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head of customer success jobs near eng

Junior Credit Controller

Land Securities -
London

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Job details

Full-time
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Stakeholder liaison
Internal department liaison
Accounts Receivable Credit Control
Customer account reconciliation
Account escalation for debt management
Organisational skills
Communication skills

Full job description

WE ARE LANDSEC

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

LOCATION

This role is based in London Victoria, and offers hybrid working, with majority of the working week in the office. We recommend discussing arrangements with the hiring manager.

THE TEAM

You will be a part of Credit Control team.

You’ll join a close-knit Credit Control team of six, led by the Head of Credit Control, within our wider Group Finance function. The team also plays an important role in supporting colleagues across Asset Management, Legal and Commercial Finance, giving you exposure to different areas of the business and the opportunity to build valuable relationships.

THE ROLE

To support the credit control activity for a portfolio of Retail and Office properties, helping to maintain tenant ledgers and prepare tenant statements and reconciliations under guidance from more experienced members of the team.
Salary: Competitive

PRINCIPLE ACCOUNTABILITIES

Assist with chasing outstanding arrears on tenant ledgers, escalating more complex queries where required
Help reconcile tenant and customer accounts to ensure information is accurate and up to date
Prepare and issue tenant statements with support from the wider Credit Control team
Contribute to arrears reporting by collating information and providing basic commentary for review
Identify potential bad debt items and escalate them to the appropriate team member for review and approval
Support the processing of approved bad debt write offs, ensuring records are accurately updated
Attend portfolio arrears meetings where required, preparing notes and actions for follow up
Assist with gathering information needed for bad debt provision calculations
Support liaison with internal teams and external parties on insolvency-related matters, escalating queries as appropriate
Help coordinate information for collection agents or solicitors when instructed by senior team members

ESSENTIAL CRITERIA

Communicating Effectively - Good communication skills and confidence working with colleagues, tenants and customers

Planning & Managing Work - Good organisational skills, attention to detail and the ability to manage routine tasks and deadlines with support

Customer Service – A positive, team-focused approach and willingness to learn

This is a great opportunity to join a supportive, sector-leading credit control team at a FTSE 100 company. As this is a junior role, we do not expect prior experience; full training and support will be provided to help you develop in the role.

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

Performance based annual bonus plan
25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
Private medical insurance, Health Cash Plan, Life assurance and income protection.
Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)

Two different share plans enabling you to share in the success you will help to build
Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause

Diversity and Inclusion

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [email protected]

To find out more about our approach, visit our Diversity and Inclusion page.

Apply Now

Refine Your Search

head of customer success jobs in eng

Junior Credit Controller

Head of Claims

Manager of Dedicated Implementations - EMEA

Head of People and Culture

Head of Customer Experience

Technical Customer Success Manager

Head of Greater Manchester Shared Services

Head of Performance Partners

Head of Partnerships & Grants

Head of Sales - Remote (England)

Regional Director - Customer (East)

Head of Product - Dairy

Head of Customer Success

Head of Customer Success

Head of Customer Experience

Global Head of Customer Experience & Success (Sales Team)

Head of Business

Head of Customer Service

Head of Impact and Influence

Head of AI Solutions Delivery

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