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Showroom Host/Receptionist

Chery Camberley
Camberley

Quick apply

Job details

Permanent | Full-time
£33,750 a year

Benefits

Company pension
On-site parking

Qualifications

Hospitality
Sales
Customer service
Organisational skills
Communication skills
Mechanical knowledge

Full job description

About the Role
We are looking for a professional, personable, and highly organised Showroom Host to support both Scuderia Prestige and Chery Camberley. The primary focus of this role is managing the daily operation of our Service Department, ensuring customers receive an exceptional aftersales and sales experience. Alongside these responsibilities, you will also act as the first point of contact for showroom visitors, providing a warm and professional welcome.

Key Responsibilities

Act as the first point of contact for all customers visiting or contacting the dealership, providing a professional, friendly and welcoming experience.
Assess each customer's requirements and direct them to the appropriate department, whether Sales, Aftersales, Parts or Management, ensuring they are assisted promptly.
Manage all service bookings, ensuring the workshop diary is accurately planned and organised
Coordinate vehicle breakdowns, recoveries and workshop logistics
Liaise between customers and technicians, providing clear updates throughout the repair process
Ensure customers are booked in efficiently and all relevant information is obtained before arrival
Assist with manufacturer warranty administration and support the team with warranty claims
Support colleagues with warranty-related queries and aftersales administration
Handle incoming calls, service enquiries and customer communications professionally
Provide a warm, professional welcome to all showroom visitors
Direct customers to the appropriate sales or service team members
Maintain a high standard of presentation throughout the showroom

Support the wider team with general administrative duties and appointment scheduling

Offer refreshments and ensure customers feel valued throughout their visit
A confident, professional, and approachable manner
Strong organisational skills with great attention to detail
Ability to multitask and stay calm in a busy environment
Previous experience in customer service, retail, or hospitality preferred
A genuine passion for delivering exceptional customer experiences
Ability to manage warranty paperwork accurately and efficiently
Previous experience in a Service Advisor or automotive administration role would be advantageous

Hours - 5-day working week, including every Saturday, with one weekday off each week.

Pay - £33,750 per annum

How to Apply
If you are an organised, customer-focused individual with excellent communication skills and would enjoy combining Service Advisor responsibilities with front-of-house duties, we'd love to hear from you.

Please apply with your CV and a short cover letter outlining your suitability for the role.

Pay: £33,750.00 per year

Benefits:

Company pension
On-site parking

Work Location: In person

Quick apply

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