Customer success director Work, Jobs in England (with Salaries)

Director of Customer Success
Aimée Willow Connex —London
- English
- Contracts
- Financial services
Director, Customer Success
EDB —London
- Remote
- Management
- Sales
Quick apply
Regional Director, Customer Success
Browzwear —London
- £105,000 - £125,000 a year
- Full-time
- Analysis skills
- AI
- Leadership
Quick apply
Customer Success Director
Retail Insight —London
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee discount
Quick apply
19h
Executive Director of Language Education & Customer Success
English Decoding Language Services Ltd —Birmingham
- £140,034.89 a year
- Bachelor's degree
- In-person
- Teaching
- Health & wellbeing programme
- Flexitime
Quick apply
Managing Director
Brusco Food Group —Evesham
- From £100,000 a year
- Full-time
- Microsoft Outlook
- Data analysis skills
- Bakery
- Free parking
- Health & wellbeing programme
Quick apply
4d
Client Success Director
PHMG Careers —Manchester
- £35,000 - £62,500 a year
- Microsoft Outlook
- Sales
- Customer service
- Profit sharing
- Health & wellbeing programme
Quick apply
9d
Director of Scaled Customer Success, Global
Frontify AG —London
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
8d
Customer Success Team Lead
Log my Care —London
- £70,000 - £75,000 a year
- Hybrid work
- Leadership
- Communication skills
Customer Success Director
JPMorganChase —London
- Full-time
- Azure
- AWS
- Machine learning
2d
Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Management
- Sales
- Organisational skills
- Annual leave
- Work from home
Director, Customer Success (NEU + ROW)
Frontify AG —London
- Full-time
- Hybrid work
- Spanish
- English
- Project management
- Annual leave
8d
Managing Director
Direct Plumbing & Heating Supplies Ltd T/A Solutions Kitchen & Bathroom Centre —Kirkby in Ashfield
- £60,000 - £70,000 a year
- Full-time
- Management
- Bachelor's degree
- IT
- Free parking
- Employee discount
Quick apply
1d
Director, Banking Partnerships
Kyriba —London
- £122,850.00 - £155,366.25 a year
- Full-time
- Sales
- English
- Business development
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Customer Success Director
TSG —Newcastle upon Tyne
- £100,000 - £110,000 a year
- Sales
- Business development
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Product Lead - Onboarding Experience
Wise Australia Investments —London
- £120,000 - £145,000 a year
Associate Director - Customer Success Management (Insurance)
Moody's —London
- English
- Bachelor's degree
- Travel
Executive Coordinator
Tecknuovo —London
- Hybrid work
Director - Product Management
BMC Software —London
- £101,175 - £168,625 a year
- Remote
- Travel
- APIs
- AI
7d

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customer success director jobs near england

Director of Customer Success

Aimée Willow Connex
London

Apply Now

Job details

Qualifications

English
Contracts
Financial services
Account management
Communication skills

Full job description

Director of Customer Success Relationship Management
London
Trade credit insurance is a $10+ billion global market growing at over 10% annually. Historically,
TCI policies have been managed with spreadsheets and manual workflows. . We automate policy management for the financial institutions
and corporations ensuring receivables are compliant, current, and covered so they can safely grow
their businesses.
We are at an inflection point. The platform has been validated by large enterprise customers, and
we are at the beginning of a significant growth phase. Our European client base includes some of
the most sophisticated non-recourse lenders and factors in the market. We need a senior customer
success leader to manage those relationships, drive retention and expansion, and help build the CS
function as we grow.

The Role:
This is a senior client-facing role responsible for the full customer lifecycle across enterprise accounts. This role will be remote and based in the UK. You will work closely with the
US-based Director of Customer Success, the product team, and engineering to ensure clients are
deriving maximum value from TRUST and that renewals are secured and expanded. You will be
part of building the commercial infrastructure that takes from its current base to a market
leading position in the UK and EU TCI management space.

What you will do:
Manage the full customer lifecycle for UK and EU enterprise accounts - from onboarding
through renewal and expansion. This will include working closely with Sales colleagues in
conducting scoped Proof of Concept exercises.
Serve as the primary relationship lead for key UK and EU clients, building deep partnerships
at the senior stakeholder level.
Lead commercial renewal negotiations, working closely with the COO and CEO on pricing
strategy, deal structure, and contract terms.
Drive expansion within existing accounts by identifying growth opportunities - additional
modules, increased user volumes, and value-based pricing mechanisms.
Build and own the UK and EU customer success playbook alongside the US-based Director
of CS - onboarding frameworks, health scoring, QBR cadences, and escalation processes.
Partner with the product team to represent the voice of UK and EU clients in the roadmap -
particularly around localization, multi-currency support, GDPR compliance, and EU
infrastructure requirements.
Work with Engineering and Support to manage complex client requests and high-priority
escalations.
Monitor account health and proactively manage churn risk - identifying signals early and
mobilizing internal resources to resolve issues before they become contract conversations.
Support the US Director of Customer Success in building a globally consistent CS function,
contributing to process documentation, tooling, and team development.

What we're looking for:
7+ years in enterprise customer success, account management, or client services roles
within SaaS, fintech, or financial services.
Demonstrated experience managing complex, multi-stakeholder enterprise relationships at
senior levels.
Experience with commercial negotiations - renewal discussions, pricing conversations, and
contract terms are familiar territory for you.
Understanding of the UK financial services or specialty finance market - invoice finance,
factoring, ABL, or trade credit insurance experience is a significant advantage.
Strong cross-functional instincts - you know how to work with product and engineering
teams to resolve client issues and translate client needs into roadmap requirements.
Data-driven approach to account management - you use health scores, usage data, and
adoption metrics to drive decisions, not just relationship instinct.
Excellent written and verbal communication skills in English; additional European languages
are an advantage given the EU expansion context.
Comfortable operating with significant autonomy in a US-headquartered company.
We will be direct about what makes this role difficult.
You will be managing relationships with clients who have high expectations and deep
institutional knowledge of the platform. They have been using us for years and will test
your product knowledge quickly.
You will be building process and structure alongside managing live accounts. Not everything
will be defined when you arrive.
EU expansion is on the near-term roadmap for a number of clients. You will need to
navigate the technical, commercial, and compliance complexity of that scope increase while
managing the day-to-day relationship.
You will operate across time zones regularly, coordinating with a US-based leadership team.
Flexibility and strong asynchronous communication habits matter.
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