworth
- Hybrid work
- Customer service
- SharePoint
- IT
- Employee assistance programme
- Life insurance
Quick apply
4d
Retail Sales Associate
Custom Fit Golf Shop Ltd —Chelmsford
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
9d
Brand Representative - Grand Arcade, Hollister
AFH STORES UK LIMITED —Cambridge
- £12 an hour
- Organisational skills
- Store discount
- Employee discount
Retail Associate
TK Maxx —Harlow
- Full-time
- No experience needed
- Employee discount
4d
Operations Associate
Gopuff —Cambridge
- Part-time
- Google Suite
- Restaurant experience
- Annual leave
Quick apply
Test Centre Associate - Chelmsford
Reed In Partnership —Chelmsford
- £13.60 an hour
- Part-time
- Customer service
- Driving
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
13d
Sales Associate
Ernest Jones —Enfield
- £12.71 an hour
- Part-time
- Employee discount
Seasonal Sales Associate, PT (8 Hours) - Braintree
Under Armour —Rayne
- £12.75 - £14.03 an hour
- 8 hour shift
- English
- Communication skills
- Employee discount
- Flexible schedule
Retail Sales Associate
Tempur Sealy —Braintree
- Full-time
- Customer service
- English
- Life insurance
Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)
Arthur Branwell & Co Ltd —Epping
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
6d
Sales Associate - Braintree (Part Time - 12 Hours)
Hugo Boss —Braintree
- 12 hour shift
- Hospitality
- Customer service
- Communication skills
11d
Retail Sales Advisor - Chelmsford
Oak Furnitureland —Chelmsford
- £41,000 - £44,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Anthropologie Team Leader (20hr Contract) - Cambridge, UK
Anthropologie —Cambridge
- Part-time
- Sales
- Merchandising
- Supervising experience
- Annual leave
- Employee assistance programme
Management Associate Commercial
Mundipharma —Cambridge
- Full-time
- Microsoft Excel
- Doctoral degree
- Master's degree
Research Associate
Abselion —Cambridge
- £35,000 - £39,000 a year
- Laboratory experience
- Microsoft Office
- Master's degree

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customer experience associate jobs near elsenham and henham, ess

Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Computer skills
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

customer experience associate jobs in elsenham and henham, ess

Customer Care Associate

CX Team Member

Logistics Support

Key Lead - Grand Arcade, Hollister

IT Support Officer

Retail Sales Associate

Brand Representative - Grand Arcade, Hollister

Retail Associate

Operations Associate

Test Centre Associate - Chelmsford

Associate Business Development Manager

Sales Associate

Seasonal Sales Associate, PT (8 Hours) - Braintree

Retail Sales Associate

Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)

Sales Associate - Braintree (Part Time - 12 Hours)

Retail Sales Advisor - Chelmsford

Anthropologie Team Leader (20hr Contract) - Cambridge, UK

Management Associate Commercial

Research Associate

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