The Account Manager is part of a high-performing local market team focused on providing top-tier marketing services for one of our largest global clients. Reporting to the Senior Account Manager, this role collaborates with strategy, performance, creative, and production specialists to ensure a smooth client experience.
You will oversee the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients and internal teams, helping to manage timelines, clarify briefs, and resolve issues with a clear, calm, and collaborative approach.
This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders. The Account Manager plays a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience.
They also serve as the heart of operational delivery—ensuring client satisfaction, internal clarity, and cross-functional coordination.
The team plays a central role in delivering “Procurement as a Service” — ensuring transparency, quality, and efficiency across marketing investments. With a focus on retail and shopper activation, the Account Manager helps connect strategic priorities with local execution, contributing to smarter, quicker, and more impactful outcomes.
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Assist in the delivery of client campaigns and activities from planning to implementation in the retail space
- Serve as a primary daily contact for internal teams and clients.
- Manage and update project timelines, budgets, and documentation to maintain visibility and control.
- Escalate issues and assist in resolving delivery challenges.
- Coordinate with sourcing, creative, and production teams to ensure workstreams are aligned.
- Assist the Account Director and Senior Account Manager in preparing presentations, reports, and reviews.
- Ensure compliance with brand, budget, and process standards in all activities.
- Identify opportunities for ongoing improvement in workflow, tools, and client engagement.
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Minimum 3-5 years’ experience in retail marketing, client services or agency delivery, with experience managing cardboard FSDU, POSM and in-store activation campaigns.
- Strong understanding of structural design and 3D development processes, including renders, drawings, prototypes and production specifications.
- Experience working with design, production, procurement and manufacturing teams to deliver retail display solutions.
- Excellent organisational, project management and stakeholder management skills.
- Strong communication and client relationship management abilities.
- Commercially aware, with experience managing budgets and project costs.
- Good knowledge of print production, cardboard POS manufacturing and supply chain processes.
- Experience managing artwork, prototyping and production approval processes.
- Proactive, results-driven and comfortable managing multiple projects in a fast-paced environment.
- Experience within the spirits, beverage or wider FMCG sectors would be advantageous but is not essential.
adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence.
We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.
Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.
