Help desk lead Work, Jobs in Eng (with Salaries)

IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
7d
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
IT Service Desk Analyst
British Transport Police —London
- £35,754.47 - £41,889.52 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Gym membership
Quick apply
21h
Help Desk Supervisor – Facilities Management
Hackney Borough Council —Hackney
- £55,353 - £57,495 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
13d
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Scripting
- Communication skills
11d
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Scripting
- Communication skills
11d
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
1d
AI Engineering Lead
TP ICAP —London
- Full-time
- AWS
- Analysis skills
- APIs
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
Finance Desk Technology - Collateral Management Development lead
Citi —London
- Full-time
- Hybrid work
- Oracle
- Java
- APIs
- Annual leave
- Employee assistance programme
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Clinical Compliance Lead
Communitas Clinics —South East London
- From £45,000 a year
- Full-time
- Hybrid work
- Anatomy knowledge
- Travel
- Patient care
Quick apply
Reducing Reoffending Projects Lead (Job-share)
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Head of Record Review Team
Ministry of Justice —London
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Project management
- Presentation skills
- Annual leave
- Employee discount
Technology Services Lead
Bank of America —London
- Full-time
- Analysis skills
- Scripting
- Linux
- Employee assistance programme
13d
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Help Desk Team Member - Casual
Coin Street Community Builders (CSCB) —London
- £14.80 an hour
- Weekend availability
- Customer service
- Front desk
- Communication skills
- Annual leave
- Gym membership
11d

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IT Service Desk Lead

Samiro Search
London

Quick apply

Job details

Full-time
From £40,000 a year
7 days ago

Qualifications

Azure
Customer service
IT support
Mentoring
Organisational skills
IT
Leadership
Communication skills
Active Directory

Full job description

Job Overview

IT Service Desk Team Lead

Location: London (Hybrid – 3 days office-based)
Salary: £40,000 per annum (dependent on experience, with flexibility for the right candidate)

About the Role:

We are looking for an experienced and motivated IT Service Desk Team Leader to join our team. This is a hands-on role combining technical support with the opportunity to take ownership of the Service Desk function and develop into a leadership position. The successful candidate will have strong experience within an IT support environment, with excellent knowledge of Microsoft 365, Azure and general IT infrastructure. While previous team leadership experience would be beneficial, we are also open to considering a strong Senior Service Desk Engineer or IT Support professional who has the ambition and drive to step into a leadership role. You will play a key role in supporting the Service Desk team, ensuring excellent service delivery, resolving technical issues and helping to improve processes across the IT function.

Key Responsibilities

Support the day-to-day running of the IT Service Desk and help ensure effective service delivery.
Act as a point of contact for technical escalations and customer queries.
Provide hands-on technical support across Microsoft 365, Azure, Active Directory and Windows environments.
Manage and prioritise service desk tickets, ensuring issues are resolved efficiently.
Support user administration, access management and troubleshooting of hardware, software and systems.
Assist with onboarding and training of new employees.
Work closely with colleagues to share knowledge and improve processes.
Support IT projects, system improvements and operational activities.
Liaise with customers, suppliers and external agencies when required.

Skills & Experience Required

Previous experience working within an IT Service Desk, Helpdesk, Technical Support or IT Operations environment.
Strong technical knowledge of Microsoft 365 and Azure.
Experience with Active Directory / Entra ID and Windows environments.
Good understanding of IT troubleshooting, systems and infrastructure.
Excellent communication and customer service skills.
Strong organisational skills with the ability to manage priorities.
A proactive approach with the ability to take ownership of issues.
A desire and ambition to develop leadership skills and take on increased responsibility.

Desirable Experience

Previous experience mentoring, supporting or guiding colleagues.
Experience within an MSP or customer-focused IT environment.
Exposure to server administration, networking or IT projects.

Pay: From £40,000.00 per year

Experience:

MSP: 1 year (preferred)

Work Location: Hybrid remote in London EC4N

Quick apply

Refine Your Search

help desk lead jobs in eng

IT Service Desk Lead

Service Desk Team Leader

IT Service Desk Manager

IT Service Desk Analyst

Help Desk Supervisor – Facilities Management

Lead Service Desk Analyst

Modern Workplace - Digital Experience Lead

Modern Workplace - Digital Experience Lead

Service Desk Analyst

AI Engineering Lead

Application Support Specialist

Finance Desk Technology - Collateral Management Development lead

Service Desk Team Leader

Service Desk Team Leader

Clinical Compliance Lead

Reducing Reoffending Projects Lead (Job-share)

Head of Record Review Team

Technology Services Lead

IT Service Desk Manager

Help Desk Team Member - Casual

I want to receive the latest job alerts for help desk lead in eng

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