Performance improvement specialist Work, Jobs in England (with Salaries)

Manager, Client Engagement
ICON Plc —Reading
- Full-time
- Remote
- Marketing
- Business development
- Bachelor's degree
- Employee assistance programme
Head of Performance Improvement
Nationwide Platforms —Lutterworth
- Communication skills
- Annual leave
8d
Principal Performance and Improvement Officer
North West Leicestershire District Council —Coalville
- £41,771 - £46,142 a year
- Full-time
6d
Process Improvement Specialist , Grocery Partnerships
Amazon UK Services Ltd. —East London
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
6d
Process Improvement Specialist
Coloplast —Peterborough
- Continuous improvement
- Organisational skills
- Communication skills
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
14d
Specialist, GPV Performance Excellence - Optimization Team (18-month FTC)
Kyowa Kirin International plc —Marlow
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
VodafoneThree - Operations Support Senior Specialist
VodafoneThree —Stoke-on-Trent
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- IT
Quick apply
VP of Commercial Performance, Data Intelligence & Analytics
Acosta —Woking
- £140,000 a year
- Full-time
- Leadership
- Communication skills
9d
Intelligence Specialist VP
Barclays —London
- IT
- Negotiation
3d
HR Process Improvement Specialist
Millennium Management —London
- Human resources
- Communication skills
Senior Performance and Quality Improvement Officer
ManchesterCityCouncil —Manchester
- £41,771 - £46,142 a year
- Full-time
- Remote
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
6d
Regional Operations Manager Specialist Division
South West England —Taunton
- From £70,000 a year
- Full-time
Quick apply
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
9d
European Logistics Quality Control Specialist - TikTok
TikTok —London
- Data analysis skills
- English
Process Improvement Expert
ISS Facility Services —Birmingham
- Remote
- Microsoft Excel
- Communication skills
3d
Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
8d
Aerospace and Defense Supplier Specialist
OEM Logistics, LLC —Southampton
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
Quick apply
9d
Regional Operations Manager Specialist Division
Midlands —Birmingham
- From £70,000 a year
- Full-time
Quick apply
Continuous Improvement (CI) Specialist
Mars —Slough
- £43,300 - £52,000 a year
- Full-time
- Engineering
- Microsoft Office
- Business

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Manager, Client Engagement

ICON Plc -
Reading

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Clinical research
Marketing
Business development
Bachelor's degree
Business
Account management

Full job description

Manager, Client Engagement- Patient Recruitment & Retention (PRR)

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Manager, Client Engagement – Patient Recruitment & Retention (PRR)

As a Manager, Client Engagement, you will be responsible for fostering strong relationships with our clients and ensuring their satisfaction with our services.

This role sits within ICON’s Patient Recruitment & Retention (PRR) division, where we deliver patient‑centred solutions designed to optimise clinical trial recruitment, engagement, and retention across the full patient journey.

You will oversee and support client services workstreams, ensuring deliverables meet quality and timeline expectations while supporting the successful development of patient‑centric recruitment and retention strategies.

What You Will Be Doing:

Develop and implement strategies to enhance patient recruitment and retention, leveraging multiple service line capabilities to address protocol‑specific challenges
Act as a key client partner, delivering customised recruitment and retention approaches aligned to patient insights and study requirements
Collaborate with internal teams, including PRR specialists and operational functions, to ensure aligned and effective service delivery
Support the development and execution of multi‑channel recruitment and engagement solutions, including site‑specific strategies, digital outreach, and patient‑centred services
Monitor client feedback and performance metrics, including enrolment and engagement data, to identify opportunities for optimisation
Manage key markets as the primary point of contact, ensuring timely recommendations to support patient enrolment and retention
Drive continuous improvement across client service delivery, supporting innovative approaches that enhance patient experience and recruitment outcomes
Support budget development, contribute to Bid Defence meetings, and help retain patient recruitment and retention scope

You will have/be:

Bachelor’s degree in Business Administration, Marketing, Life Sciences, or a related field
Proven experience in client/ account management within the clinical research industry, managing multiple studies or client accounts
Direct experience supporting and analysing patient recruitment, retention, and/or site engagement strategies within clinical trials, with the ability to interpret enrolment and engagement metrics to optimise performance
Experience working cross functionally with Business Development, Clinical, and Operations teams to deliver study outcomes
Experience contributing to budget development, bid defence activities, and scope management
Willingness to travel as required (approximately 25%)

#LI-RD1

#LI-Remote

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Apply Now

Refine Your Search

performance improvement specialist jobs in england

Manager, Client Engagement

Head of Performance Improvement

Principal Performance and Improvement Officer

Process Improvement Specialist , Grocery Partnerships

Process Improvement Specialist

Customer Experience Specialist, SMB

Specialist, GPV Performance Excellence - Optimization Team (18-month FTC)

VodafoneThree - Operations Support Senior Specialist

VP of Commercial Performance, Data Intelligence & Analytics

Intelligence Specialist VP

HR Process Improvement Specialist

Senior Performance and Quality Improvement Officer

Regional Operations Manager Specialist Division

Head of Projects - Reading, UK

European Logistics Quality Control Specialist - TikTok

Process Improvement Expert

Collections Specialist

Aerospace and Defense Supplier Specialist

Regional Operations Manager Specialist Division

Continuous Improvement (CI) Specialist

I want to receive the latest job alerts for performance improvement specialist in england

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