Direct support specialist Work, Jobs in England (with Salaries)

Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Senior Employment Specialist (Individual Placement and Support)
Change Grow Live —Croydon
- £35,220.59 - £37,184.90 a year
- Team management
- No degree
- Communication skills
- Annual leave
- Employee discount
Customer Support and Product Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- Analysis skills
Quick apply
13d
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
IC Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Microsoft Excel
- Customer service
- English
Operational Support Officer
HM Courts & Tribunal Service —High Wycombe
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
10d
PMO Support
Ministry of Justice —London
- £30,001 - £42,859 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
3d
Employment Specialist (Individual Placement and Support)
Change Grow Live —Romford
- £30,268.05 - £32,802.41 a year
- Team management
- No degree
- Communication skills
- Annual leave
- Employee discount
5d
Specialist Support Lead
The Sheffield College —Sheffield
- £40,746 - £47,578 a year
- Full-time
- Mentoring
- School
- Free parking
- Annual leave
5d
Support Worker (freelance)
Naz and Matt Foundation —London
- £15 an hour
- Part-time
- Hybrid work
- Care experience
- English
- Paid training
- Flexible schedule
Quick apply
Talent Acquisition Specialist
Baily Garner —London
- Up to £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
5d
Operations & Solutions Support Executive
More Than Safety Ltd —Southampton
- £32,000 - £36,500 a year
- Full-time
- Customer service
- Driving
- Travel
- Profit sharing
Quick apply
Client Insight Specialist - Retailer Customer Success Team
NielsenIQ —London
- £33,500 - £40,906 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
- Employee assistance programme
Quick apply
5d
People Operations Specialist
Juno —London
- £40,000 - £55,000 a year
- Full-time
- Remote
- AI
- Flexible schedule
Quick apply
10d
Advanced Support Worker Specialist
Community Integrated Care —Warrington
- £15.70 an hour
- Part-time
- Annual leave
- Flexible schedule
Quick apply
Junior Paralegal
Limegreen Marketing —Birmingham
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Resolutions Specialist Claims
Hastings Direct —Leicester
- From £30,700 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Referral programme
11d
Part-Time B2B Appointment Setter / Business Development Representative
Summit Digital —Northampton
- £16 - £22 an hour
- Part-time
- Hybrid work
- Sales
- Salesforce
- Business development
- Flexible schedule
Quick apply
4d
First Line Support and Sales
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- ERP systems
- Windows
- Driving
Quick apply
12d

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Product Support Specialist - EMEA

Ashby -
London

Apply Now

Job details

Full-time
£64,500 - £81,500 a year

Benefits

Unlimited paid holidays
Annual leave

Qualifications

Account management
Leadership

Full job description

Hello! I’m Barry, Support Manager at Ashby. I'm excited to share that we're hiring Product Support Specialists in Europe.

Please note: we’re currently hiring Product Support Specialists to work one weekend day in exchange for a weekday off. This role will follow either a Tuesday–Saturday or Sunday–Thursday schedule, with occasional adjustments for holidays or business needs. You can share your preferred working hours in your application.

Over the past few years, we’ve built a team of Ashby experts who delight customers through keen attention to detail, deep product knowledge, and fast, thoughtful support. By joining the team, you’ll contribute to delivering that same world-class experience.

In this role, you’ll work closely with customers every day. Ashby is a broad and complex product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices.

You’ll also spend time on projects that make the work we do better. Past projects our team has taken on include:

Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.
Developing workflow automation allowing for better team cohesion and efficacy.

As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values, which we’ll explore more deeply during the interview process, guide how we work.

You should apply if:

You are already comfortable owning complex SaaS troubleshooting from first report through resolution, including isolating configuration issues, reproducing ambiguous behavior, and communicating clearly
You can explain technical issues concisely, you think systematically, and operate with strong ownership in asynchronous environments. You can explain the same issue differently depending on the audience, while staying clear and direct.
You’re curious—both when addressing customers and when creating solutions that improve our workflows. You seek the answers beyond what’s on the surface.
You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way.
You can balance investigation, customer communication, and escalation quality in a fast-moving environment.
You've done B2B support across company sizes, from SMB to enterprise.

You should not apply if:

Your recent experience is primarily customer success management, account management, or customer onboarding
You're more drawn to coordination, enablement, or team leadership than spending your days deep in tickets.
You avoid getting in the weeds of solving technical problems; each member of our support team is highly technical and capable of solving deeply complex tickets.
You prefer to triage tickets swiftly; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale moment, this is likely not a great fit.
You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area.

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. Following our Series D in 2025, we’re continuing to grow ARR at more than 100% year over year, serving over 4,000 customers, including industry leaders like Snowflake, OpenAI, Shopify, Ramp, Notion, Reddit, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers. We’ll share more details once we meet. In short, it's the perfect time to join!

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby.

Interview Process

Our interview process is thorough—we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

Intro Call with Recruiting - 30 Minutes
Take Home Assessment - 1 week to complete
Hiring Manager Interview - 45 Minutes
Skills Fit Interview - 45 Minutes
Team Insights Interview + Hiring Manager Closing Questions - 40 Minutes

Throughout our interview process, you will be evaluated on both technical reasoning and communication precision.

Onboarding Process

Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will focus primarily on onboarding and learning the product. With support and guidance, you’ll begin taking tickets in week one, so you can start getting to know our customers, our processes, and begin making an impact right away. All while continuing to build confidence and depth in the platform.

Benefits

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: £64.5K - £81.5K

Apply Now

Refine Your Search

direct support specialist jobs in england

Product Support Specialist - EMEA

Senior Employment Specialist (Individual Placement and Support)

Customer Support and Product Specialist

CUSTOMER SUPPORT SPECIALIST

IC Support Specialist

Operational Support Officer

PMO Support

Employment Specialist (Individual Placement and Support)

Specialist Support Lead

Support Worker (freelance)

Talent Acquisition Specialist

Operations & Solutions Support Executive

Client Insight Specialist - Retailer Customer Success Team

People Operations Specialist

Advanced Support Worker Specialist

Junior Paralegal

Learning & Communications Coordinator

Customer Resolutions Specialist Claims

Part-Time B2B Appointment Setter / Business Development Representative

First Line Support and Sales

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