We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
> Have experience leading and managing high-performing operational teams.
> Enjoy coaching and developing people to achieve their full potential.
> Have previous aviation experience and a strong understanding of safety, customer service and operational excellence.
> Thrive in a fast-paced environment where no two days are the same.
> Can be based in Southend and onsite 5 days per week.
The Team
Our Cabin Services team plays a vital role in delivering the safe, efficient and friendly service that our customers expect from easyJet. Working in a fast-paced operational environment, the Crew Performance Manager supports Cabin Crew and Cabin Managers at a local level, helping to create a culture of high performance, engagement and continuous improvement. This is a visible leadership role that directly influences safety, operational delivery and the onboard customer experience.
The Role
As a Crew Performance Manager, you will support the Base Manager in delivering operational excellence across your base. You will be a leader and role model, responsible for driving performance, maintaining high operational standards and ensuring our Cabin Crew teams are supported, developed and engaged.
Working in both an office and flying capacity, you will monitor standards, provide coaching and feedback, and ensure compliance with company and regulatory requirements. By partnering closely with Cabin Managers and key stakeholders, you will help deliver a consistent customer experience while promoting a strong safety culture.
Key responsibilities include:
> Supporting and promoting a strong safety culture through timely reporting and investigation of incidents.
> Ensuring compliance with company policies, procedures and operational manuals.
> Performing standard assurance checks and monitoring operational performance.
> Supporting the Base Manager to continuously improve Cabin Crew and Cabin Manager performance through coaching and performance management activities.
> Flying regularly with crew to support performance, coaching and operational standards.
> Driving improvements across customer service, inflight retail, uniform standards and onboard delivery.
> Supporting the achievement of key base performance indicators.
> Recognising and celebrating success to drive engagement and motivation.
> Acting as a role model for easyJet’s behaviours and values at all times.
> Maintaining Cabin Manager flying qualifications and completing a minimum of four Manager Flying Duties per month.
> Supporting cross-base activity and operational requirements as needed.
What we’re looking for
> Proven experience leading and managing sizeable teams within an operational environment.
> Experience managing employee relations matters and applying HR policies and procedures.
> Previous experience managing performance and supporting the development of Cabin Crew or similar customer-facing teams.
> Aviation experience with previous flying experience to Cabin Manager level preferable but not essential
> Demonstrable success in driving operational and people performance.
> Strong communication and relationship-building skills with the ability to influence a broad range of stakeholders.
> Confidence managing teams both face-to-face and remotely.
> Strong understanding of aviation safety practices and compliance requirements.
> Experience working within a unionised environment and engaging with union representatives.
> Ability to work collaboratively across functions and build strong working relationships.
> Competence in Microsoft Office, including Word, Excel and PowerPoint.
> A flexible approach with the ability to travel across the easyJet network when required.
What you’ll get in return
> Up to 20% maximum bonus
> 7% pension contributions
> Medical Cash Plan
> Excellent staff travel benefits
> 25 days of annual leave plus bank holidays
> Annual credit towards an easyJet holiday
> Various flexible benefits and extras.
Practicalities
This is a full-time, permanent role working 40 hours per week. The role is based onsite at our Southend base with occasional Network travel. Working patterns may include weekends, evenings, and participation in an on-call rota, depending on business needs. You will need to maintain Cabin Manager flying qualifications and completing a minimum of four Manager Flying Duties per month.
