Incident manager Work, Jobs in Enfield Lock, Ess (with Salaries)

Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- IT
- Communication skills
8d
Senior Cyber Incident Manager (SCIM)
Tesco UK —Welwyn Garden City
- Full-time
- AI
- Leadership
- Employee assistance programme
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Project management
- Bachelor's degree
Incident & Business Resilience Manager
evoke —London
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Work from home
1d
Patient Transport Controller
SSC secure transport —Enfield
- £15.90 an hour
- Weekend availability
- Customer service
- Computer literacy
- Organisational skills
- Free parking
Quick apply
3d
Technical Product Manager - Incident Management
Tesco UK —Welwyn Garden City
- Full-time
- Product management
- Communication skills
- Employee assistance programme
Technical Programme Manager – Live Incident Response
Tesco UK —Welwyn Garden City
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
8d
Operations Manager
Online Lubricants Ltd —Barking and Dagenham
- Up to £45,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
9d
Investigations Manager - Major Investigations
Independent Office for Police Conduct —London
- £64,301 - £69,431 a year
- Full-time
- Analysis skills
- Presentation skills
- Driving
- Annual leave
- Employee assistance programme
2h
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
Assisted Travel Check-In Agent / Host
ABM —Stansted Airport
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
Divisional Road Risk Manager
M Group —Stevenage
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
12d
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Head of Technical Governance & Assurance
Sodexo —London
- £80,000 a year
- Full-time
- Engineering
- Maintenance
- University
- Gym membership
Quick apply
13d
Aircraft Refueller
Menzies Aviation —London
- Full-time
- Leadership
- Communication skills
Cyber Incident Response Manager
Pwc UK —London
- Full-time
- Azure
- AWS
Senior Agile Delivery Manager
Reward Gateway —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- No experience needed
- Employee discount
Electrical Contracts Manager
THE WIGGETT GROUP —Little Warley
- £55,000 - £60,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Organisational skills
Quick apply
7d
Operations Manager – Nursing Services
Jewish Care —Barnet
- £83,000 a year
- Weekend availability
- Management
- Nursing home
- Customer service
Fleet Manager
Stef & Philips —London
- £30,000 - £40,000 a year
- Full-time
- Maintenance
- Organisational skills
- Referral programme
Quick apply
2d

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incident manager jobs near enfield lock, ess

Major Incident Manager

Bell Integration United Kingdom
London

Apply Now

Job details

8 days ago

Qualifications

Analysis skills
ITIL
IT
Problem management
Communication skills

Full job description

Bell Integration are currently seeking a customer focused individual who Immediately aligns with Bell integrations values, Integrity, Honesty, friendly, Open and keen to work in an Agile environment

The desired candidate must demonstrate professionalism and inspire confidence when working with the team and senior management, both on the phone and face to face

We need a self-starter and a great communicator, able to work independently using your own initiative but also a strong dependable team player

Articulate in both verbal and written communication to both technical and non-technical audiences. Including the ability to produce clear Post Incident Reviews and Documentation

Key Responsibilities

Manage the full Major Incident lifecycle, Lead and facilitate MI Bridge calls, ensuring rapid, structured, and effective Major Incident Management from initiation to resolution.
Working a rota in a 24 x7 shift environment to initiate and coordinate troubleshooting with relevant support groups, vendors, and partners.
Maintain accurate, real time incident timelines and minutes, capturing technical details, actions, decisions, and outcomes.
Provide timely communication in accordance with the comms process and customer expectations.
Ensure business critical services are restored as quickly as possible, prioritising actions based on impact and urgency.
Manage stakeholder expectations, including senior leadership, service delivery managers, technical teams and if required the customers.
Review Change Management calendars to identify potential service disruption.
Verify and maintain operational readiness, including reviewing customer comms lists, service guides and knowledge articles.
Maintain strict adherence to KPIs, SLAs, and governance frameworks, ensuring all processes are followed and all data is accurately recorded.
Invoke Emergency Change Advisory Board (eCAB) when appropriate to restore service.
Capture workarounds, permanent fixes, lessons learned, and ensure they are progressed through Problem Management.

Key Skills & Experience

+5 Years proven experience as a Major Incident Manager role within an IT Managed Service environment, or similar enterprise level operations environment.
Extensive experience leading high‑pressure Major Incident bridge calls, coordinating multiple technical and support teams.
Experience working on shifts or on call.
Strong understanding of 24×7 Operations, with experience working in or alongside a 24×7 Service Desk or NOC.
Exceptional communication skills, including the ability to provide clear, concise, and structured updates to both technical and non‑technical audiences.
Strong analytical and problem-solving abilities, with the ability to quickly identify root causes, risks, and priorities during incidents.
Conduct or contribute to Post‑Incident Reviews, identifying root causes.
Ability to perform under pressure, calm, structured, and decisive in high‑impact situations.
Experience with ITIL frameworks, ideally ITIL 4 Foundation certification.
Excellent stakeholder management skills, capable of engaging senior leaders, customers, and suppliers.
High attention to detail, especially when documenting incident timelines, technical actions, and service impacts.
Experience reviewing and maintaining operational documentation, including support articles, service guides, and escalation workflows.
Understanding of Change Management processes, including emergency change initiation and approval procedures.
Experience working to strict SLAs and KPIs, with a focus on quality, accuracy, and compliance.

Desirable Attributes

Experience within an IT MSP or large enterprise service operations environment.

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

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Refine Your Search

incident manager jobs in enfield lock, ess

Major Incident Manager

Senior Cyber Incident Manager (SCIM)

Manager, Command Centre & Incident Management

Incident & Business Resilience Manager

Patient Transport Controller

Technical Product Manager - Incident Management

Technical Programme Manager – Live Incident Response

Operations Manager

Investigations Manager - Major Investigations

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Assisted Travel Check-In Agent / Host

Divisional Road Risk Manager

Business Continuity Manager

Head of Technical Governance & Assurance

Aircraft Refueller

Cyber Incident Response Manager

Senior Agile Delivery Manager

Electrical Contracts Manager

Operations Manager – Nursing Services

Fleet Manager

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