Call center team lead Work, Jobs in England (with Salaries)

Customer Support Team Lead
Zego —London
- Full-time
- Hybrid work
- CRM software
- Training & development
Quick apply
12d
Telesales / Lead Generation Executive – New Business
Signal Global —Waterlooville
- £21 an hour
- Part-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
13d
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
5d
Sales lead Generators & Telesales Representative
Eco Efficient Installations LTD —Braintree
- £300 - £1,000 a week
- Full-time
- CRM software
- In-person
Quick apply
12d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Travel
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
6d
Luxury Booking Sales Team Leader
Space Dental —Wakefield
- From £40,000 a year
- Full-time
- Analysis skills
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
4d
Team Leader
Gallagher —Rugby
- £32,000 - £37,000 a year
- Full-time
- Continuous improvement
- Conflict management
- Training & development
- Life insurance
- Referral programme
Quick apply
Telesales Team Leader
JLA —Manchester
- £34,500 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- Free parking
- Annual leave
Quick apply
13d
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
12d
Contact Centre Team Leader
ELA Comectronica Sarri Ltd. —Bristol
- £2,850 - £3,800 a month
- Full-time
- Supervising experience
- Continuous improvement
- Mentoring
Quick apply
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
Telesales Team Leader
Cema Lighting Solutions —Market Rasen
- £30,000 a year
- Full-time
- In-person
- Leadership
Quick apply
14d
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Full-time
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
2d
Team Leader, Global Contact Centre
Dorchester Collection —London
- Customer service
- English
- Hotel
- Referral programme
14d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Corby
- £16.30 an hour
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
111 Contact Centre Team Manager
Practice Plus Group IUC —Exeter
- £34,188 a year
- Writing skills
- Data analysis skills
- Analysis skills
4d
Lead Generator - B2B Sales
SwiftSwitch —London
- CRM software
- Gym membership
Quick apply
Outbound B2B Lead Generator & Appointment Setter
ant marketing —Sheffield
- £12.71 an hour
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply

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call center team lead jobs near england

Customer Support Team Lead

Zego -
London

Quick apply

Job details

Full-time
12 days ago

Benefits

Company events
Private medical insurance

Qualifications

CRM software
Process improvement
Performance management
Customer support
Professional development mentoring
Customer interaction
Fraud prevention and detection
Training & development
Business strategy and management experience
Team motivation leadership

Full job description

About Zego

We’re a commercial motor insurer on a mission to save people time and money. From nationwide taxi fleets to self-employed scooter delivery riders, our customers are our driving force. We’re making insurance fairer and more human for every one of them.

When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive and too time consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe.

So far, we’ve raised over $200 million in funding. We’ve grown from a scrappy start-up into an industry changing organisation, and there’s plenty more to come.

That’s where you come in...

It’s an exciting time to join Zego and we are looking for a Customer Support Team Lead to provide quality and efficient customer experience through the daily management and coaching of a team of customer support executives.

What you will be doing

You will structure and develop a motivated and engaged UK Customer Support (CS) team that offers a consistent level of exceptional service to our customers – demonstrating a passion to get into the detail and lead by example
You will mentor, motivate and develop customer service executives and nurture an environment where they can excel through encouragement and empowerment
You will communicate confidently when handling customer issues.
You will recognise and inform the business of cases of potential fraudulent activities
You will develop and maintain scalable and robust interactive on-boarding training for CS Executives
You will maintain and enhance reporting tools and reports relevant to CS operations
You will facilitate the development and implementation of processes relevant to the changing business needs of the UK motor insurance market
You will work with key stakeholders to review our customer journey and design and implement processes and procedures to ensure Zego are ‘best in class’ across all customer touch points

What you will need to be successful

You have experience of mentoring and developing high performing call centre- service executives and can nurture an environment where they can excel through encouragement and empowerment
You are a strategic thinker with proven experience of building and owning a year long strategy, including setting targets and designing how to achieve those targets
You are growth minded and driven by shaping the future of Zego
You have experience with a Customer Record Management (CRM) tool
You are able to manage multiple priorities across multiple channel in a fast-paced environment
You are a confident communicator
You have a proven record of consistently excellent performance
You are able to balance the demands of your own targets with those of line management duties

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

It’s not “hybrid working” as you might know it – we don’t ask you to work from the office on set days. It’s a flexible approach that allows every Zegon to be their best.

Home can still be your primary place of work, with some office days and team days and events at our central London office when we need to get together. We cover the costs for all company-wide events (3 per year), and provide a separate hybrid contribution to help pay towards travel costs for our monthly socials and get-togethers.

We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

Quick apply

Refine Your Search

call center team lead jobs in england

Customer Support Team Lead

Telesales / Lead Generation Executive – New Business

Call Centre Team Leader

Sales lead Generators & Telesales Representative

Contact Centre Team Leader

Telesales Team Manager - Customer Loyalty

Inbound Service Delivery Lead

Luxury Booking Sales Team Leader

Team Leader

Telesales Team Leader

Customer Service Team Leader

Contact Centre Team Leader

Sales Lead - Outbound Contact Centre

Telesales Team Leader

Customer Service Team Manager

Team Leader, Global Contact Centre

BCAL Operations Team Leader (Specialist Logistics)

111 Contact Centre Team Manager

Lead Generator - B2B Sales

Outbound B2B Lead Generator & Appointment Setter

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