Retail experience manager Work, Jobs in England (with Salaries)

Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
12d
Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week
Acosta —Heathrow
- £14.76 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee assistance programme
5d
Visitor Experience Manager
Yorkshire Sculpture Park —Wakefield
- £36,000 - £42,000 a year
- Weekend availability
- In-person
- Annual leave
- Employee discount
Quick apply
11d
Passenger Ambassador - Heathrow Airport
Acosta —London Heathrow Airport
- £30,784 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee assistance programme
5d
General Manager
David Lloyd Clubs —Coventry
- £70,000 a year
- Customer service
- Employee discount
7d
Regional Customer Relationship Manager
Barchester Healthcare —Lichfield
- From £400,000 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
11d
District Manager
Starbucks —Hertford
- Weekend availability
- Hospitality
- English
- Continuous improvement
- Flexible schedule
Visitor Experience Assistant
Southampton City Council —Southampton
- £25,583 - £26,139 a year
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
12d
Customer Experience Manager
Dunelm —Jersey
- £40,543.78 a year
- Weekend availability
- Customer service
- Merchandising
- Team management
Lifestyle Manager
Albertine —London
- Microsoft Word
- CRM software
- Customer service
- Work from home
Quick apply
Operations Continuous Improvement Manager
Costa Limited —St Albans
- Full-time
- Remote
- Hospitality
- Continuous improvement
- Employee discount
8d
General Manager - Customer Experience
GTS Rail Operations Limited —London
- Continuous improvement
- No degree
- Leadership
- Employee discount
4d
Passenger Ambassador - Heathrow - 16 Hours per Week
Acosta —Heathrow
- £14.76 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee assistance programme
5d
Cinema Experience Manager
ODEON Cinemas —Warrington
- £15.55 an hour
- Weekend availability
- Guest services
- Leadership
- Communication skills
- Employee discount
5d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Lead Customer Experience Manager
Sainsbury's —Wolverhampton
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
Retail General Manager
Le Creuset —Bicester
- Up to £70,000 a year
- Weekend availability
- Inventory control
- Sales
- Customer service
13d
Retail Deputy Manager
The Works —Skegness
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
General Manager
Hollywoodbowlgroup —Watford
- Up to £48,000 a year
- Weekend availability
- Budgeting
- Employee discount
5d

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Customer Experience Manager

Avanti West Coast -
Birmingham

Apply Now

Job details

Permanent | Full-time
12 days ago

Benefits

Company pension
Free or subsidised travel

Qualifications

Succession planning
Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Partnership building
Organisational skills
Change leadership
Budgeting
Leadership
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Posted 13 August 2026

Salary Competitive

LocationBirmingham

Job type Permanent - Full Time

Reference040532

Job FunctionHeadquarters

At Avanti West Coast, we're passionate about creating exceptional journeys for our customers and an engaging environment for our colleagues. We're looking for a talented Customer Experience Manager to lead frontline management teams and drive operational excellence across our network.

You do not need rail experience to be successful in this role.

If you've led large teams in sectors such as retail, hospitality, logistics, transport, healthcare, customer service, leisure, facilities management, or other operational environments, we'd love to hear from you. Your leadership experience, ability to inspire people while raising standards are what matter most.

As a Customer Experience Manager, you'll lead a team of Station Managers responsible for circa 350 frontline colleagues across multiple locations, driving outstanding customer service, operational performance and colleague engagement. You'll play a key role in creating high-performing teams, delivering business results and maintaining the highest standards of safety across your region. Working closely with a range of stakeholders, you will identify opportunities for improvement, support colleague development, lead through change and play a critical role during operational disruption, ensuring customers and colleagues remain safe, informed and supported.

What You'll Be Doing

Leading and developing a team of Station Managers across multiple locations.
Creating a culture of engagement, accountability, feedback and continuous improvement.
Maintaining a safety-first culture, ensuring the highest standards of customer and colleague safety are maintained.
Driving customer satisfaction, operational performance and service delivery against key business measures and KPIs.
Supporting and coaching managers to create engaged, high-performing teams and develop future talent.
Building strong relationships with trade unions, industry partners and internal stakeholders to deliver positive outcomes for customers, colleagues and the business.
Ensuring effective management of attendance, wellbeing, colleague welfare and performance.
Leading initiatives to improve operational efficiency, service quality and customer experience.
Managing budgets, resources and workforce planning to deliver safe, efficient and commercially sound operations.
Engaging with stakeholders across the wider business to ensure safe and effective service delivery.
Leading through change and helping teams adapt to evolving business needs.
Playing a key role during operational disruption and incident response, ensuring customers and colleagues remain safe and supported.

Take a look at the role profile for more information.

What We're Looking For

We're interested in people with transferable leadership skills who can bring fresh thinking and experience from other industries.

You'll likely have:

The ability to balance safety, people, customer and commercial priorities in a complex operational environment.
Experience leading managers and large frontline teams in a fast-paced operational environment.
A proven track record of delivering performance and customer outcomes through people.
Experience developing high-performing teams through coaching, succession planning and colleague development.
Strong customer focus and a passion for service excellence.
Experience managing performance, engagement, attendance and colleague wellbeing.
Commercial awareness and an understanding of operational KPIs and business performance measures.
Excellent communication, influencing and stakeholder management skills
Experience working across multiple sites, locations or departments.
The ability to make decisions, solve problems and remain calm under pressure.
Strong planning, organisational and budgeting skills.

As well as working with a fantastic team you will also receive:

Railway Pension Scheme
Free travel on Avanti West Coast for you/spouse/partner/dependents
Privilege Travel card (75% off other train operators fares for leisure travel)
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Apply Now

Refine Your Search

retail experience manager jobs in england

Customer Experience Manager

Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week

Visitor Experience Manager

Passenger Ambassador - Heathrow Airport

General Manager

Regional Customer Relationship Manager

General Manager

District Manager

Visitor Experience Assistant

Customer Experience Manager

Lifestyle Manager

Operations Continuous Improvement Manager

General Manager - Customer Experience

Passenger Ambassador - Heathrow - 16 Hours per Week

Cinema Experience Manager

Customer Experience Manager

Lead Customer Experience Manager

Retail General Manager

Retail Deputy Manager

General Manager

I want to receive the latest job alerts for retail experience manager in england

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