Technical support associate Work, Jobs in England (with Salaries)

Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Associate Technical Support Engineer
Mimecast —London
- £40,000 - £45,000 a year
- Full-time
- Azure
- Analysis skills
- Organisational skills
2d
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
Linux Desktop Support Associate (London UK office)
Canonical —London
- English
- Bachelor's degree
- Travel
- Employee assistance programme
Quick apply
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Associate Technical Consultant (UK) - Entry-Level Consulting (Life Sciences)
Veeva Systems —London
- £40,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Java
Associate Product Support Analyst
Xelix —London
- £35,000 - £44,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Technical Support Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- Engineering
- English
- Bachelor's degree
- Annual leave
Associate Linux Support Engineer
Canonical —London
- Remote
- English
- C++
- Bachelor's degree
- Employee assistance programme
Quick apply
IT Support Associate, IT Services
Amazon UK Services Ltd. —London
- Full-time
- Computer networking
- IT
- Linux
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- Customer service
- English
FinTech Startup Associate (Customer Success)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Derivatives Trade Execution Support - Associate
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Analysis skills
- Communication skills
- Python
- Annual leave
Associate IT Field Technical Analyst
Cadent Gas —Hollinwood
- £34,011 - £38,013 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Intelligence Associate
Sportradar —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Flexible schedule
Quick apply
2d
Associate Support Engineer
PaperCut Software —Bracknell
- Full-time
- Hybrid work
- Computer Science
- IT
- Communication skills
Quick apply
8d
Research Associate - Nature Opportunities (x2)
Global Canopy —Oxford
- £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
Quick apply
4d
Global Banking & Markets, Commodities, Base Metal, Precious Metal or Oil Logistics, Associate, London
Goldman Sachs —London
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
- Employee assistance programme
8d
1st Line Support Technician
Pure Innovations —Stockport
- £26,664 a year
- Full-time
- Azure
- Windows
- Travel
- Health & wellbeing programme
- Employee assistance programme
Quick apply
1d
Associate, Compliance Analyst
Castleton Commodities International —London
- Full-time
- Microsoft Excel
- Master's degree
- SQL
- Annual leave
- Employee discount

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Technical Support Associate - London

Synthesia
London

Apply Now

Job details

Full-time

Qualifications

Jira
Software troubleshooting
Technical support
Analysis skills
Continuous improvement
APIs
SaaS
Communication skills
Help desk

Full job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

As a Technical Support Associate at Synthesia, you’ll be part of the team ensuring delivering first-line technical support to enterprise customers. You’ll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You’ll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
Reproduce reported issues in internal environments to support investigations
Follow up with customers to ensure issues are resolved to satisfaction
Maintain clear, professional communication with customers throughout the support process
Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

1 to 3 years’ experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)
Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes
Confident and clear communicator, with the ability to explain technical concepts to non-technical users
Highly organised with strong analytical and problem-solving skills, and attention to detail
Comfortable taking ownership of issues and managing multiple cases in parallel
Curious, proactive learner who enjoys developing technical depth and understanding new tools
Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

Basic understanding of SaaS platforms and web technologies
Familiarity with basic browser troubleshooting and developer tools
Experience using ticketing systems such as Intercom, Jira, or Salesforce
Awareness of SSO concepts and authentication flows
Interest in APIs, data analysis, or system integrations
Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

Customer Satisfaction (CSAT)
First Response Time
SLA Compliance
Productivity metrics

Apply Now

Refine Your Search

technical support associate jobs in england

Technical Support Associate - London

Associate Technical Support Engineer

Associate Technical Support Engineer

Linux Desktop Support Associate (London UK office)

Customer Experience Associate (FinTech)

Associate Technical Consultant (UK) - Entry-Level Consulting (Life Sciences)

Associate Product Support Analyst

Technical Support Specialist

Associate Linux Support Engineer

IT Support Associate, IT Services

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

FinTech Startup Associate (Customer Success)

Derivatives Trade Execution Support - Associate

Associate IT Field Technical Analyst

Intelligence Associate

Associate Support Engineer

Research Associate - Nature Opportunities (x2)

Global Banking & Markets, Commodities, Base Metal, Precious Metal or Oil Logistics, Associate, London

1st Line Support Technician

Associate, Compliance Analyst

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