Returns manager Work, Jobs in England (with Salaries)

Senior Account Manager , Amazon Pick up and Returns
Amazon UK Services Ltd. —London
- Full-time
- Data analysis skills
- Business development
- Presentation skills
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
Compliance Manager and MLRO
Chang Hwa Commercial Bank —London
- £5,000 - £8,000 a month
- Full-time
- English
- Accounting
- In-person
- Work from home
Quick apply
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
10d
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £4,379 a month
- Overtime
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
4d
Operations Manager (Repairs and Voids)
Havebury Homes —Bury St. Edmunds
- £57,352 a year
- Full-time
- Hybrid work
- Maintenance
- Annual leave
Quick apply
Corporate Security Operations Manager, London
OpenAI —London
- Full-time
- English
- Leadership
International Strategy & Operations Senior Manager, Commerce
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Business Operations Manager/Sr Manager - French Speaking
Whatnot —London
- £149,000 - £210,000 a year
- Full-time
- Remote
- SQL
- Bachelor's degree
- Business
- Work from home
Senior Rehabilitation Case Manager - Salisbury
Proclaim Care Limited —Salisbury
- £52,000 - £55,000 a year
- Full-time
- Management
- Administrative experience
- Case management
- Annual leave
- Work from home
Senior Business Development Manager
PHSGroup —Middlesex
- £73,500 a year
- Sales
- Business development
- Driving
- Work from home
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Graduate Management Scheme - Assistant Centre Manager
Mathnasium —Hammersmith
- £26,500 - £29,500 a year
- Full-time
- Maths
- Bachelor's degree
- Organisational skills
Quick apply
11d
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
English for Speakers of Other Languages (ESOL) tutor
Medway Council —Rochester
- £27.70 - £34.44 an hour
- Call to connect
- English
- Annual leave
- Employee discount
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- IT
- Communication skills
10d
Centre Manager
Mytime Active —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Referral programme
Multi Site Property Manager
Host Student Housing Limited —Lancaster
- £35,000 a year
- Full-time
- Hospitality
- In-person
- Leadership
- Employee assistance programme
- Life insurance
HMP Manchester - Business Administrator
Ministry of Justice —Manchester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
10d
Point72 Academy 2026 Investment Analyst Program for Experienced Professionals-UK
Point72 —London
- Analysis skills
- Bachelor's degree
- Communication skills
- Paid training

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Senior Account Manager , Amazon Pick up and Returns

Amazon UK Services Ltd. -
London

Apply Now

Job details

Full-time

Qualifications

Data analysis skills
Logistics
Business development
Presentation skills
Bachelor's degree
Network management
Driving
Human resources
AI
Business
Account management
Leadership
Communication skills

Full job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as Senior Account Manager for Amazon's alternative delivery solutions in the UK.
About the Role:
Amazon Pickup & Return Points (PARP) is an alternative delivery solution offering convenient pickup and return options to Amazon customers through Lockers and Counters. As the Senior Account Manager, you will be responsible for managing complex partner relationships, expanding our Locker/Counter network, driving strategic growth across the UK, keeping a very high bar on Quality, and presenting great ideas to leadership that help solve Customer experience. You will handle major partners across retail, grocery, shopping center, and transportation sectors while managing the end-to-end Locker and Counter network.

Key job responsibilities

Own and drive executive-level relationships with C-level stakeholders across complex partner organisations
Lead high-value, multi-stakeholder contract negotiations including commercial terms, SLAs, and network expansion agreements
Manage the full Locker and Counter network lifecycle — performance optimisation, expansion strategy, and operational excellence
Conduct market analysis and forecasting to shape strategic decisions and present recommendations confidently to senior leadership including VP-level stakeholders
Drive network development and roll-out, maintain and optimise current operations, conduct performance reviews, and manage contract renewals
Work cross-functionally with internal teams (Tech Ops/Installation, Retail, Finance, Marketing, Business Planning, Legal, Product Management, Tech)
Lead business expansion, route-to-market strategies, and new product/service launches
Drive offline marketing and advertising campaigns with location partners
Leverage AI tools and automation to drive efficiency, generate insights, and improve decision-making across the business
Ensure best-in-class customer experience across all Pickup and Return locations

A day in the life
You start your day reviewing network performance dashboards and network health across your Locker and Counter portfolio. You will be discussing contract negotiations with a strategic partner, followed by a cross-functional sync with Tech and Product on key initiatives. Later in the day, you're doing a deep dive and building a business case for Director review, leveraging AI tools to analyse performance data and shape next quarter's expansion plan. Every day you're driving growth, solving for customer experience, and representing PARP at the highest levels.

About the team
The Pickup and Return Points (PARP) team sits within Amazon Logistics and is responsible for building and scaling Amazon's alternative delivery network across the UK. We manage Lockers and Counters through strategic partnerships with major retailers, grocery chains, shopping centre, and transportation hubs. Our mission is to give customers more convenient options to pick up and return their parcels — while contributing to Amazon's sustainability goals by consolidating deliveries, reducing failed delivery attempts, and lowering last-mile carbon emissions. We operate at the intersection of partner management, network expansion, quality, and customer experience — working closely with Ops, Quality, Tech, Product, Finance, and Retail teams to deliver at pace. We are a high-performing team that values ownership, moves fast, and isn't afraid to challenge the status quo.

BASIC QUALIFICATIONS

Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field
Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
Knowledge of general AI tools
Experience in ownership of projects and communicating timelines and executing independently
Experience in oral and written communication
Experience in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes
Experience in account management, business development, or partner management

PREFERRED QUALIFICATIONS

Experience in logistics, last-mile delivery, or retail network management
Experience in Locker/Counter scale up or similar large-scale operational projects in last mile space
Track record of using AI and automation to improve processes and drive efficiency

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

returns manager jobs in england

Senior Account Manager , Amazon Pick up and Returns

Head of Learning & Development

Compliance Manager and MLRO

Customer Services Operations Manager

Organised Immigration Crime (OIC) Investigator

Operations Manager (Repairs and Voids)

Corporate Security Operations Manager, London

International Strategy & Operations Senior Manager, Commerce

Business Operations Manager/Sr Manager - French Speaking

Senior Rehabilitation Case Manager - Salisbury

Senior Business Development Manager

Assistant Customer Service Manager

Graduate Management Scheme - Assistant Centre Manager

Customer Success Account Manager

English for Speakers of Other Languages (ESOL) tutor

Porsche Personal Case Manager

Centre Manager

Multi Site Property Manager

HMP Manchester - Business Administrator

Point72 Academy 2026 Investment Analyst Program for Experienced Professionals-UK

I want to receive the latest job alerts for returns manager in england

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