Incident manager Work, Jobs in England (with Salaries)

Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
3d
Major Incident Manager Lead
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Communication skills
Incident Response Manager
South West Water —Exeter
- £65,000 a year
- Communication skills
- Annual leave
- Employee discount
7d
IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Electronic Communications Incident Manager
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Presentation skills
- Financial services
- AI
- Employee discount
Senior Cyber Incident Manager (SCIM)
Tesco UK —Welwyn Garden City
- Full-time
- AI
- Leadership
- Employee assistance programme
Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- IT
- Communication skills
Quick apply
12d
Lead Major Incident Manager
FCDO Services —Milton Keynes
- £48,801 - £53,697 a year
- Full-time
- Management
- Computer Science
- Microsoft Office
- Annual leave
10d
Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
14d
Security Manager, Global Operations
Crisis24 —London
- Full-time
- Military
- English
- Microsoft Office
Quick apply
Technical Programme Manager – Live Incident Response
Tesco UK —Welwyn Garden City
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
13d
Compliance and Operational Risk Manager - Electronic Trading
Bank of America —London
- Full-time
- Sales
- Project management
- Bachelor's degree
- Employee assistance programme
Major Incident Manager Lead
Capgemini —Manchester
- Hybrid work
- AWS
- Communication skills
Cyber Defence Incident Manager
Vodafone —Newbury
- Full-time
- Analysis skills
- Communication skills
- Annual leave
Global Security Operations Center Manager, Vice President
JPMorganChase —London
- Weekend availability
- Analysis skills
- SharePoint
- AI
12d
Technical Product Manager - Incident Management
Tesco UK —Welwyn Garden City
- Full-time
- Product management
- Communication skills
- Employee assistance programme
Major Incident Management Lead
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
3d
Assisted Travel Check-In Agent / Host
ABM —Stansted Airport
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
Cyber Digital Forensics & Incident Response Manager
Capgemini Sogeti —Manchester
- Hybrid work
- Azure
- AWS
- Mentoring
Cyber Incident Response Manager
Pwc UK —London
- Full-time
- Azure
- AWS

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Senior Manager - IT Shared Service (Major Incident)

The Co-operative Bank -
Coventry

Apply Now

Job details

Full-time
£68,000 - £93,500 a year
3 days ago

Qualifications

ITIL Certification
Incident management
DevOps
Microsoft Office
ITIL
Agile
Financial services
Leadership
Banking

Full job description

About the role
Reporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.

The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.

As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.

This is a leadership role as defined by the Group’s leadership capability framework. In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas. You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.

We operate on a function led hybrid approach, with two to three days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role can be based in Coventry or Manchester.
About you
You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.

Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and able to structure both technical and business information in a clear and concise manner.

Be an authentic ‘servant-leader’ who takes responsibility for ensuring the team’s success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes. A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.

For this role you’ll need to have:
- Significant experience in Major Incident Management leadership, within financial services and ideally within Banking
- Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environments
- Strong understanding of ITIL practices, particularly Incident, Problem and Service Reporting.
- Experience working with complex, always-on technology estates and third-party service providers.
- Demonstrated experience producing executive-grade operational insight and reporting.
- Ability to engage confidently with Risk, Audit and Regulatory stakeholders.
- ITIL Foundation with further qualification in one or more relevant ITIL process.
- Working understanding of Agile Ceremonies and DevOps Techniques.
- Essential experience of working in a complex, pressurised production environment in the Banking industry
- Use of Microsoft Office Products
Experience in these areas would be helpful:
- Public Cloud, Customer-facing and member-facing systems, Infrastructure experience
Full-time 35 hours
About us
If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]
This is a permanent role and is at M3 Senior Manager grade

For all colleagues applying for our FTC roles, please note that this will be treated as a secondment opportunity.

Flexibility and why it matters.

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Apply Now

Refine Your Search

incident manager jobs in england

Senior Manager - IT Shared Service (Major Incident)

Major Incident Manager Lead

Incident Response Manager

IT Incident and Problem Manager

Electronic Communications Incident Manager

Senior Cyber Incident Manager (SCIM)

Major Incident Manager

Lead Major Incident Manager

Incident Manager - Relaunch@Capgemini

Security Manager, Global Operations

Technical Programme Manager – Live Incident Response

Compliance and Operational Risk Manager - Electronic Trading

Major Incident Manager Lead

Cyber Defence Incident Manager

Global Security Operations Center Manager, Vice President

Technical Product Manager - Incident Management

Major Incident Management Lead

Assisted Travel Check-In Agent / Host

Cyber Digital Forensics & Incident Response Manager

Cyber Incident Response Manager

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