Service desk analyst Work, Jobs in Eng (with Salaries)

Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
IT Support Analyst
APPA IT Solutions Ltd —London
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- AI
- Work from home
- Sick pay
Quick apply
2d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
7d
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Desk Side Analyst
Clarion Housing Group —North London
- £30,264 - £41,613 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
2d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
13d
IT Support Analyst
Proxima —London
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
9d
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Word
- Writing skills
- No degree
IT Support Analyst
Leetwolf Digital Technology and Commerce —Manchester
- £2,400 - £2,900 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
4d
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Systems Support Analyst
Civic Recruitment Limited —Chichester
- £17.83 an hour
- Full-time
- Remote
- Communication skills
Quick apply
IS Support Analyst - 1st Line
Trowers & Hamlins —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
14d
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Communication skills
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development

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Support Analyst

Palantir -
London

Quick apply

Job details

Permanent

Qualifications

Technical troubleshooting
Client engagement
Incident queue management
Ticket management
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
Application support
Root cause analysis
Remote diagnostics

Full job description

Company Description

Palantir Solutions is the largest, independent and dedicated provider of integrated economic and planning products and services to the upstream oil and gas industry with offices in the UK, US, Australia, Canada, Colombia, India and Singapore.

Palantir provides a work environment that is entrepreneurial, fast-paced and varied. Our employees are expected to be pro-active self-starters, comfortable working either independently or as part of a team and commercially minded. Everyone at Palantir takes pride in delivering solutions that exceed client expectations and developing new ideas to enhance our services and products. We are currently recruiting Support Analysts to join our team.

Job Description

Palantir’s support team is not just a software help desk. Palantir Support Analysts engage in deep problem solving primarily related to our industry leading software products. Our diverse products require domain expertise in reserves management, economic analysis, financial forecasting and portfolio management. The majority of cases involve critical thinking and good understanding of the business problem that is to be solved. The main responsibilities of a Support Analyst include the following:

Main Responsibilities

First point of contact for responding to internal and external application support queries, providing exceptional support over both telephone and email channels.
Remotely connect to user’s computers to determine minimal reproduction steps, solving if possible or providing concise details to development for further analysis and resolution.
Appropriately prioritize cases and escalate those of high urgency to the Support Manager.
Ensure protocol is followed according to Palantir’s support policy which includes logging all cases in our ticketing system and respecting SLA response and resolution times.
Foster client relationships that arise from support interactions.
Improve products and processes by identifying reoccurring problems that are reported.
Contribute articles to the technical knowledge base.
Ability to work irregular hours on occasion such as weekends.

Qualifications

Background in technical discipline such as Computer Science, Engineering, Economics, Math, or Physics is preferred with a passion for problem solving.
Ability to communicate effectively with both non-technical users and highly technical users.
Ability to prioritise and balance multiple tasks.
Willingness to research and figure out complex software systems.
Desire to make things more efficient.

Additional Information

We want only the best people for our company. Our people are self-starters, work independently with the latest technology and with an exceptionally intelligent team. Our interviews will require personality, aptitude and skill tests. This is a fantastic opportunity to join a successful and rapidly expanding global organisation.

Quick apply

Refine Your Search

service desk analyst jobs in eng

Support Analyst

IT Support Analyst

IT Support Engineer (1st to 2nd Line Progression)

ICT Support Analyst - Birmingham

End User Support Analyst

2nd Line analyst - Technical Support

MSP 3rd Line Service Desk Technician

Desk Side Analyst

IT Service Desk Analyst

IT Support Analyst

Service Desk Technician - 6 Month FTC

IT Support Analyst

Application Support Analyst

1st Line Service Desk Analyst (Days)

Systems Support Analyst

IS Support Analyst - 1st Line

ICT Support Analyst HIWFRS624489

1st Line Support

IT Support Analyst Apprentice

Application Support Analyst

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