About us
We are a friendly, established company based in Orton Southgate, Peterborough. We work in a small team environment where people know each other, responsibility is shared, and everyone is prepared to help across the business when needed.
We are now looking for a Sales & Operations Assistant to join our team.
This is a varied, hands-on role covering both office-based sales and customer service administration and warehouse operations.
The balance between office and warehouse work will vary according to the needs of the business. There may be periods where the role is predominantly office-based and other periods where it is predominantly warehouse-based, so applicants must be comfortable carrying out both aspects of the position on an ongoing basis.
Applicants should have previous experience working in an office-based customer service, sales administration or order-processing position. Experience of warehouse work would be useful but is not essential.
This role would suit someone who enjoys variety, is happy to take responsibility for their own workload and is equally comfortable working at a computer or carrying out practical tasks in the warehouse.
The role
As part of a small team, you will support the day-to-day running of both our office and warehouse operations.
Your duties will include a mixture of the following, with the balance changing according to workload and business requirements.
Office and customer service
- Managing incoming sales enquiries and customer orders
- Handling customer enquiries by telephone and email
- Assisting colleagues who manage some of our larger UK and international customer accounts
- Liaising directly with our sales representatives
- Processing and maintaining accurate customer and order information
- Helping to resolve order, delivery and customer account queries
- Creating and maintaining Excel spreadsheets
- Supplying information to other areas of the business
- Working with our in-house computer systems
- Liaising with other departments to ensure orders are fulfilled accurately and on time
- Providing general administrative support where required
Warehouse and operations
- Picking and packing customer orders
- Checking orders for accuracy before dispatch
- Preparing parcels and cartons for collection
- Assisting with incoming deliveries
- Moving and organising stock
- Helping with stock counts
- Maintaining tidy and organised warehouse and packing areas
- Supporting order fulfilment during busy periods
- Carrying out other general warehouse and operational duties as required
Flexibility of the role
This is a multi-functional position and is not intended to have a fixed split between office and warehouse duties.
The amount of time spent in each area will depend on operational requirements and may change from time to time. For example, there may be periods where you are required to work primarily in the office and other periods where you are required to work primarily in the warehouse.
Applicants should therefore be comfortable with both aspects of the role and willing to move between them as required by the business.
About you
We are looking for someone who is reliable, organised and comfortable working in a varied small-business environment.
You should have:
- Previous office-based customer service, sales administration or order-processing experience
- Confidence communicating with customers by telephone and email
- Good general computer skills and experience using computerised systems
- A good working knowledge of Microsoft Excel
- Strong organisational skills
- The ability to prioritise your own workload
- Excellent attention to detail
- Good written and verbal communication skills
- A practical approach to problem-solving
- The ability to work independently and as part of a small team
- A flexible and hands-on approach to work
- A willingness to work across both office and warehouse areas according to business requirements
The warehouse element of the role involves regular standing, walking, picking and packing, and handling normal warehouse cartons. Applicants should be comfortable carrying out these duties as part of their normal role.
Working hours
Expected start date: Early October 2026
This is a permanent, full-time position working:
Monday to Friday, 9:00am to 5:00pm
There is a 30-minute unpaid lunch break each day, giving a working week of 37.5 hours.
The role is fully site-based at our premises in Orton Southgate, Peterborough.
Apply
If you have previous office-based customer service or sales administration experience and are looking for a varied role combining office work with practical warehouse duties, we would be very pleased to hear from you.
When applying, please include a short note explaining your previous office-based customer service experience and why this type of varied role appeals to you.
Job Types: Full-time, Permanent
Benefits
- Company pension
- Free parking
- On-site parking
Pay: £25,000.00 per year
Benefits:
- Free parking
- On-site parking
Ability to commute/relocate:
- Orton with Hampton, Cambridgeshire: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please briefly describe your most recent office-based customer service role and the main duties you performed.
- This position may involve extended periods working predominantly in either the office or warehouse depending on business needs. Are you comfortable with this?
- What appeals to you about a varied role covering both administration and warehouse operations?
Education:
- A-Level or equivalent (preferred)
Work Location: In person
