Support associate Work, Jobs in Eng (with Salaries)

Call Handler- Contract until 31st October 2026
Focus Group —Shoreham by Sea
- £24,000 - £25,000 a year
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Referral programme
Quick apply
IT Support Associate, IT Services
Amazon UK Services Ltd. —London
- Full-time
Warehouse Operative
Amazon.com —Peterborough
- Full-time
- Employee discount
Warehouse Associate - Part Time
Deliveroo —London
- £14.40 an hour
- Full-time
- Warehouse experience
- Leadership
- Communication skills
Retail Associate
TK Maxx —Bexleyheath
- Part-time
- Customer service
- No experience needed
- Employee discount
Sales Associate
Crocs —London
- £12.50 an hour
- Weekend availability
- Customer service
- Communication skills
- Retail sales
- Flexible schedule
Administrative Support Assistant
Xerxes Associates LLP —Stanmore
- £16,000 - £24,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Sick pay
Quick apply
Global Health Advisory - Associate
Axmed —London
- Remote
- Research
- Master's degree
- Bachelor's degree
- Annual leave
- Flexible schedule
Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Hybrid work
- Communication skills
- Annual leave
7d
Specialist Customer Support Consultant
Nationwide Building Society —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Communication skills
Customer Care Support Associate
Aegon —Peterborough
- From £26,228 a year
- Full-time
- Hybrid work
- Analysis skills
- Gym membership
People Team Associate
Ralph Lauren —Watford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Technology Associate
Megaslice —London
- Full-time
- Remote
- Computer literacy
- Research
- Computer skills
Sustainable Supply Chain Co-Ordinator (Graduate)
Commercial —Cheltenham
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Business
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Chocolate Taster
Mondelēz International —Birmingham
- Part-time
8d
Team Member
NEXT —Enfield
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
13d
Quality Systems Support Senior Associate (Hybrid)
Thermo Fisher Scientific —Horsham
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Flexible schedule
Contract Processing Agent
Focus Group —Exeter
- £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- No experience needed
- Employee discount
Quick apply
Compliance and HR Associate
Centre for Surgery —London
- £32,000 - £34,000 a year
- Full-time
- Hybrid work
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Work from home
Quick apply
23h
Research Associate
STEMCELL Technologies Inc —Cambridge
- £33,600 - £45,400 a year
- Weekend availability
- Laboratory experience
- Bachelor's degree
- Communication skills

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Call Handler- Contract until 31st October 2026

Focus Group -
Shoreham by Sea

Quick apply

Job details

Full-time
£24,000 - £25,000 a year

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Case record updates
Numeracy
Continuous improvement
Data entry
Customer support
Customer interaction
Communication skills

Full job description

We’re Hiring – Call Handler- Contract until 31st October 2026

Salary – Up to £25,000

Location – Shoreham-by-Sea

(Internal Job Level Reference : Associate )

Key Benefits:

Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Give Back: Enjoy paid volunteering days to support causes you care about.
Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference, we want you on our team! In this role, you'll be responsible for delivering exceptional customer support to Focus Group customers.

Key Responsibilities:

Handle incoming customer queries via phone calls. Ensure timely responses in accordance with agreed targets and personal performance goals.
Accurately diagnose and log customer issues. Escalate cases, ensuring proper follow up until resolution.
Maintain and update cases in line with company protocols, ensuring outstanding cases are managed according to established guidelines.
Ensure cases are escalated to the next support level with sufficient time remaining under the agreed Service Level Agreements (SLAs).
Adhere to and contribute towards the company’s quality systems and processes, ensuring they are consistently maintained. Actively promote best practices and continuous service improvement within the team.

Skills & Experience:

Strong customer service orientation with excellent telephone manner and communication skills.
Proven ability to follow processes and build trust with customers through clear and reassuring communication.
Ability to remain calm and composed during challenging situations, instilling confidence in customers while resolving their issues.
Quickly gather relevant information, analyse issues, and take timely action to resolve customer queries.
Goal-oriented, capable of managing multiple tasks and escalations while maintaining high standards of customer service. Accurate in numeracy, written communication, and data entry.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

support associate jobs in eng

Call Handler- Contract until 31st October 2026

IT Support Associate, IT Services

Warehouse Operative

Warehouse Associate - Part Time

Retail Associate

Sales Associate

Administrative Support Assistant

Global Health Advisory - Associate

Customer Support Associate (hybrid)

Specialist Customer Support Consultant

Customer Care Support Associate

People Team Associate

Technology Associate

Sustainable Supply Chain Co-Ordinator (Graduate)

Chocolate Taster

Team Member

Quality Systems Support Senior Associate (Hybrid)

Contract Processing Agent

Compliance and HR Associate

Research Associate

I want to receive the latest job alerts for support associate in eng

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