Patient services lead Work, Jobs in England (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Healthcare Care Assistant
West London NHS Trust —London
- £17.66 - £27.70 an hour
- Part-time
1d
Lead Clinician for ADHD Children and Young People (CYP) Services
CareADHD —Canary Wharf
- £70,000 - £75,000 a year
- Hybrid work
- Supervising experience
- Leadership
- Communication skills
Quick apply
Wig and Breast Care Consultant
Browns More Hair Now Ltd —London
- £14.80 an hour
- Full-time
- Care experience
- Organisational skills
- In-person
Quick apply
9d
Lead Chaplain
North Cheshire and Mersey NHS Foundation Trust —Warrington
- £49,387 - £56,515 a year
- Part-time
1d
Clinical Lead
NHS England —Leeds
- £105,000 a year
- Full-time
- IT
- Annual leave
9d
Clinical Governance Lead
West London NHS Trust —Southall
- £55,524 - £62,652 a year
- Full-time
8d
Operations Director
Dr Yusra Clinic —Liverpool
- From £65,000 a year
- Full-time
- Management
- Analysis skills
- Travel
Quick apply
4d
Wellbeing Advisor
Andover Mind —Romsey
- £10,959 a year
- Part-time
- Applied behaviour analysis
- Working with children
- Patient care
- Employee assistance programme
- Referral programme
Quick apply
10d
Trainee Echocardiographer (fixed term)
Blackpool Teaching Hospitals NHS Foundation Trust —Blackpool
- £39,959 - £48,117 a year
- Full-time
3d
Patient Engagement Lead
PPG Health In Justice —Doncaster
- £29,264 - £33,510 a year
- Monday to Friday
- Employee discount
Organisational Development Consultant
Northampton General Hospital NHS Trust —Northampton
- £57,528 - £64,750 a year
- Part-time
- Hospital
- Organisational skills
8d
Neurodiversity Lead Clinician
Central and North West London NHS Foundation Trust —Milton Keynes
- £49,387 - £56,515 a year
- Full-time
5d
Chief Healthcare Consulting & Patient Strategy Officer
Vivare Consultoria Healthcare Advisory Ltd —Leeds
- £162,420 a year
- Management
- In-person
- Employee stock purchase plan
Quick apply
Lead Dermatology Healthcare Assistant
The London Skin and Hair Clinic —London
- £29,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Hospital
- Annual leave
- Employee discount
Quick apply
Housekeeper
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust —King's Lynn
- £25,272 a year
- Full-time
1d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Pathology Quality Lead
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £49,387 - £56,515 a year
- Full-time
10d
Dental Receptionist & Patient Experience Lead
Hampstead Dental Studio —London
- £32,000 - £40,000 a year
- Full-time
- English
- In-person
- Nursing
Quick apply
12d
Exams Coordinator
Royal College of Physicians —London
- £30,962 a year
9d

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient services lead jobs in england

Operational Excellence & Process Improvement Lead

Healthcare Care Assistant

Lead Clinician for ADHD Children and Young People (CYP) Services

Wig and Breast Care Consultant

Lead Chaplain

Clinical Lead

Clinical Governance Lead

Operations Director

Wellbeing Advisor

Trainee Echocardiographer (fixed term)

Patient Engagement Lead

Organisational Development Consultant

Neurodiversity Lead Clinician

Chief Healthcare Consulting & Patient Strategy Officer

Lead Dermatology Healthcare Assistant

Housekeeper

Head of CS - Under 18s Services

Pathology Quality Lead

Dental Receptionist & Patient Experience Lead

Exams Coordinator

I want to receive the latest job alerts for patient services lead in england

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