Service desk manager Work, Jobs in England (with Salaries)

Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
13d
Service Desk Manager
Indra UK —Stockton-on-Tees
- Hybrid work
- Computer Science
- PMP
- Project management
- Work from home
- Employee assistance programme
Quick apply
Service Desk Analyst / Manager
Shieldpay —London
- Hybrid work
- Microsoft Outlook
- Travel
- SharePoint
- Flexible schedule
Quick apply
14d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000
Ada Meher —Mayfair
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Flexible schedule
Quick apply
Service Desk Manager
Babcock International —Bristol
- £44,600 - £55,800 a year
- Full-time
- Agile
- IT
- SDLC
- Annual leave
- Employee assistance programme
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager
FluidOne —Camberley
- Analysis skills
- Computer networking
- Employee assistance programme
Service Desk Manager
Ecotricity —Stroud
- Hybrid work
- Bar
- AWS
- Leadership
- Employee discount
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
5d
Senior Service Desk Analyst
Ki —London
- Hybrid work
- Azure
- Customer service
- Computer networking
Quick apply
Applications Support Manager
Business Systems —Southwark
- £60,000 - £70,500 a year
- Full-time
- Annual leave
- Life insurance
Quick apply
4d
E-commerce Service Desk Manager
Leader Online Ltd —Hartlepool
- £35,000 - £38,000 a year
- Full-time
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Service Desk Manager
Millgate —Sheffield
- £35,000 - £40,000 a year
- Full-time
- Azure
- AI
- Leadership
Quick apply
Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
4d

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service desk manager jobs near england

Service Desk Manager

Evolve BG Ltd -
Wigan

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Job details

£50,000 a year
13 days ago

Qualifications

ITIL Certification
LAN
Information security
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities.

Key Accountabilities

Lead and support the 1st Line IT Support team.
Oversee daily service desk operations and ticket management.
Ensure SLAs and service performance targets are achieved.
Manage Priority One incidents and drive issue resolution.
Identify and implement service improvements.
Maintain strong stakeholder and vendor relationships.
Ensure compliance with ITIL standards, security policies, and best practices.

About you:

Essential

Proven experience in managing a service desk or IT support function.

Strong leadership, communication, and interpersonal skills.

Demonstrated knowledge of ITIL and service management frameworks.

Experience with performance monitoring, KPI tracking, and SLA management.

Ability to manage high-pressure incidents and escalate appropriately.

Familiarity with vendor management and third-party service delivery.

Desirable

ITIL Foundation (or higher) certification.

Experience with ITSM tools such as ServiceNow, Freshservice, or similar.

Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR).

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

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