helpdesk associate Work, Jobs in england (with Salaries)

IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
RTSM Associate - UK/Europe - Remote
Worldwide Clinical Trials —England
- Full-time
- Remote
- English
- No degree
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
IT technician, Associate
Curtiss-Wright —Wimborne
- Full-time
- IT
3d
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
3d
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Company IT Support Specialist
Lindy Electronics Lts —Stockton-on-Tees
- £32,000 - £36,000 a year
- Microsoft Office
- SQL
- Project management
Quick apply
Facility Coordinator
Cushman & Wakefield —Staines-upon-Thames
- Communication skills
Quick apply
IT Assistant Officer for Azamara Cruises
Azamara —London
- Computer Science
- Customer service
- English
- Flexible schedule
Quick apply
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
Quick apply
10d
Systems Operations Analyst
Intercontinental Exchange Holdings, Inc. —London
- Weekend availability
- Java
- Bachelor's degree
- Scripting
Desktop Support Technician
Fletchers Solicitors —Bolton
- Full-time
- Azure
- Customer service
- Windows
- Sick pay
Quick apply
1d
Senior Azure Cloud Engineer
Solus Accident Repair Centres —Stansted
- £50,000 - £65,000 a year
- Full-time
- Azure
- SQL
- Scripting
- Employee discount
Onsite Audio Visual Maintenance Technician
AVI-SPL —Watford
- Weekend availability
- Customer service
- Computer skills
- Power tools
3d
Graduate Surveyor
Cushman & Wakefield —Leeds
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Finance Lead Subject Matter Expert
FCDO Services —Hanslope
- £38,332 - £39,558 a year
- Full-time
- Oracle
- Project management
- Presentation skills
- Annual leave
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Accounting
- Leadership
- Annual leave
- Employee discount

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IT Apprentice

QA Apprenticeships -
Rotherham

Apply Now

Job details

Full-time
£15,600 a year

Benefits

Company events

Qualifications

TCP
Operating systems
GCSE
Ticket management
Computer networking
IT
TCP/IP
Communication skills
Time management

Full job description

About IT Desk:

IT Desk is a multi-award-winning business and has been established since 2006, supporting businesses throughout South Yorkshire and beyond. Our role is to keep our client’s IT infrastructure operation and secure at all times. We a committed to delivering excellence in customer service to our customers.

About the role:

We are looking for new talent to join our ever-growing team! You will be the first point of contact for all support tickets logged. You will be able to work well within a team and be able to work on your own and you will be confident in communicating via the phone, chat, or email.

Responsibilities:

Manage your own diary
Manage tickets assigned to you
Report to the Team Leader
Monitor own SLA
Liaise with customers
Take inbound calls for support
Assign tickets raised for support via email
Log tickets onto the helpdesk system and take detailed notes in relation to a fault
Provide assistance with other engineers
Attend any training necessary
Meet KPI’s
Windows desktop repair and configuration

What we are looking for:

Basic TCP/IP knowledge and an understanding of networking
Hardware skills – able to rebuild desktops/laptops and reinstall operating systems
Able to diagnose and troubleshoot problems
Experience with using Microsoft 365 is preferable
Good time management skills
Self-organization and the ability to be self-motivated in ticket management
An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
Excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally
Good IT skills, including the use of spreadsheets
A professional manner and presentable appearance for meeting customers/clients
Initiative and good decision-making skills with the ability to work to deadlines

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm

Benefits:

Onsite gym
Free tea and coffee
Company social events throughout the year (From meals out, to escape rooms and off road driving to name a few!)
Daily breakfast options
Weekly lunch bought with the Team Pleo Card
Vitality health care
Flexible working

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

helpdesk associate jobs in england

IT Apprentice

RTSM Associate - UK/Europe - Remote

1st Line Service Desk Analyst

IT technician, Associate

Technical Support Associate - London

Associate Technical Support Engineer

1st/2nd Line IT Support - £27,000-£34,000

Company IT Support Specialist

Facility Coordinator

IT Assistant Officer for Azamara Cruises

Junior Salesforce Developer

Systems Operations Analyst

Desktop Support Technician

Senior Azure Cloud Engineer

Onsite Audio Visual Maintenance Technician

Graduate Surveyor

Finance Lead Subject Matter Expert

Associate Director, Commercial Property Manager

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