1st Move International is one of the UK’s leading international removals specialists, helping customers relocate their personal belongings worldwide.
Established for almost 30 years, we have built a strong reputation for delivering high-quality international shipping and removals services to destinations across the globe. Combining specialist export packing, ocean freight expertise and excellent customer service, we manage hundreds of international shipments every year.
We are looking for an experienced Ocean Export Coordinator to join our Bristol-based operations team.
This role is ideally suited to someone with a background in ocean freight forwarding, export shipping, international logistics or international removals who enjoys managing shipments from booking through to final delivery while providing a high level of customer service.
Key Responsibilities
- Manage ocean export shipments from booking through to destination delivery
- Act as the primary point of contact for customers throughout their move
- Liaise with shipping lines, NVOCCs and overseas partners to secure bookings and manage shipment schedules
- Prepare and issue shipping instructions and Bill of Lading instructions
- Assist with export customs declarations using HMRC CDS, with training provided where required
- Monitor shipment progress and proactively communicate updates to customers
- Coordinate with overseas agents regarding customs clearance and final delivery arrangements
- Produce customer invoices using internal systems
- Maintain accurate shipment records and documentation within company software
- Resolve operational issues quickly and professionally to minimise disruption to customers
About You
We are looking for someone who can hit the ground running and bring practical export shipping, freight forwarding or international logistics experience to our team.
Essential Requirements
- Minimum 2 years’ experience in ocean freight forwarding, export shipping, logistics or international removals
- Strong understanding of ocean export procedures and shipping documentation
- Excellent customer service and communication skills
- Strong organisational skills with the ability to manage multiple shipments simultaneously
- High attention to detail and accuracy
- Good IT skills, including Microsoft Office applications
- Ability to work independently and as part of a close-knit team
Desirable Experience
- Experience preparing Bills of Lading and shipping instructions
- Experience liaising with shipping lines, NVOCCs and overseas agents
- Experience coordinating FCL and LCL shipments
- Knowledge of customs procedures or HMRC CDS would be beneficial, although training can be provided
- Experience handling household goods or international removals shipments is advantageous but not essential
What We Offer
- Salary from £34,000 depending on experience
- Company pension scheme
- Stable, long-term career with a well-established business
- Friendly and supportive team environment
- Opportunity to develop specialist expertise in international removals and global shipping
- Varied role with genuine responsibility and autonomy
Why Join 1st Move International?
Unlike many freight forwarding roles, you will see the complete shipment journey while working directly with customers making life-changing international moves.
Every shipment is unique, and you will play a key role in delivering a high-quality service that genuinely makes a difference to our customers.
If you are an experienced ocean export operator looking for a role with real responsibility, direct customer contact and regular liaison with overseas agents and shipping partners, we would like to hear from you.
Pay: From £34,000.00 per year
Work Location: In person
