Senior helpdesk specialist Work, Jobs in Enfield, Gtl (with Salaries)

Onsite IT Support Specialist
Protocol 89 —London
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
1d
Building Services Engineer – North London, Hertfordshire & Essex
Acorn —Enfield
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
Senior Operations Manager Security
Equans —London
- Full-time
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
14d
Senior Surveyor/Estates Manager - Industrial
Colliers International EMEA —London
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
Associate I - Warehouse Finance Fintech
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Time management
7d
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
IT Support & Systems Administrator
iPlace Global —London
- £26,000 - £38,000 a year
- Full-time
- In-person
- Communication skills
- Python
Quick apply
Senior Sales Manager, Corporates, GPS
HSBC Global Services Limited —London
- Full-time
- Sales
- ERP systems
- Communication skills
1d
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
Director / Sr VP - Warehouse Finance, Fintech
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Negotiation
8d
Foot Mobile Engineer – Covent Garden, West End & Westminster
Acorn —London
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Electrical Engineer
Kier Group —London
- Full-time
- Communication skills
- Flexible schedule
9d

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Onsite IT Support Specialist

Protocol 89
London

Quick apply

Job details

Permanent | Full-time
From £35,000 a year
1 day ago

Benefits

Company pension
Company events

Qualifications

Microsoft Windows Server
Microsoft Word
Sage
TCP
Microsoft Outlook
Customer service
iOS
Accounting software
Microsoft Office
CompTIA Network+
IT support
Scripting
DNS
SharePoint
TCP/IP
Communication skills
PowerShell
Active Directory
CompTIA A+
Intune
VPN

Full job description

Job Summary

We are seeking a reliable and customer-focused Onsite IT Support Specialist to serve as the primary point of technical support for approximately 115 users. As the sole onsite engineer, you will deliver hands-on technical assistance, troubleshoot and resolve day-to-day IT issues, and ensure smooth operation of the company’s IT environment. This role is critical in maintaining high productivity for both onsite and remote users through excellent service and proactive problem-solving.

Key Responsibilities

Provide first/second-line technical support to ~115 users, both onsite and remote, resolving most day to day issues.
Diagnose, troubleshoot, and resolve hardware and software issues on Windows 11 laptops, iPhones, a small number of Macs, and iPads.
Manage and support Microsoft 365 environment including Exchange Online, Intune, OneDrive, SharePoint, Teams, and related services.
Administer and support Active Directory (AD) on a Windows Server network.
Support core business applications, particularly Microsoft Outlook, Word, Adobe Acrobat, and Sage 50 accounting software for the Finance team.
Maintain, troubleshoot, and support meeting room conferencing equipment (video conferencing systems, displays, audio, etc.).
Occasionally set up and operate AV equipment for company events and meetings.
Perform hardware maintenance, deployment, and basic repairs/replacements.
Manage user accounts, permissions, and devices via Microsoft Intune and Active Directory.
Ensure data security, and adherence to company IT policies.
Document incidents, resolutions, and processes in the ticketing system.
Escalate complex issues to external vendors or senior engineers when necessary.
Proactively identify recurring issues and recommend improvements to the IT environment.
Deliver exceptional customer service with clear written and verbal communication.

Requirements & Qualifications

Experience in a similar onsite IT support or helpdesk role is desirable (2+ years preferred).
Strong technical knowledge of:
Windows 11 environment and troubleshooting
Microsoft 365 administration (Intune, Exchange, Teams, OneDrive, SharePoint)
Active Directory and Windows Server
iOS device support (iPhone/iPad)
Basic Mac support
Networking fundamentals (TCP/IP, Wi-Fi, VPN, DNS, etc.)
Microsoft Office suite and Adobe Acrobat
Some experience with Sage 50 or similar accounting software is useful.
Familiarity with meeting room AV and conferencing systems (Teams, Clickshare, etc.).
Excellent customer service, communication, and interpersonal skills — able to explain technical concepts to non-technical users, and correctly understand issues that are reported.
Professional, patient, and solution-oriented attitude with the ability to work independently as the sole onsite IT presence.
Basic level of manual handling / lifting e.g. unboxing, installing computers, cabling, shifting boxes etc.

Preferred Skills

Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent.
Experience supporting hybrid/remote users.
Basic scripting or automation knowledge (PowerShell is a plus).
Ticketing system experience.

What We Offer

Competitive salary
Stable onsite role with predictable hours
Opportunity to own the full IT support experience for the site

This is a highly visible role that requires someone who takes pride in keeping users productive and happy while maintaining a professional and calm demeanor under pressure.

Pay: From £35,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

senior helpdesk specialist jobs in enfield, gtl

Onsite IT Support Specialist

Building Services Engineer – North London, Hertfordshire & Essex

Customer Care Manager

Senior Operations Manager Security

Senior Surveyor/Estates Manager - Industrial

Associate I - Warehouse Finance Fintech

Technical Support Associate - London

IT Support & Systems Administrator

Senior Sales Manager, Corporates, GPS

IT Technical Systems Analyst (Applications Team)

Director / Sr VP - Warehouse Finance, Fintech

Foot Mobile Engineer – Covent Garden, West End & Westminster

Electrical Engineer

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