Call center supervisor Work, Jobs in Eng (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Telesales Team Leader
JLA —Manchester
- £34,500 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- Free parking
- Annual leave
Quick apply
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Continuous improvement
- Team management
Out of hours Contact Centre Supervisor
MetroRod Ltd —Macclesfield
- £29,187 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Call Centre Team Leader
Expert Law —North Finchley
- £25,420 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Computer skills
Quick apply
9d
Customer Service Supervisor
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- English
- Supervising experience
- Mentoring
Quick apply
Contact Centre Team Leader
Premium Credit Limited —London
- Monday to Friday
- Hybrid work
- Travel
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
Landlord Support Team Leader FTC 12 Months
National Residential Landlords Association —Manchester
- £37,152.00 - £37,152.10 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Work from home
Quick apply
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Conflict management
- Leadership
- Free parking
- Annual leave
13d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Team Leader
Local Care Direct —Huddersfield
- Weekend availability
- Supervising experience
- Team management
- Conflict management
- Annual leave
- Employee assistance programme
16h
Coordination & Compliance Supervisor - Oldham
City Facilities Management (UK) —Oldham
- £33,113 a year
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
Applications Team Leader
PDL Finance Ltd —Loughton
- Full-time
- Customer service
- Computer skills
- In-person
- Annual leave
- Referral programme
Quick apply
2d
Contact Centre Leader - Complaints
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Contract Support Team Leader
Arcus FM —Redditch
- Up to £40,441 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Team management
- Annual leave
Quick apply
8d
Telemarketing Team Leader
Astute —Bournemouth
- Time management
- Analytics
Customer Service Team Leader
LKQ Corporation —Trafford
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Sales Team Leader
Verisure Services (UK) Limited —Leeds
- £24,000 a year
- Full-time
- Training & development
- Communication skills
- Employee discount
- Referral programme
Quick apply
Repairer Support Team Leader
AutoProtect Group —Harlow
- £35,000 - £38,000 a year
- Full-time
- Microsoft Word
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
14d

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Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

call center supervisor jobs in eng

Contact Centre Shift Manager (Part time)

Telesales Team Leader

Supervisor- Contact Centre

Out of hours Contact Centre Supervisor

Call Centre Team Leader

Customer Service Supervisor

Contact Centre Team Leader

Call Centre Supervisor

Landlord Support Team Leader FTC 12 Months

Customer Services Team Leader

Contact Centre Shift Manager (Full time)

Contact Centre Team Leader

Coordination & Compliance Supervisor - Oldham

Applications Team Leader

Contact Centre Leader - Complaints

Contract Support Team Leader

Telemarketing Team Leader

Customer Service Team Leader

Sales Team Leader

Repairer Support Team Leader

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