Retention specialist Work, Jobs in England (with Salaries)

Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
12d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Product Support Specialist - EMEA
Ashby —London
- £45,500 - £76,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Build to Rent - General Manager
Sable Capital —London
- £60,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
6d
Member Support Specialist, Data Protection (9-Month FTC)
Bumble Inc. —London
- Call to connect
- Hybrid work
- Annual leave
Quick apply
Customer Success Manager, Europe
Prosci —London
- Remote
- CRM software
- Microsoft Excel
- Salesforce
Quick apply
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Employee assistance programme
Automotive Sales & Customer Specialist
Splend —London
- Weekend availability
- Sales
- Customer service
- Communication skills
Quick apply
Guest Relations Specialist
Carnival UK —Southampton
- Full-time
- Hybrid work
- Customer service
- Communication skills
8d
Strategic Account Management - Online Learning - Account Growth & Retention
Online Education Services —Birmingham
- £60,000 - £68,000 a year
- Hybrid work
- University
- Organisational skills
- Communication skills
- Annual leave
Quick apply
6d
Retention Team Leader
LetsGoCover —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- English
- Health & wellbeing programme
- Gym membership
Quick apply
6d
Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Community management specialist
BYD Europe —Hounslow
- Full-time
16h
Customer Retention Specialist
Regal Fish Supplies Ltd —Barton-upon-Humber
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Internal Account Director - Recruitment & Retention Strategy (Patient recruitment) - temporary 18 months
サイネオス・ヘルス —London
- Contracts
- Negotiation
6d
Equity Research Analyst, Internet (1 years' experience buy or sell side)
Rothschild & Co —London
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
10d
International Private Bank, Private Banker, MENAT, Vice President
JPMorganChase —London
- Full-time
- Business development
- Communication skills
- Banking
Aviation Customer Service Specialist
World Kinect Corporation —London
- Full-time
- Customer service
- English
- Communication skills
4d
SCUK Customer Retention Specialist, Fixed Term Contract
SCU Santander Consumer (UK) plc —Redhill
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Negotiation
- Employee assistance programme
5d

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Customer Experience Specialist, SMB

NAVEX -
London

Apply Now

Job details

Full-time
£45,000 a year
12 days ago

Qualifications

Live chat
Customer support
SaaS
Communication skills

Full job description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

NAVEX is seeking a Customer Experience Specialist to support the experience of our small and medium market customers through digital engagement, operational support, and efficient issue resolution.

In this role, you will serve a large base of customers through scalable programs, automation, and self-service resources, helping ensure customers can successfully go onboard, adopt NAVEX solutions, and access assistance when needed. As the Customer Experience Specialist, you will work as part of a collaborative team responsible for supporting approximately 5,000 customers, delivering consistent and efficient engagement without dedicated account management.

You will play an important part in maintaining customer satisfaction, identifying experience trends, and ensuring our SMB customers realize value from their NAVEX solutions.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next

What you’ll get:

Meaningful Purpose. Your work helps organisations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

Respond to customer inquiries through phone, email, chat, and digital support channels, ensuring a timely and helpful response
Assist customers with questions related to onboarding, platform usage, and general product support
Ensure efficient resolution of issues impacting customer experience by coordinating with internal teams when necessary
Support digital onboarding programs and automated customer engagement campaigns designed to help customers successfully adopt NAVEX solutions
Assist with webinar coordination, customer education sessions, and training initiatives
Maintain and update help center documentation, tutorials, and knowledge base articles to support customer self-service
Promote and guide customers toward self-service resources that help them quickly resolve common questions
Monitor trends in customer inquiries, support requests, and feedback to identify common challenges across the small-market customer base
Surface recurring issues and insights to internal teams help improve products, processes, and customer resources
Coordinate internally to resolve customer challenges before they impact satisfaction or retention
Gather feedback from small-market customers to inform improvements to product functionality, digital engagement programmss, and customer education resources

What you’ll bring:

2+ years of experience in Customer Support, Customer Experience, Customer Success, or SaaS service roles
Strong written and verbal communication skills with the ability to support customers across digital channels
Experience supporting customers through phone, email, chat, or help desk platforms
Ability to manage multiple customer inquiries while maintaining a high level of service quality
Comfort working with digital engagement tools, help center platforms, and knowledge base systems
Strong attention to detail and ability to document and maintain accurate information
Problem-solving mindset with the ability to collaborate across teams to resolve customer issues
Comfort working in a fast-paced environment supports a high volume of customers
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is 45,000 GBP with 5% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Apply Now

Refine Your Search

retention specialist jobs in england

Customer Experience Specialist, SMB

Client Engagement Manager

Product Support Specialist - EMEA

Build to Rent - General Manager

Member Support Specialist, Data Protection (9-Month FTC)

Customer Success Manager, Europe

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham

Automotive Sales & Customer Specialist

Guest Relations Specialist

Strategic Account Management - Online Learning - Account Growth & Retention

Retention Team Leader

Customer Support Advisor

Community management specialist

Customer Retention Specialist

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

Internal Account Director - Recruitment & Retention Strategy (Patient recruitment) - temporary 18 months

Equity Research Analyst, Internet (1 years' experience buy or sell side)

International Private Bank, Private Banker, MENAT, Vice President

Aviation Customer Service Specialist

SCUK Customer Retention Specialist, Fixed Term Contract

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