patient experience manager Work, Jobs in england (with Salaries)

Patient Experience Manager
Whittington Health NHS Trust —London
- £47,951 - £56,863 a year
- Full-time
- Leadership
3d
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Customer service
- Communication skills
- Employee discount
Patient & Public Involvement and Engagement Manager - Partnerships
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- University
- Driving
- AI
5d
Clinical Digital Creative Manager - Patient Recruitment
サイネオス・ヘルス —London
- £135,000 - £185,000 a year
- Microsoft Powerpoint
- Mentoring
- Contracts
Patient Safety Manager
NHS Professionals —London
- £25.15 an hour
- Temporary
- Management
- In-person
- Leadership
- Store discount
- Flexitime
Quick apply
5d
Improvement and Transformation Manager
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- £57,528 - £64,750 a year
- Full-time
10d
Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
4d
Regional Patient Safety Manager
Practice Plus Group IUC —Redditch
- £45,000 - £50,000 a year
- Hybrid work
- Quality control
- Travel
Patient Experience/PALS As
Royal National Orthopaedic Hospital NHS Trust —Stanmore
- £33,262 - £36,027 a year
- Full-time
- Administrative experience
- Employee assistance programme
2d
Practice Operations & Patient Experience Manager
Organic Family Chiropractic —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Territory Manager, Advanced Patient Monitoring (APM) - South East
BD —Winnersh
- £43,300 - £66,025 a year
- Anatomy knowledge
- Sales
- Bachelor's degree
Practice Manager
PrimaryCareCareers —Tring
- Up to £90,000 a year
- Management
- Organisational skills
- Leadership
Cancer Multi-Disciplinary Team & Patient Tracking Manager
Isle of Man Government —Isle Of Man
- £37,204 - £43,466 a year
- Full-time
- Free parking
- Relocation assistance
5d
Strategy & Operations Manager - Patient Support
Careers at Eucalyptus —London
- Communication skills
- Banking
- School
14d
General Manager
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £57,528 - £64,750 a year
- Full-time
- Management
- Patient care
5d
Patient Administration Manager - Endoscopy
George Eliot Hospital NHS Trust —Nuneaton
- £32,073 - £39,043 a year
- Full-time
- Leadership
- Annual leave
- Referral programme
2d
Patient Services Manager
Minet Green Health Practice —London
- £35,000 - £45,000 a year
- Full-time
- Administrative experience
- Patient care
- Organisational skills
- Employee discount
- Sick pay
Quick apply
8d
Senior Healthcare Administration Manager
Cuervos Integrated Services Ltd —Birmingham
- £5,700 - £6,000 a month
- Full-time
- Management
- GP surgery experience
- Administrative experience
Quick apply
13d
Deputy Chief Pharmacist - Operations and Performance
Manchester University NHS Foundation Trust —Manchester
- £94,356 - £108,814 a year
- Full-time
- University
- AI

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Patient Experience Manager

Whittington Health NHS Trust -
London

Apply Now

Job details

Full-time
£47,951 - £56,863 a year
3 days ago

Qualifications

Leadership

Full job description

The Patient Experience Manager is responsible for supporting the Patient Experience and Voluntary Services team to ensure that patients, their relatives, carers and members of the public are given every opportunity to engage with our services and provide feedback about their experience and that the Trust learns and improves as a result of those experiences.

The Patient Experience Manager in conjunction with the Head of Patient Experience will lead on a range of initiatives to ensure that we involve our community and in particular seldom heard groups, enabling them to feedback effectively and support staff to translate their results from FFT, complaints and national surveys into meaningful practical actions to generate improvements.

Lead on patient experience feedback, including delivery of the Friends and Family Test (FFT) and development of surveys via the IQVIA portal.Manage contracts and relationships with FFT and national survey providers on behalf of the Head of Patient Experience.Analyse national survey data, producing reports, identifying key issues, and driving improvement actions.Produce regular reports (monthly, quarterly, annual) highlighting insights, learning, and actions.Support report writing and ensure timely feedback is shared with services.Engage patients, carers, and seldom-heard groups to gather meaningful feedback through a range of methods.Provide leadership to the Patient Experience and Voluntary Services Team.Continuously improve feedback systems to ensure data is effective and actionable.Coordinate the Patient Experience Group, including agenda setting and minuting.Lead and support improvement projects based on feedback, ensuring co-design with patients.Manage the Patient Experience inbox, ensuring timely and professional responses.Support clinical teams to meet targets through training, advice, and hands-on support where needed.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

The Patient Experience Manager is responsible for supporting the Patient Experience and Voluntary Services team to ensure that patients, their relatives, carers and members of the public are given every opportunity to engage with our services and provide feedback about their experience and that the Trust learns and improves as a result of those experiences.

The Patient Experience Manager in conjunction with the Head of Patient Experience will lead on a range of initiatives to ensure that we involve our community and in particular seldom heard groups, enabling them to feedback effectively and support staff to translate their results from FFT, complaints and national surveys into meaningful practical actions to generate improvements.

Supporting all patient experience feedback particularly the roll out of the Friends and Family Test (FFT) and develop new surveys using our FFT portal – IQVIA.
Overseeing the contract and relationship with the Friends and Family Test & National survey programme providers on behalf of the Head of Patient Experience.
Ensuring there is analysis of all national surveys including the development of reports and bespoke action plans, identifying problematic areas and negotiating improvements.
Produce regular (monthly, quarterly, annual) reports which highlight patient experience information, learning and actions to improve.
Assist in the writing of reports and feeding back to services about the information received.
Actively engage members of the public in using electronic, and paper surveys and learning from their experiences, particularly seldom heard groups.
Providing leadership and management to the Patient Experience and Voluntary Services Team.

Apply Now

Refine Your Search

patient experience manager jobs in england

Patient Experience Manager

Patient Access Manager

Patient & Public Involvement and Engagement Manager - Partnerships

Clinical Digital Creative Manager - Patient Recruitment

Patient Safety Manager

Improvement and Transformation Manager

Contact Centre Liaison Manager

Regional Patient Safety Manager

Patient Experience/PALS As

Practice Operations & Patient Experience Manager

Relationship Manager

Territory Manager, Advanced Patient Monitoring (APM) - South East

Practice Manager

Cancer Multi-Disciplinary Team & Patient Tracking Manager

Strategy & Operations Manager - Patient Support

General Manager

Patient Administration Manager - Endoscopy

Patient Services Manager

Senior Healthcare Administration Manager

Deputy Chief Pharmacist - Operations and Performance

I want to receive the latest job alerts for patient experience manager in england

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