Customer experience leader Work, Jobs in Elsfield, Oxf (with Salaries)

Senior Customer Service Advisor
Barclays —Witney
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
Part Time Sales Associate, Calvin Klein - Oxford
Calvin Klein —Oxford
- Part-time
- Communication skills
Bershka Oxford City Ladies Responsible
INDITEX —Oxford
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
Customer Service Advisor
M&M Waste Solutions —Witney
- £28,390 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
- Employee assistance programme
Quick apply
6d
Anthropologie Sales Associate - Oxford, UK
Anthropologie —Oxford
- Part-time
- Customer service
- Merchandising
- Leadership
- Annual leave
- Employee assistance programme
4h
Business Administrator & Team-leader with a Digital Marketing Flair
Curtains Made Simple Ltd —Oxford
- £35,000 - £42,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Free parking
- Flexible schedule
Quick apply
7h
Community Centres and Partnerships Assistant Manager
Oxford City Council —Oxford
- £48,888 a year
- Full-time
- Team management
3d
Team Member - Weekend
Hollywoodbowlgroup —Oxford
- £13.87 - £14.37 an hour
- Part-time
- Bar
- Customer service
- Employee discount
1d
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Part Time Supervisor, Calvin Klein - Oxford
Calvin Klein —Oxford
- Part-time
- Customer service
- Supervising experience
- Conflict management
Admissions Administrator – Executive Programmes
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Microsoft Office
- Administrative experience
- Recruiting
- Annual leave
13d
Bershka Oxford Menswear Responsible
INDITEX —Oxford
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
Planning Consultant
Green Retreats —Aylesbury
- £32,000 a year
- Full-time
- CRM software
- Mentoring
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Ward Host/Hostess
Sodexo —Oxford
- £12.81 an hour
- Weekend availability
- Serving
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
11h
Short-term Temporary Team Member
NEXT —Oxford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Operational Performance Assurance Lead - 12 Month FTC
Leidos —Bicester
- £58,400 - £74,900 a year
- Full-time
- Contracts
- Annual leave
- Work from home
14d
Area Sales Manager - London, Oxford & Northampton
Wurth UK Ltd —Oxford
- £40,000 - £60,000 a year
- No weekends
- Customer service
- Travel
- Organisational skills
- Referral programme
Quick apply
Store Manager
Astrid & Miyu —Oxford
- £32,000 a year
- Retail management
Quick apply
13d
Programme Administrator – Executive Programmes
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
14d
Manager
Aromi —Oxford
- £28,000 - £35,000 a year
- Weekend availability
- Hospitality
- Customer service
- POS
- Store discount
- Employee discount
Quick apply

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Senior Customer Service Advisor

Barclays -
Witney

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Live chat
Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer interaction
Banking

Full job description

Date live: 20/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000120840

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer experience leader jobs in elsfield, oxf

Senior Customer Service Advisor

Part Time Sales Associate, Calvin Klein - Oxford

Bershka Oxford City Ladies Responsible

Customer Service Advisor

Anthropologie Sales Associate - Oxford, UK

Business Administrator & Team-leader with a Digital Marketing Flair

Community Centres and Partnerships Assistant Manager

Team Member - Weekend

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Part Time Supervisor, Calvin Klein - Oxford

Admissions Administrator – Executive Programmes

Bershka Oxford Menswear Responsible

Planning Consultant

Ward Host/Hostess

Short-term Temporary Team Member

Operational Performance Assurance Lead - 12 Month FTC

Area Sales Manager - London, Oxford & Northampton

Store Manager

Programme Administrator – Executive Programmes

Manager

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