Service desk agent Work, Jobs in England (with Salaries)

Assisted Travel Check-In Agent / Host
ABM —Stansted Airport
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
IT Service Desk Agent
Lookers —Manchester
- £26,000 - £27,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Annual leave
Quick apply
7d
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
14d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
IT Support Engineer (Onsite / Site-based)
BCN Group —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
Customer Support Agent
Eposability —Hemel Hempstead
- From £28,000 a year
- Overtime
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Service Desk Agent
Indra Group UK & Ireland —Middlesbrough
- Weekend availability
- Customer service
- English
- Computer networking
- Paid training
- Employee assistance programme
Quick apply
Workplace Experience Agent (Front of House & Virtual Support)
Latham & Watkins LLP —London
- Full-time
- Remote
- Hospitality
- Spanish
- Customer service
- Employee discount
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
14d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- Customer service
- SQL
- HTML
- Free parking
- Sick pay
6d
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
9d
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Maintenance
- IT
- Employee discount
- Flexible schedule
1d
Customer Service Desk Co-Ordinator
Nelson Dish and Glasswashing Machines Ltd —Acton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £14.29 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
6d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
14d

I want to receive the latest job alerts for service desk agent in england

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Assisted Travel Check-In Agent / Host

ABM -
Stansted Airport

Apply Now

Job details

Full-time
£14.12 an hour

Qualifications

Driving Licence
Customer service
IT
Communication skills

Full job description

Description

LOCATION: Stansted Airport

REPORTING TO: Duty Manager

SHIFTS: 4 on 4 off

PAY RATE: £14.12 per hour

Main Duties & Responsibilities:

To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.

To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.

Assign tasks to team members.

Ensure that all passengers are booked into the ABM Airport Inform system.

Ensure amazing customer service is provided to all assisted passengers at each point.

Ensure you fully adhere to the SLA times for all passengers in all areas

Expedite a smooth transfer throughout the terminal.

Ensure all passengers are in the system and closed with comments were needed.

Ensure all CSAs communicate with you immediately after arriving at the Desks.

Immediately report any equipment faults and record job report numbers to the Duty Managers.

Immediately report and record any injuries or accidents to yourself or customers to the Duty

Manager

Identify potential SLA failures and highlight to the Duty Manager.

Ensure passengers are greeted respectfully.

Ensure the CSA follows the correct protocol for use of all equipment.

Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.

Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).

During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.

Call Operations co-ordinators to inform them of all extra passengers.

Ensure that the area is always kept clean and tidy.

Ensure ongoing care and communication to all passengers within the area.

Carry out any reasonable task as required.

Person Specification:

Essential

Excellent customer service skills

Strong written and spoken communication skills.

A polite and professional approach.

The ability to solve problems.

The ability to deal tactfully with upset or angry passengers.

IT skills.

Essential Criteria for an Airside Pass

To be considered for the role you will need to provide the following:

Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified)

Valid photographic proof of identity e.g. passport or driving licence

Valid Visa/Proof of right to work for non UK and out of EU nationals

Proof of National Insurance No. (or evidence that you have applied for one)

Proof of identity and address (Utility bill, bank statement, etc.)

Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance

Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin

Apply Now

Refine Your Search

service desk agent jobs in england

Assisted Travel Check-In Agent / Host

IT Service Desk Agent

Customer Service Host - T2

1st line Service Desk Agent

IT Support Engineer (Onsite / Site-based)

IT Service Desk Analyst

Customer Support Agent

Service Desk Agent

Workplace Experience Agent (Front of House & Virtual Support)

Night Guest Service Agent

Service Desk Consultant - 2nd Line (Infrastructure)

2nd Line Support Analyst

Senior Support Services Agent

Trading Data & AI Analyst

Service Desk Ops Manager

Head of Customer Service (12 months contract)

First Line Triage Technology Support Agent

Customer Service Desk Co-Ordinator

IT Service Desk Analyst

Customer Service Host - T3

I want to receive the latest job alerts for service desk agent in england

Related Searches

Explore jobs in more locations

Description

Jobseeker tools

Employer Tools

Browse

Stay Connected