Customer experience advisor Work, Jobs in Englefield, Brk (with Salaries)

Customer Support Advisor
Twofold Limited —Reading
- Up to £25,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
Quick apply
12d
Customer Advisor
Boots —Wallingford
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Customer Experience Advisor - Hybrid
Punter Southall Group —Reading
- Full-time
- Customer service
- Communication skills
- Gym membership
5d
Sunday Sales Advisor
PetsCorner —Reading
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Customer Services Representative
Dramco Limited —Abingdon
- £26,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Retail Travel Advisor
TUI Group —Newbury
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
Senior Gift Advisor
Between the Lines Ltd —Newbury
- £13.35 an hour
- Part-time
- Sales
- Merchandising
- In-person
- Store discount
- Annual leave
Quick apply
Sport Advisor
Decathlon UK —Reading
- Part-time
- Communication skills
Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
8d
Customer Service Executive
Novuna —Newbury
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
5d
Customer Service Advisor - Fixed Term Contract
BD —Winnersh
- £25,000 - £38,125 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
Sales Advisor
Bodypower Sports plc Fitness Superstore —Frimley
- £14 an hour
- Overtime
- Sales
- Merchandising
- In-person
- Free parking
- Annual leave
Quick apply
12d
Sales Advisor
ProCook —Reading
- £14.80 an hour
- Part-time
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Employment Advisor
OXFORDSHIRE COUNTY COUNCIL —Summertown
- £34,434 - £37,280 a year
- Part-time
- Travel
- Employee assistance programme
- Employee discount
8d
Scheduler
IQVIA —Reading
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee discount
3d
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Advisor
The AA —Basingstoke
- £24,060 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
5d
Service Advisor
Marshall Motor Group —Newbury
- £31,958 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Care Advisor
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Tesco Travel Money Advisor
Travelex —Reading
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
3d

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Customer Support Advisor

Twofold Limited
Reading

Quick apply

Job details

Full-time
Up to £25,000 a year
12 days ago

Benefits

Company pension
On-site parking

Qualifications

Driving Licence
Customer service
Salesforce
Xero
Numeracy
Driving

Full job description

JOB TITLE: Customer Service Advisor

DEPARTMENT: Head Office

IMMEDIATE SUPERIOR: Director of Business Administration

Job Overview

This role is to provide exceptional customer service to both existing and potential customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to end.

There is a strong requirement to assist and support the Managers in their strategic objectives and daily tasks.

Responsibilities

Provide 1st line customer service by logging and tracking faults on our salesforce from instigation through to resolution.
Co-ordinate engineer diaries effectively and efficiently.
Manage customer communications to arrange engineer breakdown and maintenance visits together with machine installations and collections.
Manage and process customer supplies, parts and consumable orders using Xero to create sales orders and delivery notes.
Generate quotes and correspondence for supplies and maintenance contracts to current and prospective customers.
Liaise and correspond with third party dealers and contract owners.
Update salesforce as required to support engineers and customers.
Manage customer queries, issues, and problems effectively and efficiently.
Assist with licensing and decommission of franking machines.
Assist with contract cancellation negotiations as required.
Shipping parts and supplies to customers and engineers.
Assisting in warehouse with shipping machines and admin tasks.
Regularly update & maintain spreadsheets as required.
General Salesforce administration, including updating customer address, contact and phone number details.
Ordering and maintaining stock levels of engineer parts.
Assist with logging and distributing all incoming sales enquiries and leads.
Assist as required with processing sales orders.
Arrange hotels and flights for engineers as required.
Handle one off tasks and projects that may arise.
Adhere to KPI's.

Skills

Essential

Must be pro-active and show ability to resolve issues and find solutions.
Good administration, numeracy, and literary skills with a keen eye for detail.
Experience of working within a customer service role.
Ability to follow policies and procedures.
Effective communication both oral and written.
Good understanding of UK geography and distribution of major towns and cities.
Full PC literacy on Microsoft software packages.
Experience working in an office.
Must have a can-do attitude and be able to work as part of a team.
Live in Reading.

Preferable

Salesforce and Xero experience preferable.
Driving license preferable.

Salary dependent on experience.

Pay: Up to £25,000.00 per year

Benefits:

Company pension
On-site parking

Application question(s):

Are you based in Reading?

Experience:

Office: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in englefield, brk

Customer Support Advisor

Customer Advisor

Customer Experience Advisor - Hybrid

Sunday Sales Advisor

Customer Services Representative

Retail Travel Advisor

Senior Gift Advisor

Sport Advisor

Customer Service Advisor

Customer Service Executive

Customer Service Advisor - Fixed Term Contract

Sales Advisor

Sales Advisor

Employment Advisor

Scheduler

Customer Service Advisor 4-6 month FTC

Customer Advisor

Service Advisor

Customer Care Advisor

Tesco Travel Money Advisor

I want to receive the latest job alerts for customer experience advisor in englefield, brk

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