Loan servicing specialist Work, Jobs in England (with Salaries)

Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
8d
Servicing and Arrears Specialist
Landbay Partners —London
- Time management
- Life insurance
Servicing and Arrears Specialist
LANDBAY —London
- Time management
- Life insurance
Quick apply
Broker Support Specialist
Gallagher Re —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Life insurance
Lending Servicing Officer
Allica Bank —Manchester
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
Operations Administrator
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Doctoral degree
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
6d
Safety & Compliance Maintenance Specialist
Kitt —London
- £36,500 - £46,000 a year
- Full-time
- Basic maths
- Maintenance
- Plumbing
Quick apply
Professional Services Consultant Lead
FIS Global —London
- Full-time
- Customer service
- Travel
- Accounting
PPC Specialist
the7stars and Bountiful Cow —London
- Hybrid work
- Mentoring
- Employee assistance programme
- Gym membership
Quick apply
2d
Investment Administrator - Client Data & Payments
Arbuthnot Latham —London
- Microsoft Excel
- Communication skills
8d
Loan Officer
Shawbrook —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
1d
Claims Policy & Governance Support Analyst
Compre Group —London
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Retailer Support Advisor
Castle Trust Bank —Basingstoke
- £26,500 a year
- Full-time
- Customer service
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
UK-Banking Centre Service Coordinator-Lakenheath (FT) Req #2245
OMBP —Brandon
- £15.16 - £16.94 an hour
- Full-time
- Travel
- Banking
Quick apply
10d
Associate Product Manager
Finova —Salford
- Hybrid work
- Analysis skills
- Software development
- Agile
- Annual leave
- Employee assistance programme
Client Delivery Manager [6-month Contract]
Finova —Salford
- Hybrid work
- Travel
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
2d
UK-Banking Centre Service Coordinator-Alconbury (FT) Req #2210
OMBP —Huntingdon
- £15.16 - £16.94 an hour
- Temporary
- Travel
- Banking
Quick apply
UK-Banking Centre Service Coordinator-Mildenhall (FT) Req #2247
OMBP —Mildenhall
- £15.16 - £16.94 an hour
- Full-time
- Travel
- Banking
Quick apply
9d
Business Analyst - Core Banking
Capco —London
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Agile
- Annual leave
- Life insurance
Quick apply
7d
Client Delivery Manager
Finova —London
- Hybrid work
- Travel
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
2d

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Collections Specialist

Updraft
London

Quick apply

Job details

Full-time
8 days ago

Qualifications

Financial services
AI
Communication skills

Full job description

The role will support Updraft’s treatment of customers in financial difficulty through high-quality, empathetic customer interactions across Collections & Recoveries. The successful candidate will work directly with customers to understand their circumstances, provide appropriate support solutions, and help deliver positive customer and business outcomes within regulatory requirements.

The role covers pre-arrears, collections, recoveries, debt management plans, IVAs, vulnerable customer treatment and general customer service.

We’re looking for someone with strong collections experience who is also confident using AI tools and prompting techniques to improve customer conversations, workflows, and operational efficiency. The successful candidate will help identify opportunities to streamline processes, improve communication quality, and support automation initiatives while remaining hands-on in customer interactions.

This position is ideal for someone with experience in Collections & Recoveries within consumer lending or financial services, particularly in fast-paced, technology-driven environments.

Key Responsibilities:

Handle inbound and outbound customer conversations relating to arrears, repayments, and financial difficulty
Support customers with appropriate repayment solutions and forbearance options based on their circumstances
Deliver fair and empathetic treatment to vulnerable customers in line with regulatory expectations
Manage customer interactions across collections, servicing, debt management plans, and IVAs
Use AI tools and prompting techniques to improve communication quality, efficiency, and customer outcomes
Help identify opportunities for automation and process improvement within collections operations
Work closely with Operations, Product, and Engineering teams to support improvements to customer journeys and internal tooling
Maintain accurate customer records and ensure all activity is completed compliantly
Contribute ideas to improve team performance, customer experience, and operational effectiveness

Requirements

Experience working in Collections & Recoveries within consumer lending or financial services
Strong communication skills with the ability to handle sensitive customer conversations professionally and empathetically
Experience supporting customers in financial difficulty and understanding vulnerable customer treatment
Interest in AI tools, prompt engineering, and process automation
Comfortable using technology and learning new systems quickly
Proactive, hands-on approach with strong attention to detail
Ability to work effectively in a fast-paced environment
Fintech or digital financial services experience is desirable
Previous experience with consumer finance, particularly in credit cards, personal loans, or buy-now-pay-later products

Benefits

Competitive salary and performance-based bonuses
Flexible working arrangements; we follow a hybrid work culture

Quick apply

Refine Your Search

loan servicing specialist jobs in england

Collections Specialist

Servicing and Arrears Specialist

Servicing and Arrears Specialist

Broker Support Specialist

Lending Servicing Officer

Operations Administrator

Safety & Compliance Maintenance Specialist

Professional Services Consultant Lead

PPC Specialist

Investment Administrator - Client Data & Payments

Loan Officer

Claims Policy & Governance Support Analyst

Retailer Support Advisor

UK-Banking Centre Service Coordinator-Lakenheath (FT) Req #2245

Associate Product Manager

Client Delivery Manager [6-month Contract]

UK-Banking Centre Service Coordinator-Alconbury (FT) Req #2210

UK-Banking Centre Service Coordinator-Mildenhall (FT) Req #2247

Business Analyst - Core Banking

Client Delivery Manager

I want to receive the latest job alerts for loan servicing specialist in england

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