Screening manager Work, Jobs in England (with Salaries)

Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
3d
Digital PR & Outreach Manager
AXA UK —Royal Tunbridge Wells
- Up to £45,000 a year
- Analysis skills
- Project management
- Organisational skills
- Annual leave
12d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
5d
Senior Operational Manager - Lung Cancer Screening
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- University
- Driving
- Travel
5d
Digital Healthcare Manager
RCPCH —London
- £47,240 a year
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Project management
7d
Program Manager - UK
MDA Space —Didcot
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
- Employee assistance programme
- Life insurance
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Community Manager
Cambridge Enterprise —Cambridge
- From £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Project management
- Mentoring
12d
Quality Manager
Leonardo UK Ltd —Luton
- £69,000 - £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Flexible schedule
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
Data Manager
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Hybrid work
- University
- Data entry
- Annual leave
- Employee assistance programme
6h
Strategic Innovation Manager
DNV —Bristol
- Full-time
- Hybrid work
- Business development
- AI
- Flexible schedule
Product Manager- Company Screening
Bloomberg —London
- Product management
- APIs
- AI
Sr. Account Manager - UK
sunday —London
- £62,000 - £65,000 a year
- Hybrid work
- Hospitality
- Analysis skills
- Project management
Program Manager - UK
MDA —Didcot
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
- Employee assistance programme
- Life insurance
Archive Manager
Stella McCartney Ltd —London
- Full-time
- Microsoft Office
- Travel
- Warehouse experience
- Annual leave
- Employee discount
Payment Policy Manager
Financial Conduct Authority —London
- £82,300 - £97,800 a year
- Full-time
- Hybrid work
- Team management
- Organisational skills
- Annual leave
12d
Homelessness Service Manager
Hillingdon Council —Uxbridge
- £69,984 - £74,802 a year
- Leadership
- Free parking
- Employee discount

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Customer Services Operations Manager

Walsall Housing Group -
Walsall

Apply Now

Job details

Permanent | Full-time
£59,331 - £62,356 a year
3 days ago

Benefits

Annual leave
Company pension

Qualifications

Programme management
Financial management
Communication skills
Negotiation

Full job description

Job Introduction

Customer Services Operations Manager

Salary: £59,331 - £62,356 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Permanent, Full Time, 37 hours per week

Closing Date: 31st July 2026

Interview Date: To be confirmed

Lead the future of customer service at whg!

At whg, we’re committed to delivering outstanding experiences for our customers.

We’re looking for an experienced and inspirational Customer Services Operations Manager to lead our customer services operation, champion service excellence, and drive continuous improvement across every customer interaction.

This is an exciting opportunity for a strategic and operational leader who thrives on using data, technology and people development to transform customer services and deliver meaningful outcomes.

As our Customer Services Operations Manager, you’ll be responsible for leading our multi-channel customer contact operation, ensuring customers receive a high-quality, efficient and seamless service regardless of how they choose to contact us.

Main job responsibilities:

Lead, motivate and develop our Customer Services management team, creating a high-performing and engaged culture.
Drive customer satisfaction by improving first contact resolution and reducing avoidable customer contact.
Use customer insight, performance data and analytics to identify trends and deliver service improvements.
Lead our Customer Resolution Team, ensuring customer concerns are resolved quickly and effectively.
Oversee Customer Care Liaison for new build defects, working closely with Development colleagues to improve outcomes.
Build strong partnerships with our Home Maintenance Service (HMS), Business Excellence, IT and wider business teams.
Champion digital services and support the development of customer-focused, technology-enabled ways of working.
Ensure robust business continuity planning for customer services.
Play a key role in the procurement and implementation of new customer service technologies, acting as a subject matter expert for our 8x8 omnichannel platform.
Deliver operational excellence by monitoring KPIs, driving performance and embedding a culture of continuous improvement.

We're looking for someone who has:

The ability to work under pressure, possess a can-do attitude towards work and possess good interpersonal skills.
A passion for Customer Services and driving service improvements along with transforming and growing the business.
A strong track record of leadership with an ability to get the very best out of people.
Demonstrable experience of successfully implementing change & efficiency programmes in the Customer Services arena
Significant experience of running a busy multi-channel customer contact centre.
Ability to work flexibly and collaboratively with managers from across the business
Strong influencing, advocacy and negotiation skills.
Excellent verbal and written communication skills.
An understanding of current best practice in the field of digital customer interactions.
Experience of financial management and programme management.
Experience of working successfully to deadlines and managing multiple priorities simultaneously.
Demonstrable experience of driving up performance, innovating and utilising new technology.
A Level 4 Certificate in Housing or be willing to work towards and hold CIH membership

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave plus Christmas shut down, a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.

This vacancy is open to both internal and external applicants.

Apply Now

Refine Your Search

screening manager jobs in england

Customer Services Operations Manager

Digital PR & Outreach Manager

Manager of Dedicated Implementations - EMEA

Complaints and ME’s Manager

Senior Operational Manager - Lung Cancer Screening

Digital Healthcare Manager

Program Manager - UK

Customer Experience Manager

Community Manager

Quality Manager

Product Support Specialist - EMEA

Customer Experience Manager

Data Manager

Strategic Innovation Manager

Product Manager- Company Screening

Sr. Account Manager - UK

Program Manager - UK

Archive Manager

Payment Policy Manager

Homelessness Service Manager

I want to receive the latest job alerts for screening manager in england

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