KEY PURPOSE OF THE ROLE
As a Prestige Watch Polisher Technician, you will play a vital role in the success of the Service Centre. Your primary responsibility will be the meticulous finishing of watch cases and bracelets for both After Sales Service clients and stock inventory. This includes the full dismantling and reassembly of cases post-polishing, ensuring adherence to brand specifications, maintaining water resistance, and performing general repairs.
You will operate to Swiss standards using industry-leading equipment from Crevoisier, ensuring exceptional quality in every aspect of your work. Your skills will be continuously developed through a combination of internal training and specialised Swiss programs, supporting your growth throughout your career.
You will consistently demonstrate professionalism, using your strong interpersonal skills and enthusiasm for the business to build positive relationships with both customers and colleagues.
KEY RESPONSIBILITIES
Operational:
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Fully dismantling cases and organising all the separate components into their designated locations.
- Assembles cases from kits/components, complete assembly.
- Tests products in accordance with Bremont and international guidelines for water resistance.
- Participates in stock takes for components, consumables and tools when required.
- Provides basic Quality control for components or products as and when required.
- Provides polishing-refurbishing of components.
- Uses IT workstations to enter data when required for status and tracking of production flow.
- Adheres to Bremont quality standards.
- Maintains a production output in line with departmental targets.
- Respects Bremont’s technical guidelines
- Escalates issues to a superior manager in a timely manner
- Undertakes any other reasonable task assigned by superiors
- Maintains a safe and clean working environment in relation to both individual and team workstations
Technical:
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Works in a safe and proper manor.
- Uses provided safety PPE and maintains them in good order.
- Has a good understanding of equipment and tools in the environment and their safe operation.
- Guarantees quality of tools and equipment allocated through appropriate maintenance and annual stock takes.
- Complies to instructions given by the superior and technical guidelines set out by Bremont.
- Ensures that quality work is being carried out and not compromised.
- Undertakes technical training to expand scope, update best practice, stay current with technical evolution and best working practice
PERSON SPECIFICATION
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Well-presented individual.
- Demonstrates a positive, “can-do” attitude
- Committed to delivering exceptional customer service
- Minimum of 3 years’ proven experience in prestige watch and bracelet refinishing/polishing
- Motivated team player with a collaborative mindset
- Strong ability to prioritise tasks and manage workload independently
- Adaptable and flexible in a dynamic work environment
- Excellent interpersonal and communication skills.
- WOSTEP polishing training would be advantageous but not essential
ROLE SPECIFIC BENEFITS
- Generous Holiday Entitlement – 25 days holiday plus bank holidays, and 3 days paid time off in December for HQ Shutdown!
- Free Daily Lunch – Enjoy a freshly prepared lunch on us every day on-site.
- Life Assurance – Peace of mind with life cover at 3x your annual salary
- Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.
- Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards – including the chance to receive one of the iconic Bremont timepieces we’re so proud to create.
- Career Growth – Access tailored training programmes and clear development pathways to help you thrive.
- Exclusive Discounts – Significant permanent employee discounts on Bremont Watches, along with special 'Friends & Family' sales.
- Wellbeing Support – From confidential counselling to 24/7 financial and legal advice, we care about your mental, emotional, and financial wellbeing.
- Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together.
- Give Back – We're proud to support team members who want to volunteer for good causes, with flexibility for approved time off.
WORKING ENVIRONMENT
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37.5 hours.
- Monday – Friday
- Working autonomously and in a team of ten people.
- Working from the service centre The Wing Henley-on-Thames.
- Probation process 4 months standard.
- Notice period – 2 months
INTERVIEW PROCESS
Stage 1
Interview with hiring manager and senior manager onsite.
Assessment of bench skills, Polishing techniques. Allow 1 full day to complete interview and bench test.
Dress code smart
We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.
