Senior quality assurance engineer Work, Jobs in Emsworth, Ham (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Mentoring
- Training & development
Senior Quality Engineer
Eaton —Titchfield
- Engineering
- Continuous improvement
- Team management
Senior System Engineer
QinetiQ —Portsmouth
- £56,025 - £62,250 a year
- Full-time
- Engineering
- Employee discount
Senior Electronics Engineer
Rentokil Initial Group —Waterlooville
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Project Engineer
Mechanica Utilities Ltd —Chichester
- £42,000 - £48,000 a year
- Full-time
- In-person
- Life insurance
Quick apply
12d
Software Test Lead
ALTEN —Portsmouth
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Computer Science
- Military
- Engineering
- Employee assistance programme
- Life insurance
Quick apply
Senior Systems Engineer
SubSea Craft —Portsmouth
- £55,000 - £65,000 a year
- Full-time
- Engineering
- System design
- Bachelor's degree
- Annual leave
5d
Senior Test Engineer
Leonardo UK Ltd —Southampton
- £44,171 - £61,950 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- Leadership
- Flexible schedule
- Referral programme
Senior Infrastructure Engineer
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
6h
Senior Communications Engineer
QinetiQ —Portsmouth
- £62,100 - £69,000 a year
- Full-time
- Engineering
- Travel
- Mentoring
- Employee discount
Senior Software Engineer - Marine Training Systems
Expleo —Portsmouth
- Computer Science
- Engineering
- Maintenance
Senior software Engineer
Leidos —Fareham
- £61,500 - £78,800 a year
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Annual leave
- Work from home
Senior Backend Engineer (Java)
Benifex —Southampton
- £75,000 - £90,000 a year
- Remote
- Mentoring
- Agile
- Leadership
- Employee assistance programme
Quality Manager
Kier Group —Southampton
- Part-time
- Continuous improvement
- Communication skills
- Flexible schedule
Senior Software Engineer- Temp - 12 months
Indra Group UK & Ireland —Whiteley
- Temporary
- Hybrid work
- Spanish
- Computer Science
- Software troubleshooting
- Work from home
- Employee assistance programme
Quick apply
Senior Site Agent
Octavius Infrastructure —Winchester
- Full-time
- Civil engineering
- Management
- Engineering
- Annual leave
Systems Engineering Manager
CMS2 —Portsmouth
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Senior Software Engineer- Perm
Indra Group UK & Ireland —Whiteley
- Full-time
- Hybrid work
- Spanish
- Computer Science
- Software troubleshooting
- Work from home
- Employee assistance programme
Quick apply
Senior Civil Engineer
Arup —Southampton
- Civil engineering
- Engineering
- Business development
Senior Design Manager
Kier Group —Southampton
- Part-time
- Travel
- Mentoring
- Communication skills
- Flexible schedule
4d

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senior quality assurance engineer jobs near emsworth, ham

Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
ConnectWise
ITIL Certification
Azure
Stakeholder collaboration
BMC Remedy
Stakeholder liaison
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Office Suite
Change management
Staff training
Mentoring
Technical support incident logging
ServiceNow
Customer support
Customer interaction
IT incident logging
Training & development
CompTIA Security+
Leadership
Incident log maintenance
Microsoft Azure
Intune
Help desk

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior quality assurance engineer jobs in emsworth, ham

Senior Service Desk Engineer

Senior Quality Engineer

Senior System Engineer

Senior Electronics Engineer

Project Engineer

Software Test Lead

Senior Systems Engineer

Senior Test Engineer

Senior Infrastructure Engineer

Senior Communications Engineer

Senior Software Engineer - Marine Training Systems

Senior software Engineer

Senior Backend Engineer (Java)

Quality Manager

Senior Software Engineer- Temp - 12 months

Senior Site Agent

Systems Engineering Manager

Senior Software Engineer- Perm

Senior Civil Engineer

Senior Design Manager

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