Loan servicing specialist Work, Jobs in England (with Salaries)

Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
Associate / Senior Associate, Portfolio Finance Loan Asset Management Operations Analyst
Barings —London
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
PPC Specialist
the7stars and Bountiful Cow —London
- Hybrid work
- Mentoring
- Employee assistance programme
- Gym membership
Quick apply
Loans Operations Specialist (Vice President)
Nomura —London
- Communication skills
Associate/Senior Associate Lending Solutions Asset Management
Arrow Global Group —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Quick apply
Client Portfolio Manager - Private Credit - Associate Director/Director
Barings —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
7d
Consumer Risk Business Analyst VP
Barclays —London
- Oracle
- SQL
- AWS
10h
Secured Credit Risk Manager
Lendable —London
- Full-time
- Hybrid work
- SQL
- Machine learning
- Python
- Referral programme
Assessment Lead Officer
SOAS University of London —London
- £43,297.57 - £50,562.57 a year
- Full-time
- Hybrid work
- University
- School
- Annual leave
- Employee assistance programme
Senior Customer Success Account Manager (12-month FTC)
Finova —London
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
FNOL Administrator
Zenith —Leeds
- From £26,215.15 a year
- Free parking
- Annual leave
7d
Consultant Practitioner - Kinship & Permanence
Reading Borough Council —Reading
- £50,075 - £56,269 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
Investment Administrator - Client Transitions
Arbuthnot Latham —London
- Microsoft Excel
- Microsoft Office
- Communication skills
6d
Office Administrator
SRLV LLP —London
- Monday to Friday
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Life insurance
Quick apply
9d
Credit Risk Associate/Senior Associate
LendInvest —London
- Hybrid work
- Employee assistance programme
- Employee discount
Facilities Management Officer (Part Time)
Reading Borough Council —Reading
- £12,974 - £15,511 a year
- Overtime
- Maintenance
6d
Director, Lending Specialist
Sotheby's —London
- Sales
- Master's degree
- Analysis skills
UK-Banking Centre Service Coordinator-Lakenheath (FT) Req #2278
OMBP —Brandon
- £15.16 - £16.94 an hour
- Full-time
- Travel
- Banking
Quick apply
5d
Pre-Sales Consultant II
SBS —London
- Spanish
- English
- Travel
6d
UK-BC Service Trainee - Croughton (PT25) Req #2260
OMBP —Brackley
- £13.40 - £14.58 an hour
- Part-time
- Customer service
- Microsoft Office
- Computer skills
Quick apply

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Collections Specialist

Updraft
London

Quick apply

Job details

Full-time

Qualifications

Financial services
AI
Communication skills

Full job description

The role will support Updraft’s treatment of customers in financial difficulty through high-quality, empathetic customer interactions across Collections & Recoveries. The successful candidate will work directly with customers to understand their circumstances, provide appropriate support solutions, and help deliver positive customer and business outcomes within regulatory requirements.

The role covers pre-arrears, collections, recoveries, debt management plans, IVAs, vulnerable customer treatment and general customer service.

We’re looking for someone with strong collections experience who is also confident using AI tools and prompting techniques to improve customer conversations, workflows, and operational efficiency. The successful candidate will help identify opportunities to streamline processes, improve communication quality, and support automation initiatives while remaining hands-on in customer interactions.

This position is ideal for someone with experience in Collections & Recoveries within consumer lending or financial services, particularly in fast-paced, technology-driven environments.

Key Responsibilities:

Handle inbound and outbound customer conversations relating to arrears, repayments, and financial difficulty
Support customers with appropriate repayment solutions and forbearance options based on their circumstances
Deliver fair and empathetic treatment to vulnerable customers in line with regulatory expectations
Manage customer interactions across collections, servicing, debt management plans, and IVAs
Use AI tools and prompting techniques to improve communication quality, efficiency, and customer outcomes
Help identify opportunities for automation and process improvement within collections operations
Work closely with Operations, Product, and Engineering teams to support improvements to customer journeys and internal tooling
Maintain accurate customer records and ensure all activity is completed compliantly
Contribute ideas to improve team performance, customer experience, and operational effectiveness

Requirements

Experience working in Collections & Recoveries within consumer lending or financial services
Strong communication skills with the ability to handle sensitive customer conversations professionally and empathetically
Experience supporting customers in financial difficulty and understanding vulnerable customer treatment
Interest in AI tools, prompt engineering, and process automation
Comfortable using technology and learning new systems quickly
Proactive, hands-on approach with strong attention to detail
Ability to work effectively in a fast-paced environment
Fintech or digital financial services experience is desirable
Previous experience with consumer finance, particularly in credit cards, personal loans, or buy-now-pay-later products

Benefits

Competitive salary and performance-based bonuses
Flexible working arrangements; we follow a hybrid work culture

Quick apply

Refine Your Search

loan servicing specialist jobs in england

Collections Specialist

Associate / Senior Associate, Portfolio Finance Loan Asset Management Operations Analyst

PPC Specialist

Loans Operations Specialist (Vice President)

Associate/Senior Associate Lending Solutions Asset Management

Client Portfolio Manager - Private Credit - Associate Director/Director

Consumer Risk Business Analyst VP

Secured Credit Risk Manager

Assessment Lead Officer

Senior Customer Success Account Manager (12-month FTC)

FNOL Administrator

Consultant Practitioner - Kinship & Permanence

Investment Administrator - Client Transitions

Office Administrator

Credit Risk Associate/Senior Associate

Facilities Management Officer (Part Time)

Director, Lending Specialist

UK-Banking Centre Service Coordinator-Lakenheath (FT) Req #2278

Pre-Sales Consultant II

UK-BC Service Trainee - Croughton (PT25) Req #2260

I want to receive the latest job alerts for loan servicing specialist in england

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