Senior purchaser Work, Jobs in England (with Salaries)

Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
12d
Estate Agent - Senior Sales Consultant
Andrews Property Group —Orpington
- £25,400 - £32,800 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Head of Compliance SMF 16 (Deputy MLRO)
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Management
- Analysis skills
- Leadership
- Annual leave
Quick apply
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
Outwards Reinsurance - Junior Purchaser
MS Amlin —London
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
Senior Category Buyer
Victrex —Thornton Cleveleys
- £46,200 - £55,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
Head of Accounts Payable EMEA
RS Group —Corby
- Hybrid work
- English
- IT
- Leadership
- Annual leave
- Employee assistance programme
Contracts Manager
BarrattDevelopments —Northampton
- Customer service
- Construction
Head of Transactions and Partnerships
Peabody —London
- Contracts
11d
Senior Land Manager
Environment Bank —Oxford
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Bachelor's degree
- Annual leave
Quick apply
Senior Sales Consultant
Westcoast Properties —Nailsea
- £33,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Referral programme
Quick apply
Sales Negotiator
321 ICS —London
- £12,000 a year
- Full-time
- Communication skills
Hospital Director
Elysium Healthcare —Borehamwood
- Full-time
- Leadership
- Free parking
- Annual leave
Quick apply
7d
Senior Sales Consultant
Berkeley Group —Camden
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
1d
Senior/Principal Associate - Contentious Construction
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- IT
- Communication skills
- Negotiation
- Annual leave
Surveyor
Network Rail —London
- £43,588 - £51,719 a year
- Full-time
- Project management
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
8d
Senior Commercial Property Lawyer
Civic Recruitment Limited —Wokingham
- Communication skills
- Negotiation
Quick apply
Contract Compliance Officer
Cygnet (NW) Limited —London
- £27,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid training
- Annual leave
10h
Senior Associate – Land & Development Solicitor
Holmes and Hills LLP —Colchester
- Communication skills
- Employee assistance programme
- Life insurance
Insurance Litigation Associate (mid-level)
Herbert Smith Freehills —London
- Full-time
- Management
- English
- Business development

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Customer Service Manager

Berkeley Group -
Milton Keynes

Quick apply

Job details

Permanent
12 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Leadership

Full job description

Description

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you'll be doing

Actively promote and adhere to the Berkeley Group Vision 2030 commitments.
Liaise and correspond with the customer from exchange through to legal completion, handover & defect warranty period.
Maintain up‑to‑date, well‑presented customer files and correspondence on C360 and the centralised document control system.
Keep accurate logs of all customer interactions on C360 including all defects raised.
Provide formal communication to customers throughout the development journey via letters, calls, video updates, emails, WhatsApp and WeChat.
Ensure regular communication to build strong relationships and “know our customers.”
Update customers in line with the Customer Message Matrix, including video, area and market updates.
Add personal touches to the service where appropriate.
Ensure MyHomePlus is kept up to date, achieving a minimum 90% customer sign‑up and quarterly login rate.
Co‑ordinate all customer requirements and enquiries directly or via appointed agents.
Conduct site visits and development tours by appointment.
Manage the customer choice selection process and extras, ensuring timely submission and accurate upload to MyHomePlus.
Work with site teams to investigate and implement purchaser extras and upgrades, managing inter‑departmental meetings as required.
Collate customer intelligence ahead of legal completion and work closely with Sales Progression.
Report any customer financial risks prior to legal completion.
Prepare and upload all relevant Living Guide and pre‑occupation documentation to MyHomePlus.
Create QR codes for user manuals and user videos.
Arrange personalised completion gifts within the agreed budget.
Arrange and conduct key handover and home demonstration appointments with the Customer Service Team.
Regularly inspect and monitor estate areas within your portfolio, reporting concerns to the Senior Customer Service Manager.
Attend and actively participate in Team Development Training and meetings.
Attend and contribute to weekly Completions meetings.
Manage post‑completion defects. Oversee and co‑ordinate all home defects reported during the warranty period, ensuring timely resolution, clear communication with customers, and effective liaison with contractors and site teams.

What you'll bring

Experience in delivering World Class Customer Service, in a service driven environment.
Previous experience leading a team / development.
Exceptional Customer Service Skills.
Confident in dealing with CRM systems and electronic snagging / defect management.
Demonstrating impeccable Health and Safety Standards and leading by example

Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.

Quick apply

Refine Your Search

senior purchaser jobs in england

Customer Service Manager

Estate Agent - Senior Sales Consultant

Head of Compliance SMF 16 (Deputy MLRO)

Deputy Manager

Outwards Reinsurance - Junior Purchaser

Senior Category Buyer

Head of Accounts Payable EMEA

Contracts Manager

Head of Transactions and Partnerships

Senior Land Manager

Senior Sales Consultant

Sales Negotiator

Hospital Director

Senior Sales Consultant

Senior/Principal Associate - Contentious Construction

Surveyor

Senior Commercial Property Lawyer

Contract Compliance Officer

Senior Associate – Land & Development Solicitor

Insurance Litigation Associate (mid-level)

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