Senior security engineer Work, Jobs in Emsworth, Ham (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
12d
Senior Cloud Security Engineer (SecOps / GCP)
Beyond —Portsmouth
- Full-time
- Hybrid work
- Azure
- AWS
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
6d
SAP Senior Engineer – Security & Compliance
kingfisher —Southampton
- Full-time
- Hybrid work
- Analysis skills
Senior Frontend Engineer
Benifex —Southampton
- £70,000 - £90,000 a year
- Remote
- APIs
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Senior Cloud Engineer
RELX Group —Southampton
- Full-time
- AWS
- Scripting
- Python
6d
Senior Cloud Engineer
LexisNexis Risk Solutions —Southampton
- Full-time
- AWS
- Scripting
- Python
6d
Senior Cloud Engineer
RELX —Southampton
- Full-time
- AWS
- Scripting
- Python
6d
Senior Systems Engineer
Kraken Works Limited —Fareham
- Full-time
- In-person
- Leadership
- Mechanical knowledge
- Free parking
- Health & wellbeing programme
Quick apply
6d
Senior Data Engineer
SSE —Portsmouth
- £42,600 - £86,400 a year
- Azure
- Data analysis skills
- Master's degree
- Employee discount
- Gym membership
5d
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
10d
Head of Systems
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Travel
- Agile
- Free parking
- Employee assistance programme
Senior Commissioning Engineer
Costain —Southampton
- Full-time
- Mechanical knowledge
Senior Civil Engineer - Infrastructure
Ramboll —Southampton
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Communication skills
- Annual leave
Quick apply
Senior Mechanical Engineer
Leonardo UK Ltd —Southampton
- £44,171 - £57,000 a year
- Full-time
- Hybrid work
- CAD
- Engineering
- Flexible schedule
- Referral programme
Principal Inspector of Marine Accidents
Department for Transport —Southampton
- £96,140 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
12d
Senior Hydraulic Modeller / Engineer
Portsmouth Water —Havant
- £55,085 - £61,242 a year
- CAD
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Materials Engineer
Leonardo UK Ltd —Southampton
- £44,171 - £54,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
- Referral programme
DevOps Engineer
BAE Systems —Portsmouth
- £57,000 a year
- Azure
- DevOps
- Scripting
11d
Hardware Support & Asset Control Engineer
Expleo —Portsmouth
- Engineering
- Communication skills
Senior Software Engineer
BAE Systems —Portsmouth
- Up to £58,900 a year
- Computer Science
- Engineering
- Java
6d

I want to receive the latest job alerts for senior security engineer in emsworth, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior security engineer jobs near emsworth, ham

Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent
12 days ago

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior security engineer jobs in emsworth, ham

Senior Service Desk Engineer

Senior Cloud Security Engineer (SecOps / GCP)

SAP Senior Engineer – Security & Compliance

Senior Frontend Engineer

Senior Cloud Engineer

Senior Cloud Engineer

Senior Cloud Engineer

Senior Systems Engineer

Senior Data Engineer

1st Line Support Engineer

Head of Systems

Senior Commissioning Engineer

Senior Civil Engineer - Infrastructure

Senior Mechanical Engineer

Principal Inspector of Marine Accidents

Senior Hydraulic Modeller / Engineer

Senior Materials Engineer

DevOps Engineer

Hardware Support & Asset Control Engineer

Senior Software Engineer

I want to receive the latest job alerts for senior security engineer in emsworth, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected