Department head Work, Jobs in England (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Student Conduct Officer (Medicine)
Imperial College London —South Kensington
- £48,246 - £55,434 a year
- Full-time
- No degree
- Annual leave
10d
Administrator Coordinator - Maritime
The International Transport Workers Federation (ITF) —London
- £62,796 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
12d
Head of PMO client
NHS England —London
- £94,356 - £108,814 a year
- Full-time
- Project management
- Annual leave
5d
Admissions Officer
Birkbeck University of London —London
- £31,234 - £34,827 a year
- Full-time
- Hybrid work
- Microsoft Office
- Data entry
- Communication skills
- Annual leave
Administrator
British Summer School —Corby
- £691.19 - £774.62 a week
- Weekend availability
- Cash handling
- School
- Annual leave
Head of Operational Excellence & Business Transformation
Trade Mastermind Limited —Peterborough
- £80,000 - £120,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
4d
Section Head - Ungulate Department
Dudley Zoological Gardens —Dudley
- £30,698 a year
- Weekend availability
- Microsoft Word
- Computer literacy
- In-person
- Free parking
- Annual leave
Quick apply
9h
Business Administration Officer
Luton Town Football Club —Luton
- Part-time
- Salesforce
- Writing skills
- Microsoft Office
Head Of Department of Modern Languages
Sheringham High School —Sheringham
- £47,472 - £51,048 a year
- Communication skills
- School
- Teaching
Production Assistant
Footasylum —Manchester
- Hybrid work
- Time management
Senior Operations Manager
Rd Operations —London
- £70,000 - £75,000 a year
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
13h
Head of Administration
Insignia Group —London
- Full-time
- English
- Master's degree
- Administrative experience
- Employee discount
Quick apply
14d
PA to Head of Professional Standards Department
Suffolk Constabulary —Ipswich
- £27,204 - £30,333 a year
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Administrative experience
- Free parking
- Flexitime
Quick apply
7d
Admin Operations
British Ironwork Centre —Oswestry
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Store discount
- Employee discount
Quick apply
Customer Excellence Supervisor
MICRONCLEAN LIMITED —Skegness
- £42,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Travel
- Profit sharing
- Health & wellbeing programme
10d
Head of Risk (Non-Retail)
Revolut —London
- £38,900 a month
- Communication skills
Head of Insight
Home Office —Sheffield
- £62,732 - £73,406 a year
- Full-time
- Presentation skills
- Team management
- Travel
- Annual leave
14d
Head of Department- Extrusion
elix sourcing solutions —Corby
- £44,000 - £45,000 a year
- Overtime
- Continuous improvement
- Free parking
7d
Head of Manufacturing
Card Factory —Shipley
- £95,000 a year
- Continuous improvement
- Training & development
- Manufacturing
12d

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Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

Refine Your Search

department head jobs in england

Head of Customer Experience

Student Conduct Officer (Medicine)

Administrator Coordinator - Maritime

Head of PMO client

Admissions Officer

Administrator

Head of Operational Excellence & Business Transformation

Section Head - Ungulate Department

Business Administration Officer

Head Of Department of Modern Languages

Production Assistant

Senior Operations Manager

Head of Administration

PA to Head of Professional Standards Department

Admin Operations

Customer Excellence Supervisor

Head of Risk (Non-Retail)

Head of Insight

Head of Department- Extrusion

Head of Manufacturing

I want to receive the latest job alerts for department head in england

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